Denon AVP-A1HDCI Owners Manual - English - Page 102

Troubleshooting

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Getting Started Connections Setup Playback Remote Control Multi-Zone Information Troubleshooting Troubleshooting If a problem should arise, first check the following: 1. Are the connections correct? 2. Is the set being operated as described in the owner's manual? 3. Are the other components operating properly? If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction. In this case, disconnect the power immediately and contact your store of purchase. GGeneralH Symptom Cause Countermeasure Power does not turn on, or turns off directly after it was turned on. • Connection of the power cord is • Check that the power plug is faulty. securely inserted into the AVP- A1HDCI's AC inlet and the wall power outlet. No sound is • The connection with the input • Check the connections. produced from devices or power amp is faulty. speakers. • Device you want to play and set • Select an appropriate input input source do not match. source. • Master volume is turned too • Adjust the master volume to an low. appropriate level. • Mute mode is set. • Cancel the mute mode. • Headphones are connected. • Disconnect the headphones. • No digital signals are being • Select an input source for which input. the digital input setting has been made. • The connectors to which the • Set the input mode. digital inputs are assigned and the settable input modes do not match. Display is off. • The "Dimmer" setting is set to • Set to something other than "OFF". "OFF". • The PURE DIRECT mode is set. • Set a surround mode other than the PURE DIRECT mode. "DOLBY DIGITAL" • DVD player's digital audio output • Check the DVD player's audio indicator does not setting is not proper. output setting. For details, read appear on display. the DVD player's operating instructions. Page 23 11 43 56 56 56 43, 46, 47 45 42 50 - Symptom Power turns off suddenly and power indicator flashes red. Cause • Set is damaged. Countermeasure • Turn off the power and contact a DENON service center. Page - GRemote Control UnitH Symptom Cause Countermeasure Set does not work • Batteries are worn. • Replace with new batteries. properly when • You are operating outside of the • Operate within the specified remote control specified range. range. unit operated. • Obstacle between main unit and • Remove the obstacle. remote control unit. • The batteries are not inserted in • Insert the batteries in the the proper direction, as indicated proper direction, following the by the polarity marks in the polarity marks in the battery battery compartment. compartment. • The set's remote control sensor • Move the set to a place in which is exposed to strong light (direct the remote control sensor will sunlight, inverter type fluorescent not be exposed to strong light. bulb light, etc.). • The remote ID of the main unit • Set the same remote IDs for the and remote control unit do not main unit and remote control match. unit. Page 3, 4 4 - 3, 4 4 41, 76, 81 99

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If a problem should arise, first check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner’s manual?
3. Are the other components operating properly?
If this unit does not operate properly, check the items listed in the table below. Should the problem persist,
there may be a malfunction.
In this case, disconnect the power immediately and contact your store of purchase.
Symptom
Cause
Countermeasure
Page
Power does not
turn on, or turns
off directly after it
was turned on.
• Connection of the power cord is
faulty.
• Check that the power plug is
securely inserted into the AVP-
A1HDCI’s AC inlet and the wall
power outlet.
23
No sound is
produced from
speakers.
• The connection with the input
devices or power amp is faulty.
• Device you want to play and set
input source do not match.
• Master volume is turned too
low.
• Mute mode is set.
• Headphones are connected.
• No digital signals are being
input.
• The connectors to which the
digital inputs are assigned and
the settable input modes do not
match.
• Check the connections.
• Select
an
appropriate
input
source.
• Adjust the master volume to an
appropriate level.
• Cancel the mute mode.
• Disconnect the headphones.
• Select an input source for which
the digital input setting has been
made.
• Set the input mode.
11
43
56
56
56
43, 46, 47
45
Display is off.
• The “Dimmer” setting is set to
“OFF”
.
• The PURE DIRECT mode is set.
• Set to something other than
“OFF”
.
• Set a surround mode other than
the PURE DIRECT mode.
42
50
“DOLBY DIGITAL”
indicator does not
appear on display.
• DVD player’s digital audio output
setting is not proper.
• Check the DVD player’s audio
output setting. For details, read
the
DVD
player’s
operating
instructions.
–
Symptom
Cause
Countermeasure
Page
Power turns off
suddenly and
power indicator
flashes red.
• Set is damaged.
• Turn off the power and contact a
DENON service center.
–
G
General
H
Symptom
Cause
Countermeasure
Page
Set does not work
properly when
remote control
unit operated.
• Batteries are worn.
• You are operating outside of the
specified range.
• Obstacle between main unit and
remote control unit.
• The batteries are not inserted in
the proper direction, as indicated
by the polarity marks in the
battery compartment.
• The set’s remote control sensor
is exposed to strong light (direct
sunlight, inverter type fluorescent
bulb light, etc.).
• The remote ID of the main unit
and remote control unit do not
match.
• Replace with new batteries.
• Operate within the specified
range.
• Remove the obstacle.
• Insert
the
batteries
in
the
proper direction, following the
polarity marks in the battery
compartment.
• Move the set to a place in which
the remote control sensor will
not be exposed to strong light.
• Set the same remote IDs for the
main unit and remote control
unit.
3, 4
4
–
3, 4
4
41, 76, 81
G
Remote Control Unit
H
Troubleshooting
¹¹
Getting Started
Connections
Setup
Playback
Remote Control
Multi-Zone
Information
Troubleshooting