Dynex DX-L32-10A User Manual (English) - Page 35

Troubleshooting 31 Troubleshooting Before calling for service, check the following information for possible solutions to problems you may experience. If none of these solutions work, turn off the TV, then turn it on again. Caution: Do not try to repair the TV yourself. Refer all servicing to qualified repair personnel. Video and audio Problem Solution No picture (screen is not lit) and no sound. • Make sure that the power cord is plugged in. • Press POWER on the TV or the remote control. • Make sure that the correct video input source is selected. For more information, see "Selecting the video input source" on page 14. • Try another channel. The station may be experiencing problems. Dark, poor, or no picture (screen is lit), but sound is good. No color, dark picture, or color is not correct. Only snow (noise) appears on the screen. Dotted lines or stripes appear on the screen. Double images. • Adjust the brightness. For more information, see "Adjusting the TV picture" on page 16. • Make sure that the correct picture mode is selected. For more information, see "Adjusting the TV picture" on page 16. • Make sure that the antenna or cable TV is connected correctly and securely. For more information, see "Connecting an antenna, cable TV, or satellite TV box" on page 10. • Adjust the color saturation. For more information, see "Adjusting the TV picture" on page 16. • Try another channel. The station may be experiencing problems. • Make sure that the antenna or cable TV is connected correctly and securely. For more information, see "Connecting an antenna, cable TV, or satellite TV box" on page 10. • Adjust the antenna. • Move the TV away from noise sources such as cars, neon signs, or hair dryers. • Use a highly directional outdoor antenna or cable TV. Good picture, but no sound. • Make sure that the sound is not muted. • Make sure that the sound mode is set to Stereo or Mono. For more information, see "Selecting the audio mode" on page 18. Audio noise. • Make sure that there is no interference with infrared equipment such as a cordless telephone or headphones. Move the infrared equipment away from the TV to eliminate the noise. Remote control Problem Remote control does not work. Solution • Make sure that the power cord is plugged in. • Make sure that there are no obstructions between the remote control and the remote control sensor on the front of the TV. • Make sure that the batteries are installed correctly. For more information, see "Installing remote control batteries" on page 8. • Replace the batteries. For more information, see "Installing remote control batteries" on page 8. General Problem Solution One or more channels do not display. • Make sure that the channels are not blocked. For more information, see "Setting parental control levels" on page 24. • Make sure that the channels are not hidden. For more information, see "Hiding channels" on page 20. Password has been forgotten. • Enter 9999 to access parental controls, then set a new password. Some settings cannot be accessed. TV cabinet creaks. Control buttons on the TV do not work. • If a setting is grayed, the setting is not available in the current video input mode. • When the TV is in use, the temperature rises naturally and may cause the cabinet to expand or contract which can cause a creaking noise. This is not a malfunction. • Disconnect the power cord, wait a few seconds, then reconnect the power cord and turn on the TV.