Epson 15000 User Manual - Page 58

The scanner doesn't scan your, image., Device Manager in the Windows

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Page 58 highlights

■ Check the Device Manager in the Windows Control Panel System utility. If you see a ! or ? mark, or the scanner appears as an Unknown Device, remove the scanner. Uninstall and reinstall EPSON Scan as described on page 64. ■ If you have a SCSI connection, turn off both your scanner and computer. Then turn on your scanner before you turn on the computer. ■ If you have a SCSI connection, make sure your SCSI board is installed correctly. Check the Device Manager in the Windows Control Panel to make sure the SCSI board is listed. ■ If the SCSI board is found but not the scanner, check the terminator switch and SCSI ID switch on the back of the scanner. Make sure the SCSI ID doesn't conflict with another SCSI device. Unless the scanner is in the middle of a SCSI chain, the terminator switch should be set to ON. ■ If you've replaced your SCSI board or changed the SCSI ID, you may need to uninstall and reinstall your scanner software. See the instructions on page 64. ■ Check for IRQ conflicts with built-in options. ■ If you purchased the IEEE 1394 scanner interface card as an option, make sure that it is installed correctly. (See page 48.) ■ If you are using the scanner on a network, make sure your EPSON Scan settings are configured for network operation. ■ If all else fails, uninstall and reinstall your software as described on page 64. ■ If you are using the automatic document feeder, make sure the base of the feeder is flush against the back of the scanner. The scanner doesn't scan your image. ■ Make sure the scanner is ready to scan. Wait until the Ready light stops flashing and remains on. If you attempt to preview or scan before the scanner is ready, EPSON Scan may stop responding. If this happens, restart your computer. ■ Make sure the scanner's transportation lock is in the Unlock position. ■ Check the Device Manager in the Windows Control Panel System utility. If there is an Unknown Device icon, select it and click Remove. 58 Solving Problems

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58
Solving Problems
■
Check the Device Manager in the
Windows Control Panel System
utility. If you see a ! or ? mark, or
the scanner appears as an
Unknown Device, remove the
scanner. Uninstall and reinstall
EPSON Scan as described on
page 64.
■
If you have a SCSI connection,
turn off both your scanner and
computer. Then turn on your
scanner before you turn on the
computer.
■
If you have a SCSI connection,
make sure your SCSI board is
installed correctly. Check the
Device Manager in the Windows
Control Panel to make sure the
SCSI board is listed.
■
If the SCSI board is found but not
the scanner, check the terminator
switch and SCSI ID switch on the
back of the scanner. Make sure the
SCSI ID doesn’t conflict with
another SCSI device. Unless the
scanner is in the middle of a SCSI
chain, the terminator switch
should be set to
ON
.
■
If you’ve replaced your SCSI board
or changed the SCSI ID, you may
need to uninstall and reinstall your
scanner software. See the
instructions on page 64.
■
Check for IRQ conflicts with
built-in options.
■
If you purchased the IEEE 1394
scanner interface card as an option,
make sure that it is installed
correctly. (See page 48.)
■
If you are using the scanner on a
network, make sure your EPSON
Scan settings are configured for
network operation.
■
If all else fails, uninstall and
reinstall your software as described
on page 64.
■
If you are using the automatic
document feeder, make sure the
base of the feeder is flush against
the back of the scanner.
The scanner doesn’t scan your
image.
■
Make sure the scanner is ready to
scan. Wait until the
Ready
light
stops flashing and remains on.
If you attempt to preview or
scan before the scanner is ready,
EPSON Scan may stop
responding. If this happens,
restart your computer.
■
Make sure the scanner’s
transportation lock is in the
Unlock
position.
■
Check the Device Manager in the
Windows Control Panel System
utility. If there is an
Unknown
Device
icon, select it and click
Remove
.