Epson 15000 User Manual - Page 64

Uninstalling and Reinstalling EPSON Scan, Where To Get Help, Epson Technical Support - gt scanner drivers

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Uninstalling and Reinstalling EPSON Scan If you've tried every other solution and your system still doesn't recognize your scanner, try uninstalling and reinstalling the scanner software. 1. Turn off the scanner and disconnect it from the computer. 2. Double-click the Add or Remove Programs icon in the Windows Control Panel. 3. Select EPSON Scan, and click the Change/Remove (or Add/Remove) button. 4. Follow the on-screen instructions to remove the software. If you see a message prompting you to restart the computer, select Yes, I want to restart my computer now, and click Finish. Follow the instructions on page 16 to reinstall your software. Where To Get Help If you are having problems with EPSON Scan or your scanner, see the contact information in the section below. If you are having problems with your other software, see page 65. Epson Technical Support Epson provides these technical support services: Service Internet support Automated Telephone Support Access Visit Epson's support website at http://support.epson.com and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Automated help services are available 24 hours a day, seven days a week. Using a touch tone telephone, call (800) 922-8911. Enter your Epson SoundAdviceSM Express code-70505-to quickly select GT-15000 information. 64 Solving Problems

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64
Solving Problems
Uninstalling and Reinstalling EPSON Scan
If you’ve tried every other solution and your system still doesn’t recognize your
scanner, try uninstalling and reinstalling the scanner software.
1.
Turn off the scanner and disconnect it from the computer.
2.
Double-click the
Add or Remove Programs
icon in the Windows Control
Panel.
3.
Select
EPSON Scan
, and click the
Change/Remove
(or
Add/Remove
) button.
4.
Follow the on-screen instructions to remove the software. If you see a message
prompting you to restart the computer, select
Yes, I want to restart my
computer now
, and click
Finish
.
Follow the instructions on page 16 to reinstall your software.
Where To Get Help
If you are having problems with EPSON Scan or your scanner, see the contact
information in the section below. If you are having problems with your other
software, see page 65.
Epson Technical Support
Epson provides these technical support services:
Service
Access
Internet support
Visit Epson’s support website at
and
select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting
advice, or e-mail Epson with your questions.
Automated
Telephone
Support
Automated help services are available 24 hours a day, seven days a
week. Using a touch tone telephone, call
(800) 922-8911
. Enter your
Epson SoundAdvice
Express code—
70505
—to quickly select
GT-15000 information.
SM