Epson 4000 Printer Guide - Page 124

Problem, Solution, Windows Me or 98, Windows XP, Windows 2000 or NT 4.0, Printers and Other Hardware - downloads

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124 | Solving Problems Problem Solution The printer stops printing unexpectedly. ◗ If the Pause light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the Pause light stops flashing. ◗ Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 116. The printer sounds as ◗ Follow the instructions beginning on page 96 to clean the print head. if it's printing, but nothing prints. ◗ Communication between the computer and printer may have been momentarily interrupted. Try restarting the computer and printing again. Nothing prints. ◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in. Then restart the printer and computer. ◗ Make sure the interface cable meets the required specifications. See page 11 or 12. ◗ Make sure the interface cable is directly connected to the computer without passing through a printer switching device, Zip™ drive, or extension cable. ◗ The printer port setting doesn't match the printer connection port (Windows). Windows Me or 98: Click Start > Settings > Printers. Right-click the icon for your printer, then select Properties. Click the Details tab. Make sure your printer driver is selected in the Print using the following driver list. Then select the port to which your printer is connected in the Print to the following port list. Windows XP: Click Start > Control Panel > Printers and Other Hardware > Printers and Faxes. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. Windows 2000 or NT 4.0: Click Start > Settings > Printers. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. ◗ The printer driver doesn't have enough available memory (Macintosh). Quit all unnecessary applications. To increase the available memory in your Macintosh, select Control Panel from the Apple menu and double-click the Memory icon (Mac OS 9). You can increase the size of virtual memory to increase total available memory. ◗ Follow the instructions beginning on page 113 to uninstall your printer software. Then locate your printer software CD-ROM and reinstall the software. You can also download and install the latest driver for Macintosh or Windows from the EPSON website at http://prographics.epson.com. 5-124

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5-124
124
|
Solving Problems
Problem
Solution
The printer stops
printing
unexpectedly.
If the
Pause light is flashing, the printer is performing a maintenance procedure or
waiting for ink to dry. Check the display message and lights on the control panel.
Wait until the
Pause
light stops flashing.
Check the display message and lights on the control panel to see if an error has
occurred. Follow the instructions for the messages beginning on page 116.
The printer sounds as
if it’s printing, but
nothing prints.
Follow the instructions beginning on page 96 to clean the print head.
Communication between the computer and printer may have been momentarily
interrupted. Try restarting the computer and printing again.
Nothing prints.
Turn off the printer and computer. Make sure the interface cable is securely
plugged in. Then restart the printer and computer.
Make sure the interface cable meets the required specifications. See page 11 or 12.
Make sure the interface cable is directly connected to the computer without passing
through a printer switching device, Zip
™
drive, or extension cable.
The printer port setting doesn’t match the printer connection port (Windows).
Windows Me or 98:
Click
Start
>
Settings
>
Printers
. Right-click the icon for your
printer, then select
Properties
. Click the
Details
tab. Make sure your printer driver is
selected in the
Print using the following driver
list. Then select the port to which
your printer is connected in the
Print to the following port
list.
Windows XP:
Click
Start
>
Control Panel
>
Printers and Other Hardware
>
Printers and Faxes
. Right-click the icon for your printer, then select
Properties
.
Click the
Ports
tab and make sure your printer port is selected.
Windows 2000 or NT 4.0:
Click
Start
>
Settings
>
Printers
. Right-click the icon for
your printer, then select
Properties
. Click the
Ports
tab and make sure your printer
port is selected.
The printer driver doesn’t have enough available memory (Macintosh). Quit all
unnecessary applications. To increase the available memory in your Macintosh,
select
Control Panel
from the Apple menu and double-click the
Memory
icon
(Mac OS 9). You can increase the size of virtual memory to increase total available
memory.
Follow the instructions beginning on page 113 to uninstall your printer software.
Then locate your printer software CD-ROM and reinstall the software. You can also
download and install the latest driver for Macintosh or Windows from the EPSON