Epson 500DN Network Guide - Page 54

Troubleshooting, General Problems - b problem

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Chapter 4 Troubleshooting General Problems Cannot configure the network interface or cannot print from the network. Cause The printer settings or network settings may be wrong. What to do First, check to see if you can print a status sheet, as described in "Printing a Network Status Sheet" on page 56. If you can print a status sheet, check the network settings; otherwise, set the interface mode of the printer's control panel to Auto or Option. Cannot print even if you have assigned the IP address to the computer and the printer. Cause You have assigned an IP address to the computer manually, but you assigned the IP address to the printer by Automatic Private IP Addressing (APIPA). What to do Assign the printer's IP address so that it belongs to the same segment of the computer. Use EpsonNet Config and the printer's control panel. Unable to start EpsonNet Config. Cause You have added or deleted protocols after installing EpsonNet Config. What to do Uninstall EpsonNet Config and then reinstall it. See "Uninstalling Software" on page 59 and "Installing EpsonNet Config" on page 43. Troubleshooting 54

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Troubleshooting
54
Chapter 4
Troubleshooting
General Problems
Cannot configure the network interface or cannot print from the
network.
Cannot print even if you have assigned the IP address to the
computer and the printer.
Unable to start EpsonNet Config.
Cause
What to do
The printer settings or network
settings may be wrong.
First, check to see if you can print a status sheet, as
described in “Printing a Network Status Sheet” on page
56. If you can print a status sheet, check the network
settings; otherwise, set the interface mode of the printer’s
control panel to
Auto
or
Option
.
Cause
What to do
You have assigned an IP address to
the computer manually, but you
assigned the IP address to the
printer by Automatic Private IP
Addressing (APIPA).
Assign the printer’s IP address so that it belongs to the
same segment of the computer. Use EpsonNet Config
and the printer’s control panel.
Cause
What to do
You have added or deleted
protocols after installing EpsonNet
Config.
Uninstall EpsonNet Config and then reinstall it. See
“Uninstalling Software” on page 59 and “Installing
EpsonNet Config” on page 43.