Epson C11C456021 Product Information Guide - Page 4

EPSON Stylus Photo 960 Control Panel To diagnose some problems, check the printer's control panel, as described below, or run a printer check (see page 8). Roll paper button Ink light Paper light and button and button Power light and button Follow the guidelines in this table when you check the control panel lights: Green P power light flashes Red m paper light on Red m paper light flashes Red H ink light flashes Red H ink light is on The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head. Your paper ran out. Load more paper and press the m button. Paper is jammed in the printer. Press the m paper button to eject the jammed paper. If the light is still flashing, open the cover and remove all the paper, including any jammed or torn pieces. Then reload paper and press the m paper button to continue printing. You can also set the adjust lever to the ! position, pull the jammed paper out, then return the lever to the m position. If you're using roll paper, press the z roll paper button. If the roll paper or cutter are jammed, you may need to remove the paper, then reload it to continue printing. One of the ink cartridges is low on ink. Check the message that appears on your screen to determine which cartridge is low. Make sure you have a replacement cartridge. One of the ink cartridges is out of ink. Follow the instructions beginning on page 4 to replace the empty cartridge. If the H ink light remains on after you've replaced a cartridge, you may have installed a cartridge your printer can't use. Check the number on the cartridge package to make sure you've installed the correct cartridge. Green P power light and red m paper lights flash; red H ink light on Green P power light, red m paper light, and red H ink light all flash Green P power light off Jammed paper may be blocking the print head, or you may have an internal error. Turn off the printer, open the cover, and check for any jammed paper. Also, make sure you removed all the packing material, as described on the Start Here sheet. Then turn the printer back on. If the error isn't cleared, contact your dealer or EPSON. The printer may have an internal error. Turn off the printer, wait a few seconds, and turn it on again. If the lights are still on, contact your dealer or EPSON. The printer is not receiving power. Try these solutions: ❏ Make sure the printer is turned on. ❏ Turn off the printer, plug in the power cord securely, and turn the printer on again. ❏ Make sure the outlet is working and is not controlled by a switch or timer. If in doubt, try another outlet. Replacing Ink Cartridges When the red H ink light stays on, one of your cartridges is empty. You cannot print when a cartridge is empty. When a cartridge is more than six months old, you may need to replace it if printouts don't look their best. If the quality doesn't improve after cleaning and aligning the print head, you can replace the cartridge even if the red H ink light is off. Caution: To avoid damaging the printer, never move the print head by hand. Leave the empty cartridge installed in the printer until you have obtained a replacement. Otherwise ink remaining in the print head nozzles may dry out. Use these EPSON ink cartridges within six months of installing them and before the expiration date on the package: Black Cyan Magenta Yellow Light Cyan Light Magenta T033120 T033220 T033320 T033420 T033520 T033620 Caution: To ensure good results, use genuine EPSON ink cartridges and do not refill them. Other products may cause damage to your printer not covered by EPSON's warranty. When you need new ink cartridges, contact your dealer or call the EPSON StoreSM at (800) 873-7766. You can also visit the EPSON Store at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. 4 - EPSON Stylus Photo 960 10/02