Epson DS-410 Users Guide - Page 102

Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly, try these solutions: • Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet. • If the scanner turns off unexpectedly, you may need to adjust the AC power or AC adapter setting in Epson Scan 2. Parent topic: Solving Scanning Problems Related tasks Changing the Power Off and Sleep Timer Settings Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: • Check the USB cable connection between the computer and scanner. • On Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it. • Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it. Parent topic: Solving Scanning Problems Related tasks Adding and Assigning Scan Jobs with Document Capture Pro - Windows Adding and Assigning Scan Jobs with Document Capture - Mac Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Restart your computer. • Make sure your computer has adequate memory and meets the system requirements for your operating system. 102