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Epson ES-C220 Users Guide - Page 230

Solving Invoice/Receipt Manager Problems, Cannot Access an Accounting Service

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Note: If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2). Parent topic: Solving Scanned Image Quality Problems Solving Invoice/Receipt Manager Problems Check the solutions in these sections if you have problems scanning using Invoice/Receipt Manager. Cannot Access an Accounting Service Cannot Import Invoice/Receipt Database License Key is Disabled Parent topic: Solving Scanning Problems Cannot Access an Accounting Service If you cannot access an accounting service, try these solutions: • Make sure the login information you entered for the accounting service is correct. • Make sure the accounting service is not down for system maintenance. Check the accounting service website for more information. • Make sure the desktop accounting service and its company file are opened on your computer. Parent topic: Solving Invoice/Receipt Manager Problems Cannot Import Invoice/Receipt Database If you cannot import an invoice/receipt database, make sure the Epson ScanSmart software version installed on your computer is up to date. Run Epson Software Updater or visit the Epson support website for your product. Parent topic: Solving Invoice/Receipt Manager Problems License Key is Disabled If you have problems entering a license key, try these solutions: Note: The license key cannot be disabled on RR-400W models. • Make sure the license key is valid and correctly entered. • The license key is only available for one scanner. Make sure you selected the correct scanner. • If you need to replace your scanner under warranty, Epson can issue you a new license key. Contact Epson Support if you have trouble with the new license key. 230

Section	Page
Contents	3
Product Basics	10
Product Features	10
Product Parts Locations	11
Product Parts - Front	12
Product Parts - Back	14
Product Parts - Inside	15
Optional Accessories and Replacement Parts	15
Scanner Position	16
Using the Control Panel	19
Control Panel Buttons and Lights	20
Changing the Power Off and Sleep Timer Settings	24
Available Software	26
Using the Epson Smart Panel Mobile App	27
Wi-Fi Networking	29
Network Security Recommendations	29
Connecting to an Existing Wi-Fi Network	30
Restoring Default Network Settings from the Control Panel	31
Wi-Fi Direct (Simple AP) Mode Setup	32
Connecting to a Mobile Device (AP Mode Setup)	33
Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel	33
Wi-Fi Protected Setup (WPS)	34
Using WPS to Connect to a Network	35
Using WPS PIN Mode to Connect to a Network	35
Setting Up Network Scanning	36
Determining the Product's IP Address	39
Changing or Updating Network Connections	39
Changing a USB Connection to a Wi-Fi Connection	39
Connecting to a New Wi-Fi Router	40
Disabling Wi-Fi Features	40
Loading Originals	41
Scanner Positions	41
Loading Originals in the Input Tray	42
Loading Large Originals	57
Loading Long Paper	62
Loading Passports	68
Loading Multiple Sizes of Originals in the Input Tray	74
Original Document Specifications	80
Loading Plastic and Laminated Cards in the Input Tray	83
Plastic and Laminated Card Specifications	87
Loading Special Originals	88
Special Original Specifications	96
Scanning	99
Starting a Scan	99
Starting a Scan from a Scanner Button	99
Scanning a Document in Epson ScanSmart	100
Saving a Scan	103
Attaching a Scan to Email	104
Sending a Scan to a Cloud Service	105
Printing a Scan	106
Saving a Scan as a Microsoft Office Format File	107
Selecting Epson ScanSmart Settings	108
Changing the Epson Product	109
Changing the Scan Settings	110
Software Settings Required for Special Originals	112
Changing the File Name Settings	113
Changing the Save Settings	114
Save Settings	116
Customizing Action Icons	118
Scanning Using Invoice/Receipt Manager	119
Starting a Free Trial	120
Hiding the Receipt Manager Trial Icons	123
Activating Receipt Manager	124
Scanning Receipts and Using Receipt Manager	128
Exporting Invoices or Receipts to QuickBooks Online	131
Exporting Invoices or Receipts to QuickBooks Desktop	132
Saving or Exporting Receipts to Quicken	134
Saving Receipt Data as a TurboTax File	134
Saving Invoice or Receipt Data as a CSV File	135
Scanning Invoices or Receipts as an Image File	135
Selecting Invoice/Receipt Manager Settings	136
Exporting or Importing the Invoice/Receipt Database	137
Changing Column Settings	138
Changing Currency and Language Settings	139
Importing Categories from QuickBooks or Quicken	141
Scan Resolution Guidelines	143
Starting a Scan from a Smartphone or Tablet	144
Using Mopria Scan	145
Scanning with AirPrint	145
Cleaning and Transporting Your Product	147
Cleaning Your Product	147
Cleaning Inside Your Product	147
Resetting the Number of Scans After Cleaning	158
Replacing the Rollers	160
Resetting the Roller Counter	170
Transporting Your Product	171
Administering Your Product (ES-C320W/RR-400W)	174
Accessing the Web Config Utility	174
Restricting Features Available for Users	175
Changing the Administrator Password in Web Config	175
Locking the Buttons on the Control Panel using Web Config	176
Disabling the External Interface	176
Disabling Network Scanning	177
Disabling WSD Scan	177
Configuring Product Settings	178
Checking Status Information	178
Configuring Email Notification	178
Managing the Network Connection	179
Updating Firmware Using Web Config	180
Importing and Exporting Product Settings	180
Exporting Settings Using Web Config	181
Importing Settings Using Web Config	181
Using Your Product on a Secure Network	182
Configuring Protocols and Services in Web Config	182
Protocol Settings	183
Using a Digital Certificate	185
About Digital Certification	186
Obtaining and Importing a CA-signed Certificate	186
CSR Setup Settings	187
CSR Import Settings	188
Deleting a CA-signed Certificate	190
Updating a Self-signed Certificate	190
Importing a CA Certificate	191
Deleting a CA Certificate	191
Configuring SSL/TLS Communication	192
Configuring SSL/TLS Settings	192
Configuring a Server Certificate for the Product	192
Configuring IPsec/IP Filtering	193
About IPsec/IP Filtering	193
Configuring the Default IPsec/IP Filtering Policy	193
Configuring the Group IPsec/IP Filtering Policies	194
IPsec/IP Filtering Policy Settings	194
IPsec/IP Filtering Configuration Examples	199
Configuring an IPsec/IP Filtering Certificate	200
Connecting the Product to an IEEE 802.1X Network	201
Configuring an IEEE 802.1X Network	201
IEEE 802.1X Network Settings	201
Configuring a Certificate for an IEEE 802.1X Network	202
Using Epson Device Admin Configuration Software	203
Solving Problems	204
Scanner Light Status	204
Solving Scanning Problems	206
Product Does Not Turn On or Turns Off Unexpectedly	207
Scanner Button Does Not Start Scanning	207
Scanning Software Does Not Operate Correctly	208
Cannot Start Epson Scan 2	209
Paper Feeding Problems	209
Paper Jam Problems	211
Paper Protection Does Not Work Correctly	220
Scanning is Slow	220
Solving Network Scanning Problems	221
Cannot Scan Over a Network	222
Product Cannot Connect to a Wireless Router or Access Point	223
Cannot Access Web Config	224
Forgot the Administrator Password	225
Network Software Cannot Find Product on a Network	225
Solving Scanned Image Quality Problems	226
Back of Original Image Appears in Scanned Image	226
Image is Distorted or Blurry	227
Characters are Not Recognized During Conversion to Editable Text (OCR)	227
Ripple Patterns Appear in an Image	228
Uneven Colors Appear in Scanned Image	228
Straight Lines in an Image Appear Crooked	228
Scanned Image is Cropped	228
Streaks Appear in All Scanned Images	229
Cannot Solve Problems in the Scanned Image	229
Solving Invoice/Receipt Manager Problems	230
Cannot Access an Accounting Service	230
Cannot Import Invoice/Receipt Database	230
License Key is Disabled	230
Checking Your Applications	231
Checking Your Applications for Windows	231
Checking Your Applications for Mac OS	231
Updating Applications and Firmware	231
Resetting the Epson Scan 2 Settings	233
Uninstall Your Product Software	233
Uninstalling Product Software - Windows	233
Uninstalling Product Software - Mac	234
Where to Get Help (U.S. and Canada)	235
Where to Get Help (Latin America)	236
Technical Specifications	238
Windows System Requirements	238
Mac System Requirements	238
General Specifications	239
Dimension Specifications	240
Electrical Specifications	241
Environmental Specifications	242
Network Interface Specifications (ES-C320W/RR-400W)	242
Safety and Approvals Specifications	244
Notices	245
Important Safety Instructions	245
Wireless Connection Safety Instructions (ES-C320W/RR-400W)	247
Notes on the Administrator Password	248
Restrictions on Copying	248
Default Delay Times for Power Management for Epson Products	249
Binding Arbitration and Class Waiver	249
Trademarks	252
Copyright Notice	253
libTIFF Software Acknowledgment	254
A Note Concerning Responsible Use of Copyrighted Materials	254

Match case Limit results 1 per page

230

Note:

If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson

Scan 2).

Parent topic:

Solving Scanned Image Quality Problems

Solving Invoice/Receipt Manager Problems

Check the solutions in these sections if you have problems scanning using Invoice/Receipt Manager.

Cannot Access an Accounting Service

Cannot Import Invoice/Receipt Database

License Key is Disabled

Parent topic:

Solving Scanning Problems

Cannot Access an Accounting Service

If you cannot access an accounting service, try these solutions:

•

Make sure the login information you entered for the accounting service is correct.

•

Make sure the accounting service is not down for system maintenance. Check the accounting service

website for more information.

•

Make sure the desktop accounting service and its company file are opened on your computer.

Parent topic:

Solving Invoice/Receipt Manager Problems

Cannot Import Invoice/Receipt Database

If you cannot import an invoice/receipt database, make sure the Epson ScanSmart software version

installed on your computer is up to date. Run Epson Software Updater or visit the Epson support website

for your product.

Parent topic:

Solving Invoice/Receipt Manager Problems

License Key is Disabled

If you have problems entering a license key, try these solutions:

Note:

The license key cannot be disabled on RR-400W models.

•

Make sure the license key is valid and correctly entered.

•

The license key is only available for one scanner. Make sure you selected the correct scanner.

•

If you need to replace your scanner under warranty, Epson can issue you a new license key. Contact

Epson Support if you have trouble with the new license key.