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Epson ET-16650 Users Guide - Page 287

Software Installation Problems, Solving Network Problems

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Software Installation Problems If you have problems while installing your product software, try these solutions: • Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close any other programs, including screen savers and virus protection software, and install your product software again. • In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties. • If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your system administrator. • If you are printing over a network, make sure your product is set up properly on the network. Parent topic: Solving Setup Problems Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings. Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems 287

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
The LCD Screen	16
Status Icon Information	16
Entering Characters on the LCD Screen	17
Job/Status Screen	19
Viewing Animations	19
Selecting the Date and Time	20
Selecting Your Country or Region	21
Setting a Password and Locking the Control Panel	22
Using Presets	23
Setting User Feature Restrictions (Access Control)	26
Changing LCD Screen Language	27
Adjusting Control Panel Sounds	28
Adjusting the Screen Brightness	29
Turning Off the Operation Time Out Setting	30
Preventing PC Connection via USB	31
Product Parts Locations	31
Product Parts - Front	32
Product Parts - Inside	34
Product Parts - Back	36
Using Power Saving Settings	36
Changing the Sleep Timer Settings	37
Changing the Power Off Timer Settings	38
Epson Connect Solutions for Smartphones, Tablets, and More	38
Setting Up Epson Connect Services	39
Using Epson Email Print	40
Using the Epson iPrint Mobile App	41
Using Epson Remote Print	41
Using Epson Scan to Cloud	42
Using AirPrint	43
Android Printing Using the Epson Print Enabler	43
Using Fire OS Printing	44
Using Windows 10 Mobile Printing	44
Using Epson Print and Scan App with Windows Tablets	45
Using the Mopria Print Service	45
Wi-Fi or Wired Networking	47
Network Security Recommendations	47
Wi-Fi Infrastructure Mode Setup	48
Selecting Wireless Network Settings from the Control Panel	49
Wi-Fi Direct Mode Setup	51
Enabling Wi-Fi Direct Mode (Simple AP)	52
Modifying the Wi-Fi Direct Network Name or Password	53
Wi-Fi Protected Setup (WPS)	56
Using WPS to Connect to a Network	56
Printing a Network Status Sheet	57
Printing a Network Connection Report	58
Network Connection Report Codes and Messages	60
Configuring Email Server Settings	65
Changing or Updating Network Connections	67
Accessing the Web Config Utility	67
Changing a USB Connection to a Wi-Fi Connection	68
Changing a Wi-Fi Connection to a Wired Network Connection	68
Connecting to a New Wi-Fi Router	68
Disabling Wi-Fi Features	69
Loading Paper	71
Loading Paper in the Cassettes	71
Paper Loading Capacity	74
Double-sided Printing Capacity	78
Compatible Epson Papers	80
Paper or Media Type Settings - Printing Software	81
Selecting the Paper Settings for Each Source - Control Panel	82
Paper Type Settings - Control Panel	83
Selecting Default Paper Settings - Administrator	84
Selecting the Default Printer Settings	84
Paper Source Settings Options	84
Selecting the Universal Print Settings	85
Universal Print Settings Options	86
Placing Originals on the Product	88
Placing Originals on the Scanner Glass	88
Placing Originals in the Automatic Document Feeder	89
Copying	93
Copying Documents or Photos	93
Copying Options	94
Printing from a Computer	98
Printing with Windows	98
Selecting Basic Print Settings - Windows	99
Paper Source Options - Windows	101
Print Quality Options - Windows	101
Multi-Page Printing Options - Windows	102
Selecting Double-sided Printing Settings - Windows	102
Double-sided Printing Options - Windows	105
Print Density Adjustments - Windows	105
Selecting Additional Layout and Print Options - Windows	106
Custom Color Correction Options - Windows	108
Image Options and Additional Settings - Windows	109
Header/Footer Settings - Windows	109
Selecting a Printing Preset - Windows	111
Selecting Extended Settings - Windows	113
Extended Settings - Windows	114
Printing Your Document or Photo - Windows	115
Locking Printer Settings - Windows	116
Locked Setting Options	118
Entering a User ID and Password for Printing	119
Selecting Default Print Settings - Windows	121
Changing the Language of the Printer Software Screens	122
Changing Automatic Update Options	123
Printing with the Built-in Epson Driver - Windows 10 S	124
Selecting Print Settings - Windows 10 S	124
Printing on a Mac	128
Selecting Basic Print Settings - Mac	129
Paper Source Options - Mac	132
Print Quality Options - Mac	132
Selecting Page Setup Settings - Mac	133
Selecting Print Layout Options - Mac	134
Selecting Double-sided Printing Settings - Mac	134
Double-sided Printing Options and Adjustments - Mac	136
Selecting Printing Preferences - Mac	136
Printing Preferences - Mac	137
Printing Your Document or Photo - Mac	138
Checking Print Status - Mac	139
Cancelling Printing Using a Product Button	140
Scanning	141
Starting a Scan	141
Starting a Scan Using the Product Control Panel	141
Scanning to Email	143
Scanning to a Connected Computer	145
Scanning to a Memory Device	146
Scanning to the Cloud	148
Control Panel Scanning Options	150
Setting Up and Scanning to a Network Folder or FTP Server	152
Creating a Shared Network Folder	152
Registering Contacts for Network Folder or FTP Scanning - Web Config	154
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	155
Scanning to a Network Folder or FTP Server	156
Starting a Scan Using the Epson Scan 2 Icon	159
Starting a Scan from a Scanning Program	161
Starting a Scan from a Smart Device	163
Entering a User ID and Password for Scanning	163
Scanning a Document in Epson ScanSmart	164
Saving a Scan	167
Attaching a Scan to Email	168
Sending a Scan to a Cloud Service	169
Printing a Scan	171
Selecting Epson ScanSmart Settings	172
Changing the Epson Product	172
Changing the Scan Settings	173
Changing the File Name Settings	176
Changing the Save Settings	177
Save Settings	179
Customizing Action Icons	181
Scanning in Epson Scan 2	182
Available Document Source Settings	185
Additional Scanning Settings - Main Settings Tab	185
Additional Scanning Settings - Advanced Settings Tab	186
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	187
Image Format Options	189
Scan Resolution Guidelines	189
Faxing	191
Connecting a Telephone or Answering Machine	191
Setting Up Fax Features	194
Setting Up Basic Fax Features	194
Using the Fax Setup Wizard	194
Selecting the Line Type	196
Setting the Number of Rings to Answer	197
Selecting Advanced Fax Settings	198
Basic Settings - Fax	199
Send Settings - Fax	200
Receive Settings - Fax	201
Report Settings - Fax	203
Security Settings - Fax	204
Setting Up the Fax Utility - Windows	205
Setting Up Fax Features Using the Fax Utility - Mac	207
Setting Up Contacts and Contact Groups	208
Creating a Contact	209
Editing or Deleting a Contact	211
Creating a Contact Group	212
Editing or Deleting a Contact Group	214
Sending Faxes	216
Sending Faxes from the Product Control Panel	216
Sending a Fax Using the Keypad, Contact List, or History	216
Fax Sending Options	219
Sending a Fax at a Specified Time	221
Sending a Fax on Demand	222
Sending a Stored Fax	224
Dialing Fax Numbers from a Connected Telephone	225
Sending Faxes Using the Fax Utility - Windows	226
Sending Faxes Using the Fax Utility - Mac	228
Receiving Faxes	231
Fax Reception	231
Receiving Faxes Automatically	232
Receiving Faxes Manually	232
Forwarding Received Faxes	233
Receiving a Fax by Polling	234
Viewing a Fax on the LCD Screen (Using the Fax Box)	235
Checking Fax Status	236
Printing Fax Reports	237
Fax Report Options	238
Using External USB Devices with Your Product	240
Connecting a USB Device	240
USB Device Photo File Specifications	240
Disconnecting a USB Device	241
Refilling Ink and Replacing the Maintenance Box	242
Ink Safety Precautions	242
Checking the Ink and Maintenance Box Levels	244
Checking the Ink Levels on Your Product	244
Checking Maintenance Box Status on the LCD Screen	245
Checking Ink and Maintenance Box Levels - Windows	245
Checking Ink and Maintenance Box Levels - Mac	247
Disabling Special Offers with Windows	249
Purchase Epson Ink and Maintenance Box	249
Ink Bottle and Maintenance Box Part Numbers	250
Refilling the Ink Tanks	250
Maintenance Box Replacement	254
Adjusting Print Quality	256
Print Head Maintenance	256
Print Head Nozzle Check	256
Checking the Nozzles Using the Product Control Panel	256
Checking the Nozzles Using a Computer Utility	258
Print Head Cleaning	260
Cleaning the Print Head Using the Product Control Panel	261
Cleaning the Print Head Using a Computer Utility	262
Print Quality Adjustment	264
Adjusting the Print Quality Using the Product Control Panel	265
Power Cleaning	266
Power Cleaning Using a Computer Utility	267
Power Cleaning Using the Product Control Panel	268
Cleaning the Paper Guide	269
Cleaning and Transporting Your Product	271
Cleaning Your Product	271
Transporting Your Product	274
Solving Problems	280
Checking for Software Updates	280
Product Status Messages	281
Running a Product Check	283
Resetting Control Panel Defaults	285
Solving Setup Problems	286
Product Does Not Turn On or Off	286
Noise After Filling the Ink	286
Software Installation Problems	287
Solving Network Problems	287
Product Cannot Connect to a Wireless Router or Access Point	288
Network Software Cannot Find Product on a Network	289
Product Does Not Appear in Mac Printer Window	290
Wireless Network Connection is Unstable on a Mac	290
Cannot Print Over a Network	291
Cannot Scan Over a Network	292
Solving Copying Problems	292
Product Makes Noise, But Nothing Copies	293
Product Makes Noise When It Sits for a While	293
Originals Do Not Feed From the Automatic Document Feeder	293
Solving Paper Problems	294
Paper Feeding Problems	295
Paper Jams Inside the Product	296
Paper Ejection Problems	296
Solving Problems Printing from a Computer	296
Nothing Prints	297
Product Icon Does Not Appear in Windows Taskbar	298
Printing is Slow	299
Solving Page Layout and Content Problems	300
Inverted Image	301
Too Many Copies Print	301
Blank Pages Print	301
Incorrect Margins on Printout	302
Incorrect Characters Print	302
Incorrect Image Size or Position	303
Slanted Printout	303
Solving Print Quality Problems	304
White or Dark Lines in Printout	304
Blurry or Smeared Printout	305
Faint Printout or Printout Has Gaps	307
Grainy Printout	308
Incorrect Colors	309
Solving Scanning Problems	310
Scanning Software Does Not Operate Correctly	310
Cannot Start Epson Scan 2	311
Scanning is Slow	312
Cannot Save a Scan to a Shared Folder Over a Network	312
Solving Scanned Image Quality Problems	314
Image Consists of a Few Dots Only	314
Line of Dots Appears in All Scanned Images	315
Straight Lines in an Image Appear Crooked	315
Scanned Image Quality Problems	315
Image Colors are Patchy at the Edges	317
Ripple Patterns Appear in an Image	317
Scanned Image Edges are Cropped	317
Solving Faxing Problems	317
Cannot Send or Receive Faxes	318
Cannot Receive Faxes with a Telephone Connected to Your Product	320
Fax Memory Full Error Appears	320
Sent Fax is Received in an Incorrect Size	321
Received Fax is Not Printed	321
Solving USB Device Problems	322
Cannot View or Print from a USB Device	322
Cannot Save Files on a USB Device	322
Cannot Transfer Files To or From a USB Device	323
Uninstall Your Product Software	323
Uninstalling Product Software - Windows	323
Uninstalling Product Software - Mac	325
Where to Get Help	325
Technical Specifications	327
Windows System Requirements	327
Mac System Requirements	328
Paper Specifications	329
Printable Area Specifications	330
Automatic Document Feeder (ADF) Specifications	331
Scanning Specifications	332
Fax Specifications	332
Ink Specifications	333
Dimension Specifications	334
Electrical Specifications	334
Environmental Specifications	335
Interface Specifications	335
External USB Device Specifications	335
Network Interface Specifications	336
Safety and Approvals Specifications	339
Notices	340
Important Safety Instructions	340
General Product Safety Instructions	340
Ink Cartridge Safety Instructions	342
Wireless Connection Safety Instructions	343
LCD Screen Safety Instructions	343
Telephone Equipment Safety Instructions	344
FCC Compliance Statement	344
Binding Arbitration and Class Waiver	347
Trademarks	350
Copyright Notice	350
libTIFF Software Acknowledgment	351
A Note Concerning Responsible Use of Copyrighted Materials	352
Default Delay Times for Power Management for Epson Products	352

Match case Limit results 1 per page

287

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If

you still have problems installing software, disconnect the cable and carefully follow the instructions on

the

Start Here

sheet. Also make sure your system meets the requirements for your operating system.

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your system administrator.

• If you are printing over a network, make sure your product is set up properly on the network.

Parent topic:

Solving Setup Problems

Related references

Windows System Requirements

Mac System Requirements

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note:

Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is

not responsible for backing up or recovering data and settings during or after the warranty period. We

recommend that you make your own backup or print out your fax and network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in Mac Printer Window

Wireless Network Connection is Unstable on a Mac

Cannot Print Over a Network

Cannot Scan Over a Network

Parent topic:

Solving Problems