Epson FastFoto FF-680W Users Guide - Page 99

Cannot Scan Over a Network, Scanner Cannot Connect to a Wireless Router, Settings, Scanner, Change

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Cannot Scan Over a Network If you cannot start Epson FastFoto when scanning over a network, try these solutions: • If you cannot scan from the scan button on the scanner, try restarting your computer. Also start Epson FastFoto before scanning with the scan button. • Make sure your scanner is correctly paired to Wi-Fi. In Epson FastFoto, go to Settings > Scanner Settings > Change, and make sure the correct scanner is connected. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson FastFoto, exit the program, wait a few seconds, and restart it. If Epson FastFoto cannot restart, turn off your scanner, turn it back on, and try starting Epson FastFoto again. • Check the network connection setting in the Epson Scan 2 Utility. • If you see a message that the network product is currently being used by another user, there may be a communication error between the scanner and computer. Restart the scanner. • You may need to temporarily disable your firewall and any anti-virus software on your wireless router. Then try scanning again. You can also unblock your scanner driver or network address in your firewall or anti-virus software. • If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add. Parent topic: Solving Network Scanning Problems Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router If your scanner has trouble finding or connecting to a wireless router, try these solutions: • If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you activate WPS on your scanner within 2 minutes of activating WPS discovery mode on the router by pressing the WPS button or enabling the WPS setting in your router firmware. • Make sure to place your scanner within contact range of your router. Avoid placing your scanner near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home 99

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99
Cannot Scan Over a Network
If you cannot start Epson FastFoto when scanning over a network, try these solutions:
• If you cannot scan from the
scan button on the scanner, try restarting your computer. Also start
Epson FastFoto before scanning with the
scan button.
• Make sure your scanner is correctly paired to Wi-Fi. In Epson FastFoto, go to
Settings
>
Scanner
Settings
>
Change
, and make sure the correct scanner is connected.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson FastFoto, exit the program, wait a few
seconds, and restart it. If Epson FastFoto cannot restart, turn off your scanner, turn it back on, and try
starting Epson FastFoto again.
• Check the network connection setting in the Epson Scan 2 Utility.
• If you see a message that the network product is currently being used by another user, there may be a
communication error between the scanner and computer. Restart the scanner.
• You may need to temporarily disable your firewall and any anti-virus software on your wireless router.
Then try scanning again. You can also unblock your scanner driver or network address in your firewall
or anti-virus software.
• If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open
the Epson Scan 2 Utility, enter the IP address for your scanner, and click
Add
.
Parent topic:
Solving Network Scanning Problems
Related topics
Wi-Fi Networking
Scanner Cannot Connect to a Wireless Router
If your scanner has trouble finding or connecting to a wireless router, try these solutions:
• If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you activate WPS on
your scanner within 2 minutes of activating WPS discovery mode on the router by pressing the WPS
button or enabling the WPS setting in your router firmware.
• Make sure to place your scanner within contact range of your router. Avoid placing your scanner near
a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.
Note:
If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home