Epson Perfection 4990 Pro Start Here Card - Page 8

Questions? Here's where to look for answers: Quick Guide See your Quick Guide for instructions on using DIGITAL ICE Technology, scanning film and text, and basic troubleshooting. On-Screen Reference Guide Double-click the Perfection 4990 Reference Guide icon on your desktop. If you didn't install it, insert the scanner software CD-ROM in the CD-ROM or DVD drive. At the Custom Installation screen, select Scanner Reference Guide only, then click Install. You must have Microsoft® Internet Explorer, Netscape® Navigator (versions 5.0 or later), or Apple® Safari™ (version 1.0 or later) to read the Reference Guide. On-Screen Help for EPSON Scan Click the Help button or question mark that appears on the screen when you're using these programs. Epson Technical Support Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services described below: • World Wide Web From the Internet, you can reach Epson Support at http://support.epson.com. • Automated Telephone Services To use Automated Telephone Services, you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdviceSM Express Code is 70605. Use it to quickly select your scanner in SoundAdvice. • To Speak to a Customer Service Representative Dial (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday to Friday. Toll or long distance charges may apply. Before you call, please have the following information ready: • Product name (Epson Perfection 4990 Pro) • Product serial number (located on the back of the scanner) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration • Description of the problem Software Technical Support Software Telephone*/Fax* Internet and E-mail EPSON Scan U.S.: (562) 276-4382 Canada: (905) 709-3839 6:00 AM to 6:00 PM, Pacific Time, Monday to Friday support.epson.com ABBYY FineReader (510) 226-6719 Sprint Fax: (510) 226-6069 www.abbyyusa.com [email protected] Adobe Photoshop Elements (206) 675-6126 6:00 AM to 5:00 PM, Pacific Time, Monday to Friday (pay support) www.adobe.com/support [email protected] ArcSoft application (510) 440-9901 software 8:30 AM to 5:30 PM, Pacific Time, Monday to Friday www.arcsoft.com/en/ support [email protected] LaserSoft Imaging SilverFast (888) 309-4215 www.SilverFast.com 9:00 AM to 5:30 PM, Eastern [email protected] Time, Monday to Friday (pay support) Fax: (941) 387-7574 Monaco SystemsTM (978) 749-9944 www.monacosys.com/ MonacoEZcolor 9:00 AM to 5:00 PM, Eastern support.html Time, Monday to Friday [email protected] * Toll or long distance charges may apply. Epson is a registered trademark of Seiko Epson Corporation. Perfection is a registered trademark and SoundAdvice is a service mark of Epson America, Inc. DIGITAL ICE is a trademark of Kodak. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. © 2004 Epson America, Inc. 9/04