Epson WorkForce DS-560 User Manual - Page 82

Scanning Software Does Not Operate Correctly, Parent topic, Related tasks, Scanner, Source - driver

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• When using a wireless connection, start Epson Scan on your computer before scanning from the product. • Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to scan over a wireless connection. Connect the scanner using a USB cable. • With OS X, make sure you are logged in as the user who installed the scanner software. Other users must run Epson Scanner Monitor in the Applications folder before using the button to scan. Parent topic: Solving Scanning Problems Related tasks Assigning Start Button Settings or Scan Jobs Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • If you are scanning using OS X, make sure no other Epson scanner drivers are installed. If other drivers are installed, uninstall them, then reinstall this scanner's software. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Scanner Software Related references Windows System Requirements Mac System Requirements 82

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• When using a wireless connection, start Epson Scan on your computer before scanning from the
product.
• Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to
scan over a wireless connection. Connect the scanner using a USB cable.
• With OS X, make sure you are logged in as the user who installed the scanner software. Other users
must run Epson Scanner Monitor in the Applications folder before using the button to scan.
Parent topic:
Solving Scanning Problems
Related tasks
Assigning Start Button Settings or Scan Jobs
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• If you are scanning using OS X, make sure no other Epson scanner drivers are installed. If other
drivers are installed, uninstall them, then reinstall this scanner's software.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
Parent topic:
Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
82