Epson WorkForce DS-560 User Manual - Page 87

Cannot Scan Over a Network

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• If you are running virus protection or other security software, exclude the TWAIN.log files from monitoring or set the TWAIN.log file as read only (Windows). See your virus protection or security software instructions for details. The TWAIN.log file is saved in the following locations: • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other versions): C:\Users\(user name)\AppData\Local\Temp Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Cannot Scan Over a Network If you cannot start Epson Scan for scanning over a network, try these solutions: • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software. Make sure the Event Manager program is not being blocked by your firewall or security software. Also start Epson Scan before scanning with the start button. • Document Capture Pro (Windows) and Document Capture (OS X) do not support starting a scan from the scanner button over a wireless network. Launch Epson Scan before scanning from the scanner button. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your scanner, turn it back on, and try restarting Epson Scan again. • Check the connection setting and test the connection using Epson Scan Settings: Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. • Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long enough to complete scanning over a network. 87

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• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only (Windows). See your virus protection or security
software instructions for details. The TWAIN.log file is saved in the following locations:
•
Windows XP
: C:\Documents and Settings\(user name)\Local Settings\Temp
•
Windows (other versions)
: C:\Users\(user name)\AppData\Local\Temp
Parent topic:
Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Cannot Scan Over a Network
If you cannot start Epson Scan for scanning over a network, try these solutions:
• If you cannot scan from the
start button on the scanner, make sure you restarted your computer
after installing the scanning software. Make sure the Event Manager program is not being blocked by
your firewall or security software. Also start Epson Scan before scanning with the
start button.
• Document Capture Pro (Windows) and Document Capture (OS X) do not support starting a scan from
the scanner button over a wireless network. Launch Epson Scan before scanning from the scanner
button.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few
seconds, and restart it. If Epson Scan cannot restart, turn off your scanner, turn it back on, and try
restarting Epson Scan again.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x
: Navigate to the
Apps
screen and select
EPSON Scan Settings
. Make sure the
Connection
setting is set to
Network
, then click the
Test
button.
Windows (other versions)
: Click
or
Start
>
All Programs
or
Programs
>
EPSON
>
EPSON
Scan
>
EPSON Scan Settings
. Make sure the
Connection
setting is set to
Network
, then click the
Test
button.
OS X
: Open the
Applications
folder, click
Epson Software
, and click
EPSON Scan Settings
. Make
sure the
Connection
setting is set to
Network
, then click the
Test
button.
• Make sure the option selected as the
Timeout Setting
in the Epson Scan Settings program is long
enough to complete scanning over a network.
87