Epson WorkForce Enterprise AM-C4000 Users Guide - Page 149

Preparing the Printer and Making Initial Settings > Problems when Making Settings > Hints to S... Answering Machine Cannot Answer Voice Calls The printer's Rings to Answer setting is set to less than the number of rings for your answering machine. Solutions Select Settings > General Settings > Fax Settings > Basic Settings > Rings to Answer, and then set a number higher than the number of rings for your answering machine. A Lot of Junk Faxes Have Been Received The printer's feature to block junk faxes has not been set up. Solutions Make Rejection Fax settings in Settings > General Settings > Fax Settings > Basic Settings. "Making Settings for Blocking Junk Faxes" on page 142 Problems when Making Settings Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the printer's control panel or driver screen. If you have the notification email set when the events occur, you can promptly learn the status. ❏ Network connection report Diagnose the network and the printer status, and then print the result. You can find the diagnosed error from the printer side. ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig. ❏ Connection test For checking the connection between the printer to the mail server, perform the connection test from the printer. Also, check the connection from the client computer to the server to check the communication status. ❏ Initializing the settings If the settings and communication status show no problem, the problems may be solved by disabling or initializing the network settings of the printer, and then setting up again. 149