Epson WorkForce Enterprise AM-C4000 Users Guide - Page 464

Solving Problems > Cannot Print, Copy, Scan, or Fax > Paper Does Not Feed or Eject Correctly User authentication failed when a fax is sent from a computer. Solutions Set the user name and password in the printer driver. When sending a fax from a computer when the security function that restrict users from using the printer's fax function is set, user authentication is performed with the user name and password set in the printer driver. There are some problems with fax connection and fax settings. Solutions Try the resolutions for fax connection and fax settings. Paper Does Not Feed or Eject Correctly Points to Check Check the following items, and then try the solutions according to the problems. The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. & "Environmental Specifications" on page 593 Unsupported paper is being used. Solutions Use paper supported by this printer. & "Available Paper and Capacities" on page 514 & "Unavailable Paper Types" on page 519 Paper handling is inappropriate. Solutions Follow paper handling precautions. & "Paper Handling Precautions" on page 189 Too many sheets are loaded in the printer. Solutions Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide. & "Available Paper and Capacities" on page 514 464