Epson WorkForce Pro WF-4833 Users Guide - Page 315
Nothing Prints, Epson Printer Connection Checker
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Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on and connected to your computer. • Make sure any interface cables are connected securely at both ends. • Make sure the interface specifications match the specifications for the printer and the computer. • If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • If your computer is connected using a USB cable, try a different USB port on your computer or a different cable. • Make sure the printer status is not offline or pending. • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. • Make sure your system meets the requirements for your operating system. If you are printing a high- resolution image, you may need more than the minimum requirements. Print the image at a lower resolution or if necessary, increase your system's memory. • In Windows, make sure your product is selected as the default printer and the printer port setting matches the printer connection port. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows 10: Click and select Epson Software > Epson Printer Connection Checker. • Windows 8.x: Navigate to the Apps screen and select the Epson Printer Connection Checker icon. • Windows 7: Click and select All Programs > Epson Software > Epson Printer Connection Checker. • On a Mac, make sure the printer is added to the printer list and the printer is not paused. • Make sure your product is selected as the printer in your printing program. Parent topic: Solving Problems Printing from a Computer 315