Epson WorkForce Pro WF-4833 Users Guide - Page 329
Cannot Start Epson Scan 2, Scanners and Cameras
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• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. • If you are scanning with the ADF, make sure the ADF and document covers are closed. • Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning stops if the total data size reaches the limit. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • If your product is connected to a USB hub, connect it directly to your computer instead. • If you scan at a high resolution over a network, a communication error may occur. Lower the resolution. • If you are scanning with the ADF, check that the document cover and ADF cover are closed. • Make sure Epson Scan 2 is selected as your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. 329