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Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan

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Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • Check the connection setting and test the connection using Epson Scan Settings: Windows 10: Click and select All apps. Select EPSON, then select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. 345

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Status Button Information	19
Setting a Password and Locking the Control Panel	20
Entering Characters on the LCD Screen	22
Using Copy, Fax, and Scan Presets	22
Setting User Feature Restrictions (Access Control)	24
Changing LCD Screen Language	25
Adjusting Control Panel Sounds	26
Adjusting the Screen Brightness	27
Turning Off the Operation Time Out Setting	28
Product Parts Locations	29
Product Parts - Front	30
Product Parts - Inside	32
Product Parts - Back	33
Using Eco Mode and Other Power Saving Settings	34
Changing the Eco Mode Settings	34
Changing the Sleep Timer Settings	35
Changing the Power Off Timer Settings	36
Epson Connect Solutions for Smartphones, Tablets, and More	37
Using Epson Email Print	37
Using the Epson iPrint Mobile App	37
Using Epson Remote Print	38
Using Epson Scan to Cloud	38
Using AirPrint	39
Using Google Cloud Print	39
Setting Up Google Cloud Print on a Chromebook	40
Printing and Scanning with NFC from Your Android Device	41
Wi-Fi or Wired Networking	44
Wi-Fi Infrastructure Mode Setup	44
Selecting Wireless Network Settings From the Control Panel	45
Wi-Fi Direct Mode Setup	48
Enabling Wi-Fi Direct Mode	49
Changing the Wi-Fi Direct Password	50
Wi-Fi Protected Setup (WPS)	53
Using WPS to Connect to a Network	53
Printing a Network Status Sheet	54
Configuring Email Server Settings	55
Changing or Updating Network Connections	57
Accessing the Web Config Utility	57
Changing a USB Connection to a Wi-Fi Connection	57
Changing a Wi-Fi Connection to a Wired Network Connection	58
Connecting to a New Wi-Fi Router	58
Disabling Wi-Fi Features	59
Loading Paper	61
Loading Paper in the Cassette	61
Loading Paper and Envelopes in the Rear Paper Feed Slot	64
Loading Paper in the Front Paper Feed Slot	68
Paper Loading Capacity	70
Available Epson Papers	73
Paper or Media Type Settings - Printing Software	75
Selecting the Paper Settings for Each Source - Control Panel	75
Paper Type Settings - Control Panel	77
Selecting Default Paper Settings - Administrator	77
Selecting the Default Printer Settings - Control Panel	78
Paper Source Settings Options	79
Setting the Universal Print Settings	80
Universal Print Settings Options	81
Placing Originals on the Product	83
Placing Originals on the Scanner Glass	83
Placing Originals in the Automatic Document Feeder	85
Copying	89
Copying Documents or Photos	89
Copying Options	90
Printing from a Computer	93
Printing with Windows	93
Selecting Basic Print Settings - Windows	93
Paper Source Options - Windows	96
Print Quality Options - Windows	96
Multi-Page Printing Options - Windows	96
Selecting Double-sided Printing Settings - Windows	97
Double-sided Printing Options - Windows	99
Print Density Adjustments - Windows	100
Selecting Additional Layout and Print Options - Windows	101
Custom Color Correction Options - Windows	103
Image Options and Additional Settings - Windows	104
Header/Footer Settings - Windows	105
Selecting a Printing Preset - Windows	106
Selecting Extended Settings - Windows	107
Extended Settings - Windows	108
Printing Your Document or Photo - Windows	109
Locking Printer Settings - Windows	110
Locked Setting Options	112
Entering a User ID and Password for Printing	113
Selecting Default Print Settings - Windows	114
Changing the Language of the Printer Software Screens	115
Changing Automatic Update Options	116
Printing with OS X	117
Selecting Basic Print Settings - OS X	118
Paper Source Options - OS X	122
Print Quality Options - OS X	122
Print Options - OS X	122
Selecting Page Setup Settings - OS X	123
Selecting Print Layout Options - OS X	124
Selecting Double-sided Printing Settings - OS X	124
Double-sided Printing Options and Adjustments - OS X	126
Managing Color - OS X	126
Color Matching and Color Options - OS X	127
Selecting Printing Preferences - OS X	128
Printing Preferences - OS X	129
Printing Your Document or Photo - OS X	130
Checking Print Status - OS X	130
Printing with the Epson Universal Print Driver - Windows	131
Installing the Epson Universal Print Driver - Windows	132
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	135
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	136
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	139
Selecting Maintenance Options - Epson Universal Print Driver - Windows	141
Extended Settings - Epson Universal Print Driver - Windows	142
Selecting Default Print Settings - Epson Universal Print Driver - Windows	143
Locking Printer Settings - Epson Universal Print Driver - Windows	144
Epson Universal Print Driver Locked Setting Options	146
Adding Network Printers - Epson Universal Print Driver - Windows	147
Cancelling Printing Using a Product Button	150
Scanning	151
Starting a Scan	151
Starting a Scan Using the Product Control Panel	151
Scanning to Email	153
Scanning to a Network Folder or FTP Server	155
Control Panel Scanning Options	157
Creating Contacts for Scanning	159
Adding and Assigning Scan Jobs	161
Starting a Scan with Document Capture Pro or Document Capture	162
Starting a Scan Using the Epson Scan Icon	165
Starting a Scan from a Scanning Program	167
Starting a Scan from a Smart Device	169
Selecting Epson Scan Settings	169
Scan Modes	169
Selecting the Scan Mode	170
Scanning in Office Mode	170
Available Document Source Settings - Office Mode	173
Selecting a Scan Area - Office Mode	173
Available Image Adjustments - Office Mode	176
Scanning in Professional Mode	177
Available Document Source Settings - Professional Mode	180
Available Image Types - Professional Mode	180
Selecting a Scan Area - Professional Mode	181
Available Image Adjustments - Professional Mode	184
Selecting a Scan Size - Professional Mode	186
Image Preview Guidelines	189
Scan Resolution Guidelines	189
Selecting Scan File Settings	191
Available Scanned File Types and Optional Settings	193
Scanning with OS X Using Image Capture	194
Available Scan Settings - OS X Image Capture	196
Scanning Special Projects	197
Scanning to a SharePoint Server or Cloud Service	197
Scanning Multi-Page Originals as Separate Files	199
Entering a User ID and Password for Scanning - Windows	201
Faxing	202
Connecting a Telephone or Answering Machine	202
Setting Up Fax Features	208
Setting Up Basic Fax Features	208
Selecting Your Country or Region	208
Selecting the Date and Time	210
Using the Fax Setup Wizard	212
Selecting the Line Type	214
Setting the Number of Rings to Answer	216
Selecting Advanced Fax Settings	218
User Default Settings - Fax	220
Send Settings - Fax	221
Receive Settings - Fax	221
Output Settings - Fax	222
Basic Settings - Fax	224
Security Settings - Fax	225
Setting Up Fax Features Using the Fax Utility - Windows	226
Setting Up Fax Features Using the Fax Utility - OS X	227
Setting Up Contacts and Contact Groups	228
Setting Up Contacts Using the Product Control Panel	228
Creating a Contact	229
Editing or Deleting a Contact	231
Creating a Contact Group	233
Editing or Deleting a Contact Group	235
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	236
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	240
Sending Faxes	242
Sending Faxes from the Product Control Panel	242
Sending a Fax Using the Keypad, Contact List, or History	242
Fax Sending Options	244
Sending a Fax at a Specified Time	246
Sending a Fax on Demand	247
Sending a Stored Fax	248
Sending a Fax from a Connected Telephone	249
Sending Faxes Using the Fax Utility - Windows	250
Sending Faxes Using the Fax Utility - OS X	253
Receiving Faxes	256
Fax Reception	256
Receiving Faxes Automatically	257
Receiving Faxes Manually	257
Forwarding Received Faxes	258
Receiving a Fax by Polling	260
Viewing a Saved Fax	261
Checking Fax Status	261
Printing Fax Reports	262
Fax Report Options	263
Viewing or Printing from a USB Flash Drive or External Device	264
Connecting and Using a USB Flash Drive or External Device	264
USB Device Photo File Specifications	265
Disconnecting a USB Device	265
Viewing and Printing From the LCD Screen	266
Printing JPEG Photos	266
Printing TIFF and PDF Files	267
Photo Adjustment Options - Device Mode	268
Print Setting Options - Device Mode	269
Transferring Files on a USB Device	269
Setting Up File Sharing for File Transfers From Your Computer	270
Transferring Files from a USB Device to Your Computer	271
Replacing Ink Cartridges and Maintenance Boxes	272
Check Cartridge and Maintenance Box Status	272
Checking Cartridge and Maintenance Box Status on the LCD Screen	272
Checking Cartridge and Maintenance Box Status with Windows	273
Checking Cartridge and Maintenance Box Status with OS X	276
Purchase Epson Ink Cartridges and Maintenance Box	277
Ink Cartridge and Maintenance Box Part Numbers	277
Removing and Installing Ink Cartridges	278
Printing with Black Ink and Expended Color Cartridges	282
Printing with Expended Color Cartridges - Windows	282
Printing with Expended Color Cartridges - OS X	283
Conserving Low Black Ink with Windows	284
Replacing the Maintenance Box	285
Adjusting Print Quality	288
Print Head Maintenance	288
Print Head Nozzle Check	288
Checking the Nozzles Using the Product Control Panel	288
Checking the Nozzles Using a Computer Utility	291
Print Head Cleaning	292
Cleaning the Print Head Using the Product Control Panel	293
Cleaning the Print Head Using a Computer Utility	294
Print Head Alignment	296
Aligning the Print Head Using the Product Control Panel	296
Cleaning the Paper Guide	298
Cleaning and Transporting Your Product	300
Cleaning Your Product	300
Transporting Your Product	303
Solving Problems	306
Checking for Software Updates	306
Product Status Messages	307
Status Menu Error Codes	309
Running a Product Check	312
Resetting Control Panel Defaults	314
Solving Setup Problems	315
Product Does Not Turn On or Off	315
Noise After Ink Installation	315
Software Installation Problems	315
Solving Network Problems	316
Product Cannot Connect to a Wireless Router or Access Point	316
Network Software Cannot Find Product on a Network	317
Product Does Not Appear in OS X Printer Window	318
Cannot Print Over a Network	318
Cannot Scan Over a Network	320
Solving Copying Problems	321
Product Makes Noise, But Nothing Copies	321
Product Makes Noise When It Sits for a While	321
Originals Do Not Feed From the Automatic Document Feeder	321
Solving Paper Problems	321
Paper Feeding Problems	322
Paper Jam Problems in the Front Cover (A)	323
Paper Jam Problems in the Rear Paper Feed Slot (B1)	324
Paper Jam Problems in the Front Paper Feed Slot (B2)	324
Paper Jam Problems in the Cassette (C1)	326
Paper Jam Problems in the Rear Cover 1 (D1)	328
Document Jams in the Automatic Document Feeder (F)	330
Paper Ejection Problems	336
Solving Problems Printing from a Computer	336
Nothing Prints	336
Product Icon Does Not Appear in Windows Taskbar	337
Printing is Slow	338
Solving Page Layout and Content Problems	339
Inverted Image	339
Too Many Copies Print	339
Blank Pages Print	339
Incorrect Margins on Printout	340
Incorrect Characters Print	340
Incorrect Image Size or Position	340
Slanted Printout	341
Solving Print Quality Problems	341
White or Dark Lines in Printout	341
Blurry or Smeared Printout	342
Faint Printout or Printout Has Gaps	343
Grainy Printout	343
Incorrect Colors	344
Solving Scanning Problems	344
Scanning Software Does Not Operate Correctly	345
Cannot Start Epson Scan	345
Solving Scanned Image Quality Problems	346
Image Consists of a Few Dots Only	346
Line of Dots Appears in All Scanned Images	347
Straight Lines in an Image Appear Crooked	347
Image is Distorted or Blurry	347
Image Colors are Patchy at the Edges	347
Image is Too Dark	348
Back of Original Image Appears in Scanned Image	348
Ripple Patterns Appear in an Image	348
Scanned Image Colors Do Not Match Original Colors	348
Scan Area is Not Adjustable in Thumbnail Preview	349
Scanned Image Edges are Cropped	349
Solving Faxing Problems	349
Cannot Send or Receive Faxes	349
Cannot Receive Faxes with a Telephone Connected to Your Product	351
Fax Memory Full Error Appears	351
Sent Fax Quality is Poor	352
Sent Fax is Received in an Incorrect Size	352
Received Fax Quality is Poor	352
Received Fax is Not Printed	353
Solving USB Device Problems	353
Cannot View or Print from a USB Device	353
Cannot Save Files on a USB Device	353
Cannot Transfer Files To or From a USB Device	354
Uninstall Your Product Software	354
Uninstalling Product Software - Windows	354
Uninstalling Product Software - OS X	355
Where to Get Help	356
Technical Specifications	358
Windows System Requirements	358
OS X System Requirements	359
Scanning Specifications	359
Automatic Document Feeder (ADF) Specifications	360
Fax Specifications	360
Paper Specifications	361
Printable Area Specifications	362
Ink Cartridge Specifications	363
Dimension Specifications	364
Electrical Specifications	364
Environmental Specifications	365
Interface Specifications	365
External USB Device Specifications	365
Network Interface Specifications	366
Safety and Approvals Specifications	367
Notices	369
Important Safety Instructions	369
General Product Safety Instructions	369
Ink Cartridge Safety Instructions	371
Wireless Connection Safety Instructions	372
Telephone Equipment Safety Instructions	372
LCD Screen Safety Instructions	372
FCC Compliance Statement	373
Trademarks	375
Copyright Notice	376
A Note Concerning Responsible Use of Copyrighted Materials	376
Default Delay Times for Power Management for Epson Products	377

Match case Limit results 1 per page

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note:

With OS X, in addition to scanning with Image Capture, you can download and install Epson

Scan scanning software. Epson Scan provides additional image adjustment and photo correction

features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR

scanning software. To download Epson Scan, visit Epson's driver download site (

U.S. downloads

Canadian downloads

Parent topic:

Solving Scanning Problems

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.

• Make sure Epson Scan is selected in your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan.

• Check the connection setting and test the connection using Epson Scan Settings:

Windows 10:

Click

and select

All apps

. Select

EPSON

, then select

EPSON Scan Settings

. Make

sure the correct

Connection

setting is selected, then click the

Test

button.

Windows 8.x

: Navigate to the

Apps

screen and select

EPSON Scan Settings

. Make sure the correct

Connection

setting is selected, then click the

Test

button.

Windows (other versions)

: Click

Start

All Programs

Programs

EPSON

Scan

EPSON Scan Settings

. Make sure the correct

Connection

setting is selected, then click the

Test

button.

OS X

: Open the

Applications

folder, click

Epson Software

, and click

EPSON Scan Settings

. Make

sure the correct

Connection

setting is selected, then click the

Test

button.

345