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Epson XP-420 User Manual - Page 242

Solving Scanning Problems, Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan

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Related topics Replacing Ink Cartridges Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Related references Windows System Requirements OS X System Requirements Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. 242

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Adjusting Control Panel Position	15
Changing LCD Screen Language	15
Turning Off Control Panel Sounds	17
Product Parts Locations	18
Product Parts - Top	19
Product Parts - Inside	21
Product Parts - Back	22
The Power Off and Sleep Timers	22
Changing the Power Off and Sleep Timer Settings From the Control Panel	22
Changing the Power and Sleep Timer Settings - Windows	24
Changing the Power and Sleep Timer Settings - OS X	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Using Epson Email Print	27
Using the Epson iPrint Mobile App	27
Using Epson Remote Print	28
Using Epson Scan to Cloud	28
Using Google Cloud Print	29
Setting Up Google Cloud Print on a Chromebook	30
Using AirPrint	31
Wi-Fi Networking	33
Wi-Fi Infrastructure Mode Setup	33
Selecting Wireless Network Settings From the Control Panel	34
Wi-Fi Direct Mode Setup	36
Enabling Wi-Fi Direct Mode	37
Wi-Fi Protected Setup (WPS)	39
Using WPS to Connect to a Network	40
Printing a Network Status Sheet	40
Changing or Updating Network Connections	42
Accessing the Web Config Utility	42
Changing a USB Connection to a Wi-Fi Connection	43
Connecting to a New Wi-Fi Router	43
Disabling Wi-Fi Features	44
Loading Paper	45
Loading Paper	45
Loading Envelopes	48
Paper Loading Capacity	51
Available Epson Papers	52
Borderless Paper Type Compatibility	53
Paper or Media Type Settings - Control Panel	54
Paper or Media Type Settings - Product Software	55
Placing Originals on the Product	56
Placing Originals on the Scanner Glass	56
Copying	58
Copying Documents or Photos	58
Paper Size Settings - Copying	59
Copying Options	60
Copying and Restoring Photos	61
Printing from a Computer	64
Printing with Windows	64
Selecting Basic Print Settings - Windows	64
Selecting Double-sided Printing Settings - Windows Only	67
Double-sided Printing Options - Windows	68
Selecting Additional Layout and Print Options - Windows	69
Custom Color Correction Options - Windows	71
Image Options and Additional Settings - Windows	72
Header/Footer Settings - Windows	72
Selecting a Printing Preset - Windows	73
Selecting Extended Settings - Windows	75
Extended Settings - Windows	76
Printing Your Document or Photo - Windows	77
Checking Print Status - Windows	79
Selecting Default Print Settings - Windows	79
Changing the Language of the Printer Software Screens	80
Changing Automatic Update Options	81
Printing with OS X	82
Selecting Basic Print Settings - OS X	83
Print Quality Settings - OS X	87
Print Options - OS X	87
Selecting Page Setup Settings - OS X	88
Selecting Print Layout Options - OS X	89
Managing Color - OS X	89
Color Matching and Color Options - OS X	90
Selecting Printing Preferences - OS X	91
Printing Preferences - OS X	92
Printing Your Document or Photo - OS X	93
Checking Print Status - OS X	93
Cancelling Printing Using a Product Button	94
Scanning	95
Starting a Scan	95
Starting a Scan Using the Product Control Panel	95
Changing Default Scan Button Settings	97
Starting a Scan Using the Epson Scan Icon	98
Starting a Scan from a Scanning Program	100
Selecting Epson Scan Settings	102
Scan Modes	102
Selecting the Scan Mode	103
Scanning in Full Auto Mode	103
Available Image Adjustments - Full Auto Mode	106
Scanning in Home Mode	106
Selecting a Scan Area - Home Mode	109
Available Image Adjustments - Home Mode	112
Selecting a Scan Size - Home Mode	113
Scanning in Office Mode	116
Selecting a Scan Area - Office Mode	117
Available Image Adjustments - Office Mode	119
Scanning in Professional Mode	120
Available Image Types - Professional Mode	123
Selecting a Scan Area - Professional Mode	123
Available Image Adjustments - Professional Mode	125
Selecting a Scan Size - Professional Mode	127
Image Preview Guidelines	130
Scan Resolution Guidelines	130
Selecting Scan File Settings	132
Available Scanned File Types and Optional Settings	133
Scanning with OS X Using Image Capture	134
Available Scan Settings - OS X Image Capture	136
Scanning from Smart Devices	136
Scanning Special Projects	136
Scanning to Online Destinations Using Easy Photo Scan	137
Scanning Using Easy Photo Scan	137
Uploading Scanned Images to Facebook	139
Uploading Scanned Images to Picasa	141
Uploading Scanned Images to Evernote	143
Uploading Scanned Images to SugarSync	145
Uploading Scanned Images to a Web Folder	147
Uploading Scanned Images to Email	149
Saving Scanned Images to a Folder	150
Epson JPEG File Settings	151
Epson TIFF and Multi-TIFF File Settings	152
Scanning to a PDF File	153
Restoring Photo Colors as You Scan	156
Using Memory Cards With Your Product	158
Inserting a Memory Card	158
Memory Card Types	159
Memory Card File Specifications	159
Removing a Memory Card	160
Printing from a Memory Card	161
Viewing and Printing Photos	161
Viewing and Printing Individual Photos	161
Viewing and Printing Individual Photos Using the Slide Show	163
Cropping Photos Displayed on the LCD Screen	166
Print Setting Options - Photo Mode	166
Printing Photo Layouts From a Memory Card	167
Photo Layout Options	169
Scanning to a Memory Card	170
Transferring Photos on a Memory Card	170
Setting Up File Sharing for Photo Transfers From Your Computer	171
Transferring Photos from a Memory Card to Your Computer	171
Printing Personalized Projects	173
Printing Lined Paper and Graph Paper	173
Printing Personalized Note Paper	175
Printing Calendar Pages	177
Replacing Ink Cartridges	180
Check Cartridge Status	180
Checking Cartridge Status on the LCD Screen	180
Checking Cartridge Status with Windows	182
Checking Cartridge Status with OS X	185
Purchase Epson Ink Cartridges	186
Ink Cartridge Part Numbers	186
Removing and Installing Ink Cartridges	187
Replacing Ink Cartridges Using a Computer Utility	192
Printing with Black Ink and Expended Color Cartridges	193
Printing with Expended Color Cartridges - Windows	193
Printing with Expended Color Cartridges - OS X	194
Conserving Low Black Ink with Windows	195
Adjusting Print Quality	197
Print Head Maintenance	197
Print Head Nozzle Check	197
Checking the Nozzles Using the Product Control Panel	197
Checking the Nozzles Using a Computer Utility	200
Print Head Cleaning	201
Cleaning the Print Head Using the Product Control Panel	202
Cleaning the Print Head Using a Computer Utility	204
Print Head Alignment	207
Aligning the Print Head Using the Product Control Panel	207
Aligning the Print Head Using a Computer Utility	209
Cleaning the Paper Path	211
Cleaning and Transporting Your Product	212
Cleaning Your Product	212
Transporting Your Product	212
Solving Problems	215
Checking for Software Updates	215
Product Status Messages	216
Running a Product Check	217
Resetting Control Panel Defaults	219
Solving Setup Problems	220
Noise After Ink Installation	221
Software Installation Problems	221
Control Panel Setup Problems	222
USB Connection Problems	222
Solving Network Problems	222
Product Cannot Connect to a Wireless Router or Access Point	222
Network Software Cannot Find Product on a Network	223
Product Does Not Appear in OS X Printer Window	224
Cannot Print Over a Network	225
Cannot Scan Over a Network	225
Solving Copying Problems	226
Product Makes Noise, But Nothing Copies	227
Product Makes Noise When It Sits for a While	227
Solving Paper Problems	227
Paper Feeding Problems	227
Paper Jam Problems	228
Paper Ejection Problems	229
Solving Problems Printing from a Computer	230
Nothing Prints	230
Product Icon Does Not Appear in Windows Taskbar	231
Error After Cartridge Replacement	232
Printing is Slow	232
Solving Page Layout and Content Problems	233
Inverted Image	234
Too Many Copies Print	234
Blank Pages Print	234
Incorrect Margins on Printout	235
Border Appears on Borderless Prints	235
Incorrect Characters Print	236
Incorrect Image Size or Position	236
Slanted Printout	237
Solving Print Quality Problems	237
White or Dark Lines in Printout	238
Blurry or Smeared Printout	238
Faint Printout or Printout Has Gaps	239
Grainy Printout	240
Incorrect Colors	241
Solving Scanning Problems	242
Scanning Software Does Not Operate Correctly	242
Cannot Start Epson Scan	242
Solving Scanned Image Quality Problems	243
Image Consists of a Few Dots Only	244
Line of Dots Appears in All Scanned Images	244
Straight Lines in an Image Appear Crooked	245
Image is Distorted or Blurry	245
Image Colors are Patchy at the Edges	245
Image is Too Dark	245
Back of Original Image Appears in Scanned Image	246
Ripple Patterns Appear in an Image	246
Image is Scanned Upside-Down	246
Scanned Image Colors Do Not Match Original Colors	247
Scan Area is Not Adjustable in Thumbnail Preview	247
Scanned Image Edges are Cropped	247
Solving Memory Card Problems	248
Memory Card Does Not Fit Into a Slot	248
Cannot View or Print Photos from a Memory Card	248
Cannot Transfer Photos To or From a Memory Card	249
Uninstall Your Product Software	249
Uninstalling Product Software - Windows	250
Uninstalling Product Software - OS X	251
Where to Get Help	251
Technical Specifications	253
Windows System Requirements	253
OS X System Requirements	254
Scanning Specifications	254
Paper Specifications	255
Printable Area Specifications	256
Ink Cartridge Specifications	258
Memory Card Specifications	258
Dimension Specifications	259
Electrical Specifications	259
Environmental Specifications	260
Interface Specifications	260
Network Interface Specifications	260
Safety and Approvals Specifications	261
Notices	262
General Product Safety Instructions	262
Ink Cartridge Safety Instructions	264
LCD Screen Safety Instructions	265
Wireless Connection Safety Instructions	265
FCC Compliance Statement	265
Trademarks	268
Copyright Notice	268
libTIFF Software Acknowledgment	269
A Note Concerning Responsible Use of Copyrighted Materials	269
Default Delay Times for Power Management for Epson Products	270

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