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Epson XP-820 User Manual - Page 343

Solving Problems Printing from a Computer, Nothing Prints

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Related references Paper or Media Type Settings Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer or Rear Cover Paper Jams in the Automatic Document Feeder Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on. • Make sure any interface cables are connected securely at both ends. • If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. • In Windows, make sure your product is selected as the default printer. • In Windows, clear any stalled print jobs from the Windows Spooler: • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select See what's printing, and select your product name again if necessary. Right-click the stalled print job, click Cancel, and click Yes. 343

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	16
Using the LCD Screen	17
Adjusting Control Panel Position	18
Changing LCD Screen Language	18
Turning Off Control Panel Sounds	19
Turning Off Auto Selection Mode	20
Turning On Quiet Mode	21
Product Parts Locations	22
Product Parts - Front	23
Product Parts - Top	24
Product Parts - Inside	26
Product Parts - Back	27
The Sleep Timer	28
Changing the Sleep Timer Setting From the Control Panel	28
Changing the Sleep Timer Setting - Windows	29
Changing the Sleep Timer Setting - Mac OS X	30
Epson Connect Solutions for Smartphones, Tablets, and More	31
Using Epson Email Print	32
Using the Epson iPrint Mobile App	32
Using Epson Remote Print	33
Using Epson Scan to Cloud	33
Using AirPrint	34
Using Google Cloud Print	34
Setting Up Google Cloud Print on a Chromebook	35
Wi-Fi or Wired Networking	37
Wi-Fi Infrastructure Mode Setup	37
Selecting Wireless Network Settings From the Control Panel	38
Wi-Fi Direct Mode Setup	41
Enabling Wi-Fi Direct Mode	42
Wi-Fi Protected Setup (WPS)	45
Using WPS to Connect to a Network	45
Wired Network Setup	47
Printing a Network Status Sheet	48
Changing or Updating Network Connections	48
Accessing the Web Config Utility	48
Changing a USB Connection to a Wi-Fi Connection	49
Changing a Wi-Fi Connection to a Wired Network Connection	49
Connecting to a New Wi-Fi Router	50
Disabling Wi-Fi Features	50
Loading Paper	52
Loading Paper in Cassette 2 (Lower Cassette)	52
Loading Paper in Cassette 1 (Upper Cassette)	56
Loading Paper in the Rear Paper Feed Slot	60
Loading Envelopes	64
Selecting the Paper Settings for Each Source - Control Panel	67
Printing on Thick Paper	69
Turning Off the Paper Setting Alert	69
Paper Loading Capacity	70
Available Epson Papers	71
Borderless Paper Type Compatibility	73
Paper or Media Type Settings	74
Placing Originals on the Product	76
Placing Originals on the Scanner Glass	76
Placing Originals in the Automatic Document Feeder	77
Turning Off the Document Alert	80
Copying	81
Copying Documents or Photos	81
Paper Type Settings - Copying	82
Paper Size Settings - Copying	83
Copying Options	83
Copying and Restoring Photos	86
Printing from a Computer	88
Printing with Windows	88
Selecting Basic Print Settings - Windows	88
Paper Source Options - Windows	91
Print Quality Options - Windows	91
Multi-Page Printing Options - Windows	92
Selecting Double-sided Printing Settings - Windows	92
Double-sided Printing Options - Windows	94
Print Density Adjustments - Windows	95
Selecting Additional Layout and Print Options - Windows	96
Custom Color Correction Options - Windows	98
Image Options and Additional Settings - Windows	99
Header/Footer Settings - Windows	99
Selecting a Printing Preset - Windows	100
Selecting Extended Settings - Windows	101
Extended Settings - Windows	103
Printing Your Document or Photo - Windows	104
Checking Print Status - Windows	106
Selecting Default Print Settings - Windows	106
Changing the Language of the Printer Software Screens	107
Changing Automatic Update Options	108
Printing with OS X	109
Selecting Basic Print Settings - OS X	110
Paper Source Options - Mac OS X	114
Print Quality Settings - OS X	114
Print Options - OS X	114
Selecting Page Setup Settings - OS X	115
Selecting Print Layout Options - OS X	116
Selecting Double-sided Printing Settings - Mac OS X	117
Double-sided Printing Options and Adjustments - Mac OS X	118
Managing Color - OS X	119
Color Matching and Color Options - OS X	120
Selecting Printing Preferences - OS X	121
Printing Preferences - OS X	122
Printing Your Document or Photo - OS X	123
Checking Print Status - OS X	124
Cancelling Printing Using a Product Button	125
Scanning	126
Starting a Scan	126
Starting a Scan Using the Product Control Panel	126
Scan to Memory Card Options	128
Changing Default Scan Button Settings	129
Starting a Scan Using the Epson Scan Icon	130
Starting a Scan from a Scanning Program	132
Selecting Epson Scan Settings	134
Scan Modes	134
Selecting the Scan Mode	135
Scanning in Office Mode	135
Available Document Source Settings - Office Mode	138
Selecting a Scan Area - Office Mode	138
Available Image Adjustments - Office Mode	140
Scanning in Home Mode	141
Selecting a Scan Area - Home Mode	144
Available Image Adjustments - Home Mode	147
Selecting a Scan Size - Home Mode	148
Scanning in Professional Mode	150
Available Document Source Settings - Professional Mode	154
Available Image Types - Professional Mode	154
Selecting a Scan Area - Professional Mode	155
Available Image Adjustments - Professional Mode	158
Selecting a Scan Size - Professional Mode	160
Image Preview Guidelines	163
Scan Resolution Guidelines	163
Selecting Scan File Settings	165
Available Scanned File Types and Optional Settings	166
Scanning with OS X Using Image Capture	167
Available Scan Settings - OS X Image Capture	169
Scanning Special Projects	169
Scanning to Online Destinations Using Easy Photo Scan	170
Scanning Using Easy Photo Scan	170
Uploading Scanned Images to Facebook	172
Uploading Scanned Images to Picasa	174
Uploading Scanned Images to Evernote	176
Uploading Scanned Images to SugarSync	178
Uploading Scanned Images to a Web Folder	180
Uploading Scanned Images to Email	182
Saving Scanned Images to a Folder	183
Epson JPEG File Settings	184
Epson TIFF and Multi-TIFF File Settings	185
Scanning to a PDF File	186
Restoring Photo Colors as You Scan	189
Faxing	190
Connecting a Telephone or Answering Machine	190
Setting Up Fax Features	193
Setting Up Fax Features Using the Product Control Panel	194
Selecting Your Country or Region	194
Selecting the Date and Time	196
Entering Fax Header Information	197
Entering Numbers and Characters for Faxing	200
Selecting Fax Send and Receive Settings	201
Selecting Fax Communication Settings	201
Printing Fax Reports	202
Restoring Default Fax Settings	204
Fax Send Options	204
Fax Receive Options	205
Fax Print Options	206
Fax Report Options	207
Fax Communications Options	207
Fax Security Options	208
Restore Default Settings Options	209
Setting Up Fax Features Using the Fax Utility - Windows	209
Setting Up Fax Features Using the Fax Utility - OS X	211
Setting Up Speed Dial and Group Dial Lists	212
Setting Up Speed/Group Dial Lists Using the Product Control Panel	213
Creating Speed Dial List Entries	213
Printing Your Speed Dial List	215
Creating Group Dial List Entries	216
Printing Your Group Dial List	218
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	219
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	222
Sending Faxes	223
Sending Faxes from the Product Control Panel	224
Manually Dialing or Redialing Fax Numbers	224
Selecting Fax Numbers from Speed or Group Dial Lists	225
Dialing Fax Numbers from a Connected Telephone	227
Broadcasting a Fax	228
Sending a Fax at a Specified Time	229
Fax Sending Options	231
Sending Faxes Using the Fax Utility - Windows	231
Sending Faxes Using the Fax Utility - OS X	234
Receiving Faxes	237
Fax Reception	237
Receiving Faxes Automatically (Auto Answer)	238
Receiving Faxes Manually	239
Viewing Faxes on the LCD Screen	239
Using Memory Cards With Your Product	240
Inserting a Memory Card	240
Memory Card Types	241
Memory Card File Specifications	241
Removing a Memory Card	242
Printing from a Memory Card	242
Viewing and Printing Photos	243
Viewing and Printing Photos From the LCD Screen	243
Cropping Photos Displayed on the LCD Screen	244
Photo Adjustment Options - Memory Card	245
Print Setting Options - Memory Card	246
Paper Type Settings - Memory Card	247
Printing Photo Layouts from a Memory Card	248
Photo Layout Options	250
Printing Photo Greeting Cards	250
Creating and Printing a Greeting Card Template	250
Printing a Greeting Card from a Template	251
Transferring Photos on a Memory Card	253
Setting Up File Sharing for Photo Transfers From Your Computer	253
Transferring Photos from a Memory Card to Your Computer	253
Using an External Device with Your Product	255
Printing from a Camera	255
Selecting Print and Photo Adjustment Settings	255
Print Settings - Camera	257
Photo Adjustments - Camera	259
Connecting and Printing from a Camera	260
Printing from a Camera Wirelessly	261
Viewing or Printing from a USB Flash Drive or External Device	262
USB Device File Specifications	262
Connecting and Using a USB Flash Drive or External Device	262
Selecting Home Network Print Settings	263
Printing Personalized Projects	264
Printing Coloring Book Pages	264
Printing Personalized Note Paper	266
Printing Lined Paper, Graph Paper, and Music Sheets	268
Printing Calendar Pages	270
Printing on CDs/DVDs	272
CD/DVD Printing Features	272
Loading a CD/DVD	272
Removing a Printed CD/DVD	275
Placing a CD/DVD on the Scanner Glass	277
Copying onto a CD/DVD	277
Printing Photos from a Memory Card Onto a CD/DVD	279
Printing a Jewel Case Insert from a Memory Card	281
Printing on CDs/DVDs from a Computer	282
Starting Epson Print CD - Windows	282
Printing Your CD/DVD Design - Windows	283
Starting Epson Print CD - OS X	284
Printing Your CD/DVD Design - OS X	285
Replacing Ink Cartridges	287
Check Cartridge Status	287
Checking Cartridge Status on the LCD Screen	287
Checking Cartridge Status with Windows	288
Checking Cartridge Status with OS X	291
Purchase Epson Ink Cartridges	292
Ink Cartridge Part Numbers	292
Removing and Installing Ink Cartridges	293
Printing With Black Ink and Expended Color Cartridges	298
Printing With Expended Color Cartridges - Windows	298
Printing With Expended Color Cartridges - OS X	299
Conserving Low Black Ink with Windows	301
Adjusting Print Quality	302
Print Head Maintenance	302
Print Head Nozzle Check	302
Checking the Nozzles Using the Product Control Panel	302
Checking the Nozzles Using a Computer Utility	304
Print Head Cleaning	306
Cleaning the Print Head Using the Product Control Panel	307
Cleaning the Print Head Using a Computer Utility	308
Print Head Alignment	310
Aligning the Print Head Using the Product Control Panel	311
Aligning the Print Head Using a Computer Utility	312
Cleaning the Paper Path	314
Cleaning and Transporting Your Product	315
Cleaning Your Product	315
Transporting Your Product	319
Solving Problems	321
Checking for Software Updates	321
Product Status Messages	322
Running a Product Check	323
Resetting Control Panel Defaults	325
Solving Setup Problems	326
Noise After Ink Installation	326
Software Installation Problems	327
Control Panel Setup Problems	327
Solving Network Problems	327
Product Cannot Connect to a Wireless Router or Access Point	328
Network Software Cannot Find Product on a Network	329
Product Does Not Appear in OS X Printer Window	330
Cannot Print Over a Network	330
Cannot Scan Over a Network	331
Solving Copying Problems	332
Product Makes Noise, But Nothing Copies	332
Product Makes Noise When It Sits for a While	333
Originals Do Not Feed From the Automatic Document Feeder	333
Solving Paper Problems	333
Paper Feeding Problems	334
Paper Jam Problems Inside the Product	334
Paper Jam Problems in the Paper Cassette	336
Paper Jam Problems in the Auto Duplexer or Rear Cover	337
Paper Jams in the Automatic Document Feeder	339
Paper Ejection Problems	342
Solving Problems Printing from a Computer	343
Nothing Prints	343
Product Icon Does Not Appear in Windows Taskbar	344
Error After Cartridge Replacement	345
Printing is Slow	345
Solving Page Layout and Content Problems	346
Inverted Image	347
Too Many Copies Print	347
Blank Pages Print	347
Incorrect Margins on Printout	348
Border Appears on Borderless Prints	348
Incorrect Characters Print	349
Incorrect Image Size or Position	349
Slanted Printout	350
Solving Print Quality Problems	350
White or Dark Lines in Printout	351
Blurry or Smeared Printout	351
Faint Printout or Printout Has Gaps	353
Grainy Printout	353
Incorrect Colors	354
Solving Scanning Problems	355
Scanning Software Does Not Operate Correctly	355
Cannot Start Epson Scan	356
Solving Scanned Image Quality Problems	357
Image Consists of a Few Dots Only	357
Line of Dots Appears in All Scanned Images	358
Straight Lines in an Image Appear Crooked	358
Image is Distorted or Blurry	358
Image Colors are Patchy at the Edges	359
Image is Too Dark	359
Back of Original Image Appears in Scanned Image	359
Ripple Patterns Appear in an Image	359
Scanned Image Colors Do Not Match Original Colors	360
Scan Area is Not Adjustable in Thumbnail Preview	360
Scanned Image Edges are Cropped	361
Solving Memory Card Problems	361
Memory Card Does Not Fit Into a Slot	361
Cannot View or Print Photos from a Memory Card or Device	361
Cannot Access Memory Card From a Networked Mac	362
Cannot Transfer Photos To or From a Memory Card or Device	362
Solving Faxing Problems	362
Cannot Send or Receive Faxes	363
Cannot Receive Faxes with a Telephone Connected to Your Product	364
When to Uninstall Your Product Software	364
Uninstalling Product Software - Windows	365
Uninstalling Product Software - OS X	366
Where to Get Help	366
Technical Specifications	368
Windows System Requirements	368
OS X System Requirements	369
Scanning Specifications	369
Automatic Document Feeder (ADF) Specifications	370
Fax Specifications	370
Paper Specifications	371
Printable Area Specifications	372
Ink Cartridge Specifications	373
Memory Card Specifications	374
External USB Device Specifications	375
Dimension Specifications	375
Electrical Specifications	376
Environmental Specifications	376
Interface Specifications	376
Network Interface Specifications	377
Safety and Approvals Specifications	378
Notices	379
General Product Safety Instructions	379
Ink Cartridge Safety Instructions	381
LCD Screen Safety Instructions	381
Telephone Equipment Safety Instructions	382
Wireless Connection Safety Instructions	382
FCC Compliance Statement	382
Software Notice	385
Trademarks	385
Copyright Notice	386
libTIFF Software Acknowledgment	387
A Note Concerning Responsible Use of Copyrighted Materials	387
Default Delay Times for Power Management for Epson Products	387