Foscam FI9828P USER MANUAL - Page 87

Subnet doesn't match, 1.6 No Pictures Problems

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www.foscam.us (1) Please add the camera as a trusted site to resolve this issue. The steps are IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd (2) Open IE browser, then right click, select "Run as administrator" 6.1.5 Subnet doesn't match Check whether your ipcamera in the same subnet of your computer. The step is Control Panel  Network ConnectionsDbclick Local Area Connections  Choose GeneralProperties. Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise you can't access camera. 6.1.6 No Pictures Problems The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn't installed correctly you will see no video image. You can resolve this problem by this way: Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE browser  Tool  Internet Proper  Security  Custom Level  ActiveX control and Plug-ins. Three options of front should be set to be "Enable", The ActiveX programs read by the computer will be stored. As follows: Enable: Download unsigned ActiveX controls Enable: Initialize and script ActiveX controls not marked as safe Enable: Run ActiveX controls and plug-ins Figure 6.10 If you allow the ActiveX running, but still could not see living video. Please change another port number to try. Don't use port 8000. Foscam Digital Technologies Telephone: 1-800-930-0949 65 65

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65
Foscam Digital Technologies
Telephone: 1-800-930-0949
65
www
www
.foscam.
.foscam.
us
us
(1) Please add the camera as a trusted site to resolve this issue. The steps are
IE browser
Tool
Internet Properties
Security
Trusted sites
Sites
Add
(2) Open IE browser, then right click, select “Run as administrator”
6.1.5 Subnet doesn’t match
Check whether your ipcamera in the same subnet of your computer. The step is
Control Panel
Network
Connections
Dbclick
Local Area Connections
Choose
General
Properties
.
Check subnet mask, IP
address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise
you can't access camera.
6.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you
will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browser
Tool
Internet Proper
Security
Custom Level
ActiveX control and Plug-ins. Three options of
front should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins
Figure 6.10
If you allow the ActiveX running, but still could not see living video. Please change another port number to try.
Don’t use port 8000.