Frigidaire FRSS2323AD Complete Owners Guide - Page 29

29 TROUBLESHOOTING Let us help you troubleshoot your concern! This section will help you with common issues. If you need us, visit our website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do need service, we can get that started for you! 1-800-374-4432 (United States) Frigidaire.com 1-800-265-8352 (Canada) Frigidaire.ca CONCERN CAUSE AUTOMATIC ICE MAKER Ice maker is not making any ice. • Ice maker is not on. • Saddle valve on cold water pipe is clogged or restricted by foreign material. Ice maker is not making enough ice. • Check to see if water dispenser is dispensing slower than normal. • Freezer control is set too warm. Ice maker will not stop making ice. • Ice maker arm is being held down by some item in the freezer. Ice cubes are freezing together. • Ice cubes are not being used frequently enough. • Ice cubes are hollow (partially frozen cubes with water inside). • Freezer control is set too warm. DISPENSER (Ice & Water) Dispenser will not dispense ice. • There is no ice in the bin to be dispensed. • The refrigerator doors are not completely closed. • Dispenser paddle has been pressed too long and the dispenser motor has overheated. • Not dispensing ice regularly may melt and refreeze ice causing ice clumping. Dispensing clumps could damage the ice bucket. SOLUTION • Ensure the ice maker is on (green light). • The ice and water filter cartridge may be clogged. Replace filter cartridge. • Turn off household water line valve. Remove valve. Ensure that valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary. • If it is, replace the ice and water filter cartridge. • Set freezer control to colder setting to improve performance of the ice maker. Allow 24 hours for temperature to stabilize. • Move item and release arm. Remove any ice cubes that are frozen together over the arm. • Remove ice container and discard ice from container. Ice maker will produce fresh supply. • The ice and water filter cartridge may be clogged. Replace filter cartridge. • Set freezer control to colder setting. Allow 24 hours for temperature to stabilize. • See the "Ice maker is not making any ice" section above. • Be sure to close the refrigerator completely. • The motor overload protector will reset in about 3 minutes and then ice can be dispensed. • Empty the ice bucket monthly or regularly dispense ice. For longer periods of time (vacation or vacant homes) see Ice Maker/Dispenser Tips in the AUTOMATIC ICE AND WATER DISPENSER section to turn off the ice maker.