Fujitsu Fi-5110EOX2 Getting Started - Page 17

Symptom Vertical lines appear in the scanned image. The generated image shifts or is distorted. The image scanned is too light or too dark. Lines on the document are blurred. (Example: Ruled lines on a table cannot be seen.) Scanning speed is very slow. Multi-feeds (*4) occur frequently. Paper is not fed (stops midway). The scanner is not recognized even if ScanSnap Manager is installed. The file size of a scanned black & white image is the same as for a color document. Check This Item Is the inside of the ADF dirty? Is the document loaded correctly? Remedy Clean the inside of the ADF following the instructions in "5. Daily Care". Load the document correctly. Is the "Brightness (Black and White scanning only)" setting on [Option...] of the [Scanning] tab set to extremely Light or Dark? Are you scanning in color mode, documents including handwritten or typed text, tables or frames with ruled lines? Does your PC satisfy the recommended system requirements? Is the USB 1.1 connected? Note: When using an USB1.1 interface, the data transfer rate may be slower due to large data sizes. Is the Pad ASSY dirty? Is the Pad ASSY worn out? Is the document stack thicker than 5 mm? Is the Pick roller dirty? Is the Pick roller worn out? Are there any debris on the document feeding path? Do the loaded documents satisfy the conditions described in section 3.2 on the Operator's Guide? If not, they might not pass smoothly through the ADF. Did you connect the scanner to your PC before installing ScanSnap Manager? Is the scanner registered as "Other device" in the "Device Manager"? Is the B&W document scanned in the color mode? Adjust "Brightness" at [Scanning] [Option...] in the "Scan and Save Settings" window. The color mode is used for capturing colored images like photos in high quality. For other documents including textual content, select the check box for [Setting for text only document] at [Scanning] - [Option] in the "Scan and Save Settings" window. Check the system requirements in section 2.1, "Before Installing", of the Operator's Manual. Scanning speed will be slower whenever the CPU and memory requirements are not met. If this is the case, at [Scanning] - [Option...] in the "Scan and Save Settings" window, clear the check boxes of the following to increase the scanning speed. - Allow automatic image deskew - Allow automatic image rotation If your PC has an USB 2.0 port, connect the scanner to this port. (If using a USB hub, it must also support USB 2.0 interfaces.) (*3) Clean the Pad ASSY following the instructions in "5.3. Cleaning Inside of the scanner". Replace the Pad ASSY following the instructions in "6.2. Replacing the Pad ASSY". Reduce the number of sheets of the document stack to 5 mm thickness or less. Clean the Pick roller following the instructions in "5.3. Cleaning Inside of the scanner". Clean the Pick roller following the instructions in "6.3. Replacing the Pick Roller". Remove any debris from the document feeding path. Try the following: ・Slightly push through with your finger the first sheet of the documents at the start of scanning. ・Change the insertion direction of the document. On the [Start] menu, select [Control panel] [System] - [Hardware] - [Device Manager]. Delete the device name (such as USB device, differs with the OS) under "Other Device" selection in the [Device Manager] and restart your PC. Select "B&W" at [Color mode:] on the [Scanning] tab in the "Scan and Save Settings" window. ScanSnap fi-5110EOX2 Getting Started | 13