Fujitsu S500M Getting Started Guide - Page 11

4. Troubleshooting This chapter describes common problems during the use of ScanSnap and how to solve them. 4.1. Troubleshooting Checklist Before you ask for repair service, check again using the table below. If you cannot solve the problem by doing the following, contact the store where you purchased the scanner, or contact an authorized FUJITSU scanner service provider. Symptom The scanner cannot be turned on. Check This Item Are the AC/USB cable and AC adapter connected correctly? Is the Paper chute closed? (The scanner's power supply is controlled by closing/opening the Paper chute cover.) Is Mac OS running? (The scanner's power supply is controlled by turning on/off the computer.) Did you push the [POWER] button to turn off the scanner? (The scanner can be turned off by pressing the [POWER] button when the paper chute is open.) Resolution Correctly connect the AC/USB cable and AC adapter. Disconnect the AC adaptor/cable and reconnect them again.(Note: Please wait at least 5 seconds before reconnecting the AC cable) Open the Paper chute. Please wait until Mac OS has started up completely. The LED may turn off while Mac OS is starting up or the scanner is in low power mode. Press the [POWER] button on the scanner. Scanning does not start. Vertical lines appear in the scanned image. The scanned image of the document shifts or is distorted. The image scanned is too light or too dark. Is the USB cable properly connected? Does the LED light blink repeatedly? Is ScanSnap Manager started? (If ScanSnap Manager is started successfully, the "ScanSnap Manager" icon and a triangle underneath appear on the Dock menu.) Is ScanSnap Manager running normally? (If ScanSnap Manager is not running normally, the "ScanSnap Manager" icon on the Dock menu is inactive .) Is the "Scan and Save Settings" window still displayed? Is the inside of the ADF dirty? Is the document loaded correctly? Correctly connect the USB cable. (When a hub is used, the hub should be powered.) Disconnect the AC adaptor/cable and reconnect them again. If the "ScanSnap Manager" icon is not displayed, with Finder, start ScanSnap Manager from the location where "ScanSnap" is installed (to start it, select "Applications" - "ScanSnap" - "ScanSnap Manager"). Perform the following procedure: 1. Disconnect and reconnect the AC cable and AC adapter. If this does not improve the situation, perform step 2. 2. If a USB hub is being used, connect the scanner directly to your personal computer. If this does not improve the situation, perform step 3. 3. Restart your personal computer. 4. If none of the above troubleshootings solves the problem, uninstall and re-install ScanSnap Manager. Close the "Scan and Save Settings" window, and scan the document. Clean the inside of the ADF following the instructions in "5. Daily Care." Load the document correctly. Is the "Brightness (Black and White scanning only) setting on [Option...] of the [Scanning] tab set to extremely Light or Dark? Adjust "Brightness" at [Scanning] [Option...] in the "Scan and Save Settings" window. ScanSnap S500M for Macintosh Getting Started | 9