Fujitsu S500M Getting Started Guide - Page 12

Symptom Lines on the document are blurred. (Example: Ruled lines on a table cannot be seen.) Scanning speed is very slow. A multi-feed frequently occurs. "Multi-feed" means that two or more sheets of paper are fed simultaneously into the scanner. Paper is not fed (stops midway). The scanner is not recognized, though ScanSnap Manager is installed. The file size of the created black-and-white image is large. The backside of the document appears in the scanned image when scanning a double-sided document (print through of the backside image). Scanned images are not displayed on the screen (when "Allow automatic blank page removal" is enabled). Scanned images are skewed (when "Allow automatic image deskew" is enabled). Check This Item Are you scanning in color mode, documents including handwritten or typed text, tables or frames with ruled lines? Does your personal computer satisfy the recommended system requirements? Is the scanner connected to a USB 1.1 port? Note: When using an USB1.1 interface, the data transfer speed may be slower due to large data size. Is the Pad ASSY dirty? Is the Pad ASSY worn out? Is the document stack thicker than 0.2" (5 mm)? Is the Pick roller dirty? Is the Pick roller worn out? Is there any foreign material on the document-feeding path? Did you connect the scanner to your personal computer before installing ScanSnap Manager? Have the "ScanSnap Manager" started? Is the black-and-white document scanned in the "Color" mode? Is the "Setting for text only document." checkbox unmarked in the [Option...] window, which you can open by clicking the [Option...] button on the [Scanning] tab of the "Scan and Save Settings" window? When "Allow automatic blank page removal" is enabled, documents containing only a few characters are recognized as blank pages and removed from the scanned image data accidentally. Are the documents fed into the ADF skewed more than +/-5 degrees? Resolution The color mode is used for capturing colored images like photos in high quality. For other documents including textual content, select the check box for [Setting for text only document] at [Scanning] - [Option...] in the "Scan and Save Settings" window. If it does not improve even after you have tried this method, change "Image quality" setting. Check the system requirements in section 2.1, "Before Installing", of the Operator's Manual. Scanning speed will be slower whenever the CPU and memory requirements are not met. If this is the case, at [Scanning] - [Option...] in the "Scan and Save Settings" window, clear the check boxes of the following to increase the scanning speed. - Correct skewed character strings automatically - Allow automatic image rotation If your PC has a USB 2.0 port, connect the scanner to this port. (If a USB hub is used, it must also support USB 2.0 interfaces and all devices connected to it must be 2.0 compliant.) (*1) Clean the Pad ASSY following the instructions in "5.3. Cleaning Inside of the scanner." Replace the Pad ASSY following the instructions in "6.2. Replacing the Pad ASSY." Reduce the number of sheets so that the document stack to 0.2" (5 mm) thickness or less. Clean the Pick roller following the instructions in "5.3. Cleaning Inside of the scanner." Clean the Pick roller following the instructions in "6.3. Replacing the Pick Roller." Remove any foreign material from the document-feeding path. If you have accidentally deleted the "ScanSnap Manager" Login Item from "System Preferences," select "System Preferences" "Login Item"- "Add" - "SSManager, app," and then register it again. With Finder, select "Applications" "ScanSnap" - "ScanSnap Manager." Select "B&W" or "Auto Color Detection" from the [Color mode] drop-down list on the [Scanning] tab of the "Scan and Save Settings" window, and scan the document. Mark the "Setting for text only document" checkbox. Unmark "Allow automatic blank page removal" checkbox. The "Allow automatic image deskew" function can correct skewed images up to +/-5 degrees. Load the document onto the scanner so that the skew angle is less than +/-5 degrees. *1) In order to confirm the scanner is connected to which type, USB1.1 or USB2.0, see [USB type] in the [Scanner and driver information] window. To open this window, click and hold down the mouse button on the ScanSnap icon, select [Help] - [About ScanSnap Manager], and then click the [Detail] button on the [Version Information] window. * Further information will be available at the FAQ corner of our website. Visit our website at: http://scansnap.fujitsu.com 10 |