Gateway M305 Gateway M305 Notebook User's Guide - Page 266
Troubleshooting, CD or DVD drives, Your notebook does not recognize a disc
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Chapter 16: Troubleshooting Troubleshooting CD or DVD drives Your notebook does not recognize a disc ■ The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. ■ Make sure that the disc label is facing up, then try again. ■ If you are trying to play a DVD, make sure that you have a DVD drive. See "Identifying drive types" on page 85 for more information. ■ Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 258. An audio CD does not produce sound ■ Make sure that the CD label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Make sure that the volume control on your notebook is turned up. For more information, see "System key combinations" on page 26. ■ Make sure that the Windows volume control is turned up. For more information, see "Adjusting the volume" on page 76. ■ Make sure that Mute controls are turned off. For more information about the mute setting, see "System key combinations" on page 26 or "Adjusting the volume" on page 76. ■ Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see "Left side" on page 3. ■ If you are using powered speakers, make sure that they are plugged in and turned on. 256 www.gateway.com