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Gateway M305 Gateway M305 Notebook User's Guide - Page 278

To access the gateway.your.way dial-up server, To run modem diagnostics in Windows XP - mouse driver

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Chapter 16: Troubleshooting To access the gateway.your.way dial-up server: 1 Insert the red Drivers and Applications CD into the CD or DVD drive. 2 Click Help, then click Support Web Site. 3 To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your notebook ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. See "Back" on page 6 to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your notebook. ■ Run Windows modem diagnostics. To run modem diagnostics in Windows XP: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 268 www.gateway.com

Section	Page
Contents	3
Checking Out Your GatewayM305	11
Front	12
Left side	13
Right side	15
Back	16
Bottom	17
Keyboard area	18
Identifying your model	20
Gateway model number	20
Gateway serial number	21
Internal wireless label	21
Microsoft Certificate of Authenticity	21
Finding your specifications	22
Accessories	23
Getting Started	25
Connecting the ACadapter	26
Protecting from power source problems	28
Starting your notebook	29
Waking up your notebook	30
Turning off your notebook	30
Restarting (rebooting) your notebook	31
Status indicators	32
Using the keyboard	34
Key types	35
System key combinations	36
Multi-function buttons	38
Using the EZPad touchpad	39
Using the touchpad	40
Connecting the modem	42
Connecting to a wired Ethernet network	43
Broadband Internet connections	44
Installing a printer, scanner, or other peripheral device	44
Getting Help	45
Help and Support	46
Searching for a topic	46
Do More With Gateway	47
Online help	48
Gateway Web site	49
Using eSupport	50
Support Home	50
Downloads	50
Contact Us	50
Account Info	51
PC Tools	51
Windows Basics	53
About the Windows environment	54
Using the desktop	55
Using the Start menu	55
Adding icons to the desktop	56
Identifying window items	57
Working with files and folders	59
Viewing drives	59
Creating folders	60
Copying and moving files and folders	61
Deleting files and folders	63
Browsing for files and folders	64
Searching for files	66
Using the Windows Search utility	67
Using advanced search options	68
Working with documents	69
Creating a new document	69
Saving a document	70
Opening a document	71
Printing a document	72
Shortcuts	73
Using the Internet	75
Learning about the Internet	76
Setting up an Internet account	77
Accessing your Internet account	78
Using the WorldWideWeb	79
Connecting to a Website	80
Downloading files	81
Using e-mail	82
Sending e-mail	82
Checking your e-mail	83
Using Multimedia	85
Adjusting the volume	86
Adjusting the volume in WindowsXP	86
Adjusting the volume in Windows2000	89
Recording and playing audio	91
Playing audio and video files with the WindowsMediaPlayer	93
Using the CD or DVD drive	95
Identifying drive types	95
Inserting a CD or DVD	96
Listening to CDs	97
Listening to CDs in WindowsXP	97
Listening to CDs in Windows2000	99
Using MUSICMATCH	100
Playing CDs	100
Creating MP3 music files	102
Editing track information	103
Building a music library	105
Changing the music library display settings	106
Listening to Internet radio	107
Using advanced features	107
Playing a DVD	108
Creating CDs using Roxio Easy CD Creator	110
Creating data CDs	110
Creating music CDs	115
Copying CDs	120
Creating CDs using Nero Express	123
Creating a data CD	124
Copying a CD	128
Copying music tracks	131
Creating a music CD	134
Advanced features	138
Using the optional diskette drive	139
Using the optional memory card reader	140
Memory card types	141
Using a memory card	142
Connecting a digital camera	143
Sending and Receiving Faxes	145
Installing and configuring Fax	146
Installing Fax in WindowsXP	146
Configuring Fax in WindowsXP	147
Configuring Fax in Windows2000	150
Sending a simple fax	151
Setting up your cover page template	153
Faxing from programs	154
Faxing a scanned document	154
Receiving and viewing a fax	155
Canceling a fax	155
Automatically retry sending a fax in WindowsXP	156
Automatically cancelling a fax in WindowsXP	157
Managing Power	159
Monitoring the battery charge	160
Recharging the battery	161
Recalibrating the battery	162
Changing batteries	163
Replacing the battery	163
Extending battery life	165
Conserving battery power	165
Using alternate power sources	165
Changing power modes	166
Using power saving modes	166
Changing power settings	167
Changing the power scheme	167
Changing alarm options	169
Changing advanced settings	170
Activating and using Hibernate mode	171
Changing SpeedStep settings	173
Travel Tips	175
Modem	176
Radio frequency wireless connections	176
Files	177
Security	177
Power	178
Additional tips	179
Customizing Your Notebook	181
Adjusting the screen and desktop settings	182
Adjusting the color depth	182
Adjusting the screen resolution	184
Changing the colors on your Windows desktop	185
Changing the desktop background	188
Selecting a screen saver	191
Changing the touchpad settings	193
Adding and modifying user accounts	195
User account tips	195
Networking Your Notebook	197
Benefits of networking	198
Sharing a single Internet connection	198
Sharing drives	198
Sharing peripheral devices	199
Streaming audio and video files	199
Playing multi-player games	199
Selecting a network connection	200
Wired Ethernet network	200
Wireless Ethernet network	200
Using a wired Ethernet network	201
Ethernet, Fast Ethernet, or Gigabit Ethernet	201
Example wired Ethernet network	202
Equipment you need for a wired Ethernet network	203
Using a wireless Ethernet network	204
Wireless Ethernet speed and frequency	205
Example access point wireless Ethernet network	206
Equipment you need for an access point wireless Ethernet network	207
Example peer-to-peer wireless Ethernet network	208
Equipment you need for a peer-to-peer wireless Ethernet network	209
For more information	209
Using your notebook on a network	210
Installing and configuring your notebook for Ethernet networking	210
Turning your wireless Ethernet emitter on or off	210
Moving From Your Old Computer	213
Using the WindowsXP Files and Settings Transfer Wizard	214
Transferring files	214
Finding your files	214
Transferring Internet settings	216
Setting up your ISP	216
Transferring your e-mail and address book	217
Transferring your Internet shortcuts	217
Installing your old printer or scanner	217
Installing a USB printer or scanner	218
Installing a parallel port printer	218
Installing your old programs	219
Maintaining Your Notebook	221
Caring for your notebook	222
Protecting your notebook from viruses	224
Managing hard drive space	227
Checking hard drive space	227
Using Disk Cleanup	228
Checking the hard drive for errors	229
Defragmenting the hard drive	231
Backing up files	233
Using the Scheduled Task Wizard	233
Cleaning your notebook	235
Cleaning the exterior	235
Cleaning the keyboard	235
Cleaning the computer screen	236
Cleaning the mouse	236
Restoring Software	239
Using the Restoration CDs	240
Reinstalling device drivers	241
Updating device drivers	243
Reinstalling programs	244
Reinstalling Windows	246
Upgrading Your Notebook	249
Adding and removing a PCCard	250
Preventing static electricity discharge	252
Adding or replacing memory	253
Replacing the hard drive kit	257
Troubleshooting	263
Safety guidelines	264
First steps	265
Software support tools	265
Troubleshooting	266
CD or DVD drives	266
Cleaning CDs or DVDs	268
Device installation	268
Diskette drive	269
Display	270
File management	271
Hard drive	272
Internet	273
Keyboard	274
Memory	275
Memory card reader	275
Modem (dial-up)	275
Mouse	280
Networks	281
Passwords	281
PCCards	282
Power	282
Printer	283
Sound	285
Video	285
Telephone support	286
Before calling Gateway Technical Support	286
Telephone numbers	287
Automated troubleshooting system	287
Telephone numbers	287
Tutoring and training	288
Self-help	288
Tutoring	288
Training	289
Safety, Regulatory, and Legal Information	291
Index	305
A	305
B	305
C	306
D	307
E	308
F	309
G	309
H	310
I	310
J	311
K	311
L	311
M	311
N	313
O	313
P	313
R	314
S	315
T	316
U	318
V	318
W	318