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Gateway M405 User Guide - Page 263

Troubleshooting

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17 Troubleshooting This chapter provides some solutions to common notebook problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 37 for more information about how to get help. 253

Section	Page
Contents	3
Checking Out Your GatewayM405	11
Front	12
Left side	13
Right side	15
Back	16
Bottom	17
Keyboard area	19
Identifying your model	21
Gateway model number	21
Gateway serial number	21
Internal wireless label	22
Microsoft Certificate of Authenticity	22
Finding your specifications	23
Accessories	23
Getting Started	25
Safety instructions	26
General tips	26
Using the battery	27
Using the AC adapter	27
Basic safety precautions	28
Connecting the ACadapter	28
Protecting from power source problems	30
Starting your notebook	31
Waking up your notebook	32
Turning off your notebook	32
Restarting (rebooting) your notebook	33
Status indicators	34
Using the keyboard	36
Key types	37
System key combinations	38
Multi-function buttons	40
Using the EZPad touchpad	41
Using the touchpad	42
Connecting the modem	44
Connecting to a wired Ethernet network	45
Broadband Internet connections	46
Installing a printer, scanner, or other peripheral device	46
Getting Help	47
Help and Support	48
Searching for a topic	49
Do More With Gateway	50
Doing more with Gateway at home	50
Doing more with Gateway at work	51
Online help	52
Gateway Web site	53
Using eSupport	54
Support Home	54
Downloads	55
Contact Us	55
Account Info	55
PC Tools	55
Using Windows	57
About the Windows environment	58
Using the desktop	59
Using the Start menu	59
Adding icons to the desktop	60
Identifying window items	61
Working with files and folders	63
Viewing drives	63
Creating folders	64
Copying and moving files and folders	65
Deleting files and folders	67
Browsing for files and folders	68
Searching for files	70
Using the Windows Search utility	71
Using advanced search options	72
Working with documents	73
Creating a new document	73
Saving a document	74
Opening a document	75
Printing a document	76
Shortcuts	77
Using the Internet	79
Learning about the Internet	80
Setting up an Internet account	81
Accessing your Internet account	82
Using the WorldWideWeb	83
Connecting to a Website	84
Downloading files	85
Using e-mail	86
Sending e-mail	86
Checking your e-mail	87
Sending and Receiving Faxes	89
Installing and configuring Fax	90
Installing Fax in WindowsXP	90
Configuring Fax in WindowsXP	91
Configuring Fax in Windows2000	93
Sending a simple fax	94
Setting up your cover page template	96
Faxing from programs	97
Faxing a scanned document	97
Receiving and viewing a fax	98
Canceling a fax	98
Automatically retry sending a fax in WindowsXP	99
Automatically cancelling a fax in WindowsXP	100
Using Multimedia	101
Adjusting the volume	102
Adjusting the volume in WindowsXP	102
Adjusting the volume in Windows2000	105
Recording and playing audio	107
Playing audio and video files with the WindowsMediaPlayer	109
Using S/PDIF digital audio	110
Using the CD or DVD drive	112
Identifying drive types	112
Inserting a CD or DVD	113
Listening to CDs	114
Listening to CDs in WindowsXP	114
Listening to CDs in Windows2000	116
Using MUSICMATCH	117
Playing CDs	117
Creating MP3 music files	119
Editing track information	120
Building a music library	122
Changing the music library display settings	123
Listening to Internet radio	124
Using advanced features	124
Playing a DVD	125
Creating CDs using Nero Express	126
Creating a data CD	127
Copying a CD	131
Copying music tracks	134
Creating a music CD	137
Advanced features	141
Using the optional diskette drive	142
Using the optional memory card reader	143
Memory card types	143
Using a memory card	144
Connecting a digital camera	145
Viewing the display on a projector or monitor	146
Using extended desktop	148
Managing Power	149
Monitoring the battery charge	150
Recharging the battery	151
Recalibrating the battery	152
Changing batteries	153
Replacing the battery	153
Extending battery life	155
Conserving battery power	155
Using alternate power sources	155
Changing power modes	156
Using power saving modes	156
Changing power settings	157
Changing the power scheme	157
Changing alarm options	159
Changing advanced settings	160
Activating and using Hibernate mode	161
Changing SpeedStep settings in Windows2000	163
Traveling with Your GatewayM405	165
Packing your notebook	166
Traveling by air	166
Modem	166
Radio frequency wireless connections	167
Files	167
Security	168
Power	169
Additional tips	169
Customizing Your GatewayM405	171
Adjusting the screen and desktop settings	172
Adjusting the color depth	172
Adjusting the screen resolution	174
Changing the colors on your Windows desktop	175
Changing the desktop background	179
Selecting a screen saver	182
Changing the touchpad settings	183
Adding and modifying user accounts	186
User account tips	186
Networking Your GatewayM405	189
Benefits of networking	190
Sharing a single Internet connection	190
Sharing drives	190
Sharing peripheral devices	191
Streaming audio and video files	191
Playing multi-player games	191
Selecting a network connection	192
Wired Ethernet network	192
Wireless Ethernet network	192
Using a wired Ethernet network	193
Ethernet, Fast Ethernet, or Gigabit Ethernet	193
Example wired Ethernet network	194
Equipment you need for a wired Ethernet network	195
Using a wireless Ethernet network	196
Wireless Ethernet speed and frequency	197
Example access point wireless Ethernet network	198
Equipment you need for an access point wireless Ethernet network	199
Example peer-to-peer wireless Ethernet network	200
Equipment you need for a peer-to-peer wireless Ethernet network	201
For more information	201
Using your notebook on a network	202
Installing and configuring your notebook for Ethernet networking	202
Turning your wireless Ethernet emitter on or off	202
Moving From Your Old Computer	205
Using the WindowsXP Files and Settings Transfer Wizard	206
Transferring files	206
Finding your files	206
Transferring Internet settings	208
Setting up your ISP	208
Transferring your e-mail and address book	209
Transferring your Internet shortcuts	209
Installing your old printer or scanner	209
Installing a USB printer or scanner	210
Installing a parallel port printer	210
Installing your old programs	211
Maintaining Your GatewayM405	213
Caring for your notebook	214
Maintenance schedule	215
Protecting your notebook from viruses	216
Managing hard drive space	219
Checking hard drive space	219
Using Disk Cleanup	220
Checking the hard drive for errors	221
Defragmenting the hard drive	223
Backing up files	225
Using the Scheduled Task Wizard	225
Cleaning your notebook	227
Cleaning the exterior	227
Cleaning the keyboard	228
Cleaning the notebook screen	228
Cleaning the mouse	228
Restoring Software	231
Using the Restoration CDs	232
Reinstalling device drivers	232
Updating device drivers	234
Reinstalling programs	235
Reinstalling Windows	237
Upgrading Your GatewayM405	241
Adding and removing a PCCard	242
Preventing static electricity discharge	244
Adding or replacing memory	245
Replacing the hard drive kit	249
Using the Gateway405 PortReplicator	255
Front	256
Left	257
Back	258
Connecting to the port replicator	260
Attaching to the port replicator	260
Disconnecting from the port replicator	261
Securing your port replicator	262
Troubleshooting	263
Safety guidelines	264
First steps	265
Software support tools	265
Troubleshooting	266
Audio	266
Battery	266
CD or DVD drives	266
Cleaning CDs or DVDs	268
Device installation	268
Checking IRQ usage	268
Freeing IRQ resources	269
Diskette drive	269
Display	270
File management	271
Hard drive	272
Interface/Ports	273
Internet	273
Keyboard	274
Memory	275
Memory card reader	276
Modem (dial-up)	276
Mouse	281
Networks	281
Operating system	282
Passwords	282
PCCards	283
Power	283
Printer	285
Sound	287
Video	288
Telephone support	289
Before calling Gateway Technical Support	289
Telephone numbers	290
Automated troubleshooting system	290
Telephone numbers	290
Tutoring and training	291
Self-help	291
Tutoring	291
Training	292
Safety, Regulatory, and Legal Information	293
Index	307
A	307
B	307
C	308
D	310
E	311
F	311
G	312
H	312
I	312
J	313
K	313
L	313
M	314
N	315
O	316
P	316
R	317
S	318
T	319
U	320
V	321
W	321