GE GG40T06PVK Use and Care Manual - Page 28

Operating Instructions Installation Instructions Safety Instructions Before You Call For Service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. This water heater incorporates a combustion shut off device that shuts the operation of the water heater down if undesirable combustion conditions occur. Such as the presence of flammable vapors or blockage of the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs. Problem Condensation Possible Causes This usually happens when a new water heater is filled for the first time. Moisture from the products of combustion condensing on the tank surface. An undersized water heater will cause condensation. What To Do This is normal. After the water in the tank warms up, the condensation will disappear. If, however, the condition persists, examine the piping and fittings for possible leaks. This is normal and will disappear in time. Excessive condensation can cause pilot burner outage. Use a water heater size that meets the requirements of your needs. Yellow flame or soot Scale on top of the burner. Flue or Combustion air inlet openings are restricted. Not enough combustion or ventilation air supplied to the water heater location. Contact a qualified service technician to remove scale. Remove obstruction or debris from flue or combustion air inlet openings on water heater jacket. Proper operation of the water heater requires air for combustion and ventilation. See the Combustion and Ventilation Air information in the "Installing The Water Heater" section of this manual. Unable to light the pilot burner Air in gas line. Pilot burner orifice clogged. Pilot burner tube pinched or clogged. Gas Cock Knob not correctly positioned. Contact a qualified service technician to purge the air from the gas line. The pilot burner should be cleaned or replaced by a qualified service technician. The pilot burner should be cleaned, repaired or replaced by a qualified service technician. See the "Lighting The Water Heater" section of this manual. Pilot burner does not stay Gas Controls (Thermostat's) lit single use gas shut-off device has opened. Combustion Shutoff Device Tripped. The gas control (thermostat) should be replaced by a qualified service technician. The combustion shutoff device should be inspected by a qualified service technician. CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent connectors or other safety devices. Refer repairs to qualified service personnel. Care and Cleaning Troubleshooting Tips Customer Service 28