GE JGP989 Owners Manual - Page 32

Problem, Possible Causes, What To

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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions Before you call for service... Troubleshooting Tips Problem Control knobs will not turn Fan does not work Poor venting Scratches (may appear as cracks) on cooktop glass surface Areas of discoloration on the cooktop Plastic melted to the surface Pitting (or indentation) of the cooktop Possible Causes What To Do Controls improperly set. • To turn from the OFF position, push the knob in and then turn. The knob can only be turned in a counterclockwise direction. When the knob is at any other position, it can be turned in either direction without being pushed in. The fan control knob is improperly set. • Turn knob in clockwise direction to turn fan on. Cord improperly connected • Check connections. Turn on power at the fuse box. or power turned off. Clogged filter. House too airtight. Wall cap obstructed. Wall cap damper door stuck. Duct length exceeds recommended 100 equivalent foot maximum. • Clean filter per instructions. • Open a window slightly to provide fresh air source. • Remove blockage from exterior wall cap. • Check exterior wall cap damper door for free movement or obstruction. • Reduce number of elbows to simplify duct run. Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. • To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms. Food spillovers not cleaned before next use. Hot surface on a model with a light colored cooktop. • See the Cleaning the glass cooktop section. • This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. Hot cooktop came into contact with plastic placed on the hot cooktop. • See the Glass surface-potential for permanent damage section in the Cleaning the glass cooktop section. Hot sugar mixture spilled on the cooktop. • Call a qualified technician for replacement. 32

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32
Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Consumer Support
Before you call for service…
Troubleshooting Tips
Problem
Possible Causes
What To Do
Control knobs
Controls improperly set.
•
To turn from the
OFF
position, push the knob in
will not turn
and then turn. The knob can only be turned in a
counterclockwise
direction. When the knob is at any
other position, it can be turned in either direction
without being pushed in.
Fan does not work
The fan control knob is
•
Turn knob in
clockwise
direction to turn fan on.
improperly set.
Cord improperly connected
•
Check connections. Turn on power at the fuse box.
or power turned off.
Poor venting
Clogged filter.
•
Clean filter per instructions.
House too airtight.
•
Open a window slightly to provide fresh air source.
Wall cap obstructed.
•
Remove blockage from exterior wall cap.
Wall cap damper door stuck.
•
Check exterior wall cap damper door for free movement
or obstruction.
Duct length exceeds
•
Reduce number of elbows to simplify duct run.
recommended 100
equivalent foot maximum.
Scratches (may appear
Incorrect cleaning
•
Scratches are not removable. Tiny scratches will become
as cracks) on cooktop
methods being used.
less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms
•
To avoid scratches, use the recommended cleaning
being used or coarse particles
procedures. Make sure bottoms of cookware are clean
(salt or sand) were between
before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned
•
See the
Cleaning the glass cooktop
section.
on the cooktop
before next use.
Hot surface on a model
•
This is normal. The surface may appear discolored
with a light colored cooktop.
when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to
Hot cooktop came into
•
See the
Glass surface—potential for permanent damage
the surface
contact with plastic placed
section in the
Cleaning the glass cooktop
section.
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled
•
Call a qualified technician for replacement.
of the cooktop
on the cooktop.