GE JP256BMBB Use and Care Manual - Page 21

Safety Instructions Operating Instructions Installation Instructions Before you call for service... Troubleshooting Tips Save time and money! Review the chart on this page first and you may not need to call for service. ge.com Problem Surface elements will not maintain a rolling boil or cooking is slow Possible Causes Improper cookware being used. What To Do • Use pans which are absolutely flat and match the diameter of the surface element selected. Surface elements do not work properly A fuse in your home may be blown or the circuit breaker tripped. Cooktop controls improperly set. • Replace the fuse or reset the circuit breaker. • Check to see the correct control is set for the surface element you are using. Tiny scratches or metal marks or abrasions on radiant cooktop glass surface Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. • Use recommended cleaning procedures. • Be sure cookware bottoms and cookware are clean before use. Use cookware with smooth bottoms. Tiny scratches are not removable but will become less visible in time as a result of cleaning. Areas of discoloration Improper cookware or dark streaks on the being used. cooktop • Marks from aluminum and copper pans as well as mineral deposits from water or food can be removed with the cleaning cream. Hot surface on a model • This is normal. The surface may appear discolored with a light-colored cooktop. when it is hot. This is temporary and will disappear as the glass cools. Food spillovers not cleaned • See the Cleaning the glass cooktop section. before next use. Incorrect cleaning methods • Use recommended cleaning procedures. being used. Plastic melted to the surface Hot cooktop came into contact with plastic placed on the hot cooktop. • See the Glass surface-potential for permanent damage section in the Cleaning the glass cooktop section. Pitting (or indentation) Hot sugar mixture spilled of the cooktop on the cooktop. • Call a qualified technician for replacement. Frequent cycling off and Improper cookware on of surface elements being used. • Use only flat cookware to minimize cycling. See Surface elements cycle on and off section. Control knob will not turn Cooktop controls improperly set. • When the knob is in the Off position, it must be pushed in before it can be turned. When the knob is in any other position, it can be turned without being pushed in. Troubleshooting Tips Consumer Support 21