GE WCVH6800JWW Use and Care Manual - Page 22

Operating Instructions Safety Instructions Installation Instructions Before you call for service... Problem Possible Cause What To Do Incomplete cycle or timer not advancing Loud or unusual noise; vibration or shaking No power/washer not working or dead Snags, holes, tears, rips or excessive wear Control time wrong or changes Not enough water Washer pauses or has to be restarted, or washer door is locked and will not open Door unlocks or press START and machine doesn't operate automatic load redistribution Pump clogged Drain hose is kinked or improperly connected Household drain may be clogged Drain hose siphoning; drain hose pushed too far down the drain • Timer adds 3 minutes to cycle for each rebalance. 11 or 15 rebalances may be done. This is normal operation. Do nothing; the machine will finish the wash cycle. • See page 13 on how to clean the Pump Filter. • Straighten drain hose and make sure washer is not sitting on it. • Check household plumbing. You may need to call a plumber. • Ensure there is an air gap between hose and drain. Cabinet moving all rubber leveling legs are not firmly touching the floor Unbalanced load Pump clogged • Washer is designed to move 1/4″ to reduce forces transmitted to the floor. This movement is normal. • Push and pull on the back right and then back left of your washer to check if it is level. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. Your installer should correct this problem. • Open door and manually redistribute load. To check machine, run rinse and spin with no load. If normal, unbalance was caused by load. • See page 13 on how to clean the Pump Filter. Washer is unplugged Water supply is turned off Circuit breaker/fuse is tripped/blown automatic self system checks • Make sure cord is plugged securely into a working outlet. • Turn both hot and cold faucets fully on. • Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet. • First time the washer is plugged in, automatic checks occur. It may take up to 20 seconds before you can use your washer. This is normal operation. Overloaded Pens, pencils, nails, screws or other objects left in pockets Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets • Do not exceed maximum recommended load sizes. See recommended maximum load sizes on page 11. • Remove loose items from pockets. • Fasten snaps, hooks, buttons and zippers. this is normal • During spin the washer may need to rebalance the load sometimes to reduce vibrations. When this happens, the estimated time is increased causing time left to increase or jump. this is normal • Horizontal washers do not require the tub to fill with water like top-load washers. Pump clogged • See page 13 on how to clean the Pump Filter. this is normal Incorrect operation • Front-load washers start up differently than top-load washers, and it takes 30 seconds to check the system. The door will lock and unlock. • Simply open and close the door firmly; then press START. Consumer Support Troubleshooting Tips 22