Harman Kardon AVR 3600 Owners Manual - Page 48

TROUBLESHOOTING GUIDE Symtom Cause Solution Unit does not function when Main Power Switch is turned on • No AC Power • Make certain AC power cord is plugged into a live outlet • Check whether outlet is switch-controlled Display lights, but no sound or picture • Intermittent input connections • Mute is on • Volume control is down • Secure all input and speaker connections • Press Mute Button • Turn up volume control No sound from any speaker; PROTECT message appears on front panel • Amplifier is in protection mode due to possible short • Amplifier is in protection mode due to internal problems • Check speaker wires for shorts at receiver and speaker ends • Contact your local Harman Kardon service center No sound from surround or center speakers • Incorrect surround mode • Input is monaural • Incorrect configuration • Stereo or Mono program material • Select a mode other than Stereo • There is no surround information from mono sources • Check speaker configuration • The surround decoder may not create center- or rear-channel information from nonencoded programs Unit does not respond to remote commands • Weak batteries in remote • Wrong device selected • Remote sensor is obscured • Change remote batteries • Press the Setup Button • Make certain front-panel sensor is in line of sight of remote or connect an optional remote sensor Intermittent buzzing in tuner • Local interference • Move unit or antenna away from computers, fluorescent lights, motors or other electrical appliances Surround Back Speaker settings cannot be accessed, and test tone does not play through Surround Back Speakers • Multizone system has been turned on, and the surround back channels were reassigned to multizone operation • Use the menu system to access the Zone 2 menu and reassign the surround back channels to the main room The SIRIUS Preview Channel (001) is silent • SIRIUS tuner is not plugged in • SIRIUS tuner is not located in such a way as to enable reception • SIRIUS signal requires a refresh • Use a SIRIUS tuner module designed for use with SIRIUS Ready home audio equipment, and plug the module into the SIRIUS Radio Jack • The SIRIUS tuner module needs an unobstructed view of the southern sky, or to be within range of an SIRIUS terrestrial repeater; if necessary, purchase an extension cable from your SIRIUS Radio dealer • Visit www.siriusradio.com Unable to activate Program mode on remote • Source Selector not held for at least 3 seconds • The selector will light as you initially press it, and go dark as you hold it down. Continue to hold it and wait 3 seconds for the selector to light again Remote buttons light, but AVR does not respond • Remote is in Zone 2 mode • Slide the Zone Switch at the bottom of the remote to the Zone 1 position Additional information on troubleshooting possible problems with your AVR 3600, or installation-related issues, may be found in the list of "Frequently Asked Questions", which is located in the Product Support section at www.harmankardon.com. 48