Harman Kardon Sabre SB 35 Owners Manual - Page 14

SB35 Troubleshooting Troubleshooting If your SABRE SB35 system is not performing the way you think it should, check if the problem is covered in this section before calling your dealer or contacting a Harman Kardon representative. Problems If the SABRE SB35 soundbar does not turn ON If the SABRE SB35 subwoofer does not turn ON If there is no sound coming from both the soundbar and the subwoofer If there is no sound coming only from the SABRE SB35 subwoofer If the system's sound is distorted If the bass output is not loud enough When I turn off my SABRE SB35, it resets the volume My TV is ON and my SABRE SB35 is in Standby. When I turn off my television, it turns my Soundbar on. Solutions • Check if the SABRE SB35 power supply's AC cord is plugged into a working AC outlet and that the power supply is plugged into the SABRE SB35. • Check if the subwoofer's power cord is plugged into a working AC outlet. • Check if the subwoofer's AC fuse has blown. See Subwoofer Rear Panel Controls. • Check if soundbar SABRE SB35 is ON (the Power Indicator should be white). • Check if the cable connecting the TV or other source component to soundbar is properly connected at both ends. • Check if the soundbar's Source Selector is set to the correct source and that source is playing an audio signal. • Check if the system is mute. If the system is mute, press the volume buttons to unmute the system. • Check if the soundbar's volume is not turned all the way down (the lowest setting of the Volume Down button will mute the system). • Check if the Subwoofer Volume Control is not turned all the way down. • Check if the wireless connection is still active (blue LED constant in the back of the subwoofer). If the LED is flashing blue, then restart the pairing process. • Move the subwoofer closer to the soundbar. The maximum wireless operation distance is 15 m (50 feet). • Check the source component to see if the distortion is coming from it, and not from soundbar. • Make sure the subwoofer volume level is not set at minimum. Increase the subwoofer volume control using the remote control. • Move the subwoofer at a corner of the room. • Move the subwoofer closer to the seating location. • This is actually a feature. If the soundbar is playing at more than 50% of maximum volume, when power off the volume is automatically reset to 50% of maximum volume when turning it on. • This is actually related to some issue on some television having wrong Hot Plug Detection (HPD) protocol. You can activate/deactivate HPD protocol by pressing the Surround and Volume - buttons simultaneously. 14