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Problem solving
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Finding the solution
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Step 1: Is the printer set up correctly?
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Step 2: Is the Ready light on?
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Step 3: Can you print a Printer Test page?
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Step 4: Is the print quality acceptable?
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Step 5: Is the printer communicating with the computer?
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Step 6: Does the printed page look like you expected?
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Contact HP support
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Status light patterns
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Paper handling problems
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Media jam
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Print is skewed (crooked)
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More than one sheet of media feeds through the printer at one time
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Printer does not pull media from the media input tray
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Printer curled the media
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Print job is extremely slow
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Printed page is different than what appeared on screen
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Garbled, incorrect, or incomplete text
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Missing graphics or text, or blank pages
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Page format is different than on another printer
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Graphics quality
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Printer software problems
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Improving print quality
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Light or faded print
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Toner specks
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Dropouts
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Vertical lines
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Gray background
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Toner smear
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Loose toner
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Vertical repetitive defects
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Misformed characters
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Page skew
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Curl or wave
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Wrinkles or creases
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Toner scatter outline
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Water droplets on bottom edge
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Clearing jams
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Typical media jam locations
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Removing a jammed page
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68
ENWW
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