HP 15-ay100 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S
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- HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 1
HP Notebook PC (Intel) * Models: 15-ay000 - 15-ay099 * Models: 15-ay100 - 15-ay199 HP 250 G5 Notebook PC HP 256 G5 Notebook PC Maintenance and Service Guide - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 2
from Microsoft. For more information about Microsoft's support, please see Microsoft's Support Lifecycle FAQ at https://support.microsoft.com/lifecycle The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 4
iv Safety warning notice - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 5
Display assembly subcomponents ...38 Mass storage devices ...40 4 Removal and replacement procedures preliminary requirements 43 Tools required ...43 Service considerations ...43 Plastic parts ...43 Cables and connectors ...43 Drive handling ...44 Grounding guidelines ...44 Electrostatic discharge - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 6
Self-Repair parts 47 Component replacement procedures ...47 Battery ...48 Optical drive ...49 6 Removal and replacement procedures for Authorized Service Provider parts 51 Component replacement procedures ...51 Bottom cover ...52 WLAN module ...54 Memory module ...56 Optical drive board ...58 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 7
Creating recovery media to recover the original system 93 What you need to know 93 Creating the recovery media 94 Creating system restore points ...94 What you need to know 94 Creating a system restore point 94 Backing up system and personal information 94 Tips for a successful backup 95 What - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 8
M.2 solid-state drive specifications ...110 DVD±RW SuperMulti DL Drive specifications ...111 13 Statement of memory volatility ...113 Nonvolatile memory usage ...117 Questions and answers ...119 Using HP Sure Start (select models only) ...120 14 Power cord set requirements ...121 Requirements for - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 9
R16M-M1-30 with 4096 MB of √ dedicated video memory AMD Radeon R5 M430 R16M-M1-30 with 2048 MB of dedicated video memory Support HD Decode, DX12, and HDMI √ √ 39.6-cm (15.6-in), high-definition (HD), white light- √ √ emitting diode (WLED), SVA, BrightView (1366×768) display, slim 3.2 mm - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 10
+ (2048×1) ● 4096-MB total system memory (4096×1) or (2048×2) Two non-customer-accessible/upgradable memory module slots DDR3L-1600 dual channel support Supports up to 16 GB of system RAM in the following configurations: ● 16384-MB total system memory (8192×2) ● 12288-MB total system memory (8192 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 11
VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter Integrated wireless options with dual antennas (M. √ √ 2/PCIe): Compatible with Miracast-certified devices Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo External media card HP Multi - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 12
√ pointing devices TouchPad with multi-touch gestures enabled Taps enabled by default Support Modern Trackpad Gestures Power AC adapters 65-W EM √ √ 65-W √ √ Value Notebook ● Windows 10 Home Value India Notebook Service End-user replaceable parts √ √ UMA 7th Gen Core Dis Pent/ - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 13
Category Description ● AC adapter ● Battery ● Optical drive Dis 7th M1-70 Dis 7th M1-30 UMA 7th Gen Core Dis Pent/ Celeron UMA Pent/ Celeron HP Notebook PC; Intel 5th and 6th generation and Pentium/ Celeron processors; non-touch models Category Description Dis 6th Gen Core M1-70 Dis 6th - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 14
; typical brightness: 220 nits Memory Two non-customer-accessible/upgradable √ √ √ memory module slots (Intel Core processors) DDR4-2133 dual channel support Supports up to 16 GB of system RAM in the following configurations: ● 16384-MB total system memory (8192×2)[UMA models only] ● 12288 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 15
-MB total system memory (4096×1) + (2048×1) ● 4096-MB total system memory (4096×1) or (2048×2) ● 2048-MB total system memory (2048×1) Hard Supports 6.35-cm (2.5-in) SATA hard drives in √ √ √ √ √ √ √ drives 9.5-mm (.37-in) and 7.0-mm (.28- in) thicknesses Single hard drive configurations - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 16
RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter Integrated wireless options with dual antennas (M.2/PCIe): √ √ √ √ √ √ √ Compatible with Miracast-certified devices Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo External media card - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 17
system ● Windows 10 ● Windows 10 Professional ● Windows 10 Home High End ● FreeDOS 2.0 ● Windows 10 Home Value Notebook ● Windows 10 Home Value India Notebook Service End-user replaceable parts ● AC adapter ● Battery ● Optical drive Dis 6th Gen Core M1-70 Dis 6th Gen Core M1-30 UMA Dis - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 18
system memory (4096×1) + (2048×1) ● 4096-MB total system memory (4096×1) Two non-customer-accessible/upgradable memory module slots DDR3L-1600 dual channel support Supports up to 8 GB of system RAM in the following configurations: ● 8192-MB total system memory (8192×1) or (4096×2) ● 6144-MB total - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 19
RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter Integrated wireless options with dual antennas (M.2/PCIe): Compatible with Miracast-certified devices Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo External media card HP - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 20
Category Power Security Operating system Service Description Taps enabled by default Support Modern Trackpad Gestures AC adapters 65-W 65-W EM 45-W 1 meter power cord Batteries 4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 21
mm, eDP; typical brightness: 200 nits Two non-customer-accessible/upgradable memory module slots √ (Intel Core processors) DDR4-2133 dual channel support Supports up to 12 GB of system RAM in the following configurations: ● 12288-MB total system memory (8192×1) + (4096×1) [6th generation Intel - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 22
Adapter ● Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter Integrated wireless options with dual antennas (M.2/PCIe): Compatible with Miracast-certified devices Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo External media HP Multi - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 23
Category Description Internal Card Ports Keyboard/ pointing devices Power Security Operating system Service Support SD/SDHC/SDXC Push-Pull Insertion/Removal One M.2 slot for WLAN HDMI version 1.4b supporting 1920 ×1080 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 24
(Intel Braswell series) √ Switchable discrete graphics √ √ AMD Radeon™ R5 R16M-M1-30 with up to 2048 MB of dedicated video memory Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ Panel 39.6-cm (15.6-in), high-definition (HD), white light- √ √ √ √ √ emitting diode (WLED), SVA - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 25
-MB total system memory (4096×1) + (2048×1) ● 4096-MB total system memory (4096×1) or (2048×2) ● 2048-MB total system memory (2048×1) √ √ √ Supports 6.35-cm (2.5-in) SATA hard drives in 9.5- √ √ √ √ √ mm (.37-in) and 7.0-mm (.28-in) thicknesses Single hard drive configurations: ● 2-TB - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 26
Description DIS UMA DIS UMA UMA Skylake Skylake Broadwell Broadwell Braswell DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, √ √ √ √ √ BSI - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 27
Keyboard/ pointing devices Power Security Operating system Service Description Hot Plug/unplug and auto detect for " keyboard with numeric keypad TouchPad with multi-touch gestures enabled Taps enabled by default Support Modern Trackpad Gestures AC adapters 65-W 65-W EM 45-W 1 meter power cord - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 28
20 Chapter 1 Product description - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 29
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 21 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 30
disc or reads and writes to an optical disc. NOTE: For disc compatibility information, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box. (6) Optical drive eject button (select products only) Releases the optical drive disc tray - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 31
(microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. Left side 23 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 32
headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 33
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 25 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 34
Button Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 35
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key, - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 36
the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 37
Bottom Component (1) Battery lock (2) Battery bay (3) Battery release latch (4) Speakers (2) Description Locks the battery in the battery bay. Holds the battery. Releases the battery. Produce sound. Bottom 29 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 38
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 39
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 31 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 40
Item (1) (2) (3) (4) (5) (6) Component Display assembly (touch or non-touch) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 38. Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 86. For use in HP - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 41
Item Component ● Intel Core i5-7200U processor and 4 GB of discrete graphics memory (R7M1-70) ● Intel Core i5-7200U processor and 4 GB of discrete graphics memory (R5M1-30) ● Intel Core i5-7200U processor and 2 GB of discrete graphics memory (R5M1-30) ● Intel Core i5-6200U processor and 4 GB of - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 42
Item (7) (8) (9) Component Spare part number ● Intel Core i3-5005U processor 854947-xx1 ● Intel Pentium N4200 processor 903799-xx1 ● Intel Pentium N3710 processor 854948-xx1 ● Intel Pentium N3450 processor 903801-xx1 ● Intel Pentium N3160 processor 854949-xx1 For use in HP 250/256 G5 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 43
Item Component Spare part number Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855 Heat sink assembly (includes - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 44
Item (20) (21) (22) (23) Component Bottom cover For use in HP Notebook PC models: ● Models with an optical drive ● Models without an optical drive For use in HP Notebook PC and HP 250/256 G5 Notebook PC models: ● Models with an optical drive (gray) ● Models without an optical drive (gray) ● Models - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 45
Miscellaneous parts Component HP Smart AC adapter (4.5 mm, non-PFC) 65-W, for use in HP Notebook PC and HP 250/256 G5 Notebook PC models 65-W EM, for use in HP Notebook PC models 65-W, for use in HP 250/256 G5 Notebook PC models 45-W, for use in HP Notebook PC models 45-W, for use in HP 250/256 G5 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 46
Display assembly subcomponents Item (1) (2) (3) (4) Component Display bezel (includes Mylar screw covers) Raw display panel (39.6-cm [15.6-in]) For use in HP Notebook PC models: ● FHD, non-touch screen (anti glare) ● HD, non-touch screen (anti glare) ● HD, touch screen (BrightView) ● HD, non-touch - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 47
Item Component Touch screen (5) Webcam/microphone module For use in HP Notebook PC models: ● HD ● VGA For use in HP Notebook PC and HP 250/256 G5 Notebook PC models: ● HD ● VGA (6) Antenna (includes wireless antenna cable and transceiver) Single Dual (7) Display enclosure: For use - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 48
Mass storage devices Item (1) (2) (3) Component Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) For use in all models For use in HP 250/256 G5 Notebook PC models Solid-state drive, M.2, 128 GB 256 GB 128 GB (for use in HP Notebook PC models) 128 GB (for use in HP 250/ - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 49
Item Component For use in HP Notebook PC and HP 250/256 G5 Notebook PC models: ● 1-TB, 5400-rpm, hybrid 8 GB SSD ● 1-TB, 5400-rpm, 2.5-in ● 1-TB, 5400-rpm, 2.5-inch (for use in India) ● 500-GB, 5400-rpm, 7-mm For use in HP 250/256 G5 Notebook PC models: ● 500-GB, 7200-rpm, 7-mm (4) Hard - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 50
42 Chapter 3 Illustrated parts catalog - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 51
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 52
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 53
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 54
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 55
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 56
Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 807957-001 807956-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 57
Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description DVD+/-RW Double-Layer SuperMulti Drive for use in all models DVD+/-RW Double-Layer SuperMulti Drive for use in HP 250/256 G5 Notebook PC models Spare part number 858505-001 908491-001 Before removing the - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 58
3. If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips PM2.0×2.5 screws (1) that secure the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. 50 Chapter 5 Removal and replacement - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 59
hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 30 for - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 60
of the computer (1) 3. Remove the 11 Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 61
4. Start prying at the front of the computer and work around to the back to separate the bottom cover from computer. 5. Remove the bottom cover. Reverse this procedure to install the bottom cover. Component replacement procedures 53 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 62
and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are up.) 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 63
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 64
each side of the memory module slot to release the memory module. (The memory module tilts up.) 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 65
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures 57 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 66
up and out of the computer (3). Reverse this procedure to install the optical drive board and cable. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 67
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 813965-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 68
system board (1). 2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the hard drive assembly to the computer. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 69
3. Lift the hard drive assembly from the computer (3). 4. To remove the hard drive connector board, pull the connector away from the drive to remove it (1). 5. To remove the hard drive cable from the connector board, disconnect the cable from the connector on the board and remove it (2). 6. To - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 70
7. Remove the hard drive brackets from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 71
RTC battery Description RTC battery Spare part number 760828-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 72
to the computer. 3. Remove the USB board and cable (3). Reverse this procedure to install the USB board. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 73
Solid-state drive (SSD) Description Solid-state drive, 256-GB, M.2 Solid-state drive, 128-GB, M.2, for use in HP Notebook PC models Solid-state drive, 128-GB, M.2, for use in HP 250/256 G5 Notebook PC models Solid-state drive, 256-GB, M.2, for use in HP 250/256 G5 Notebook PC models Spare part - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 74
drive (SSD) on page 65). Reverse this procedure to install the solid-state drive board and cable. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 75
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory and 5th or 6th generation Intel Core processors 815238-001 Heat sink for use in models with UMA graphics - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 76
processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 77
● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures 69 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 78
of the clip that the cable routes under, and then remove the cable from under the clip. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 79
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures 71 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 80
then remove the TouchPad and cables (4). Reverse this procedure to install the TouchPad button board and cables. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 81
System board NOTE: The system board spare part kit includes replacement thermal materials. Description System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 82
processor ● Intel Pentium N3060 processor Before removing the system board, follow these steps: 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Spare part number 903798-xx1 854943-xx1 860062-xx1 903802-xx1 854944-xx1 909166-xx1 903793-xx1 854945-xx1 903796-xx1 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 83
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 84
3. Lift the system board out of the computer (2). Reverse this procedure to install the system board. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 85
Display assembly This section describes removing the display assembly and disassembling display subcomponents. You must remove the display from the computer to disassemble display subcomponents. Description Raw display panel (39.6-cm [15.6-in]) For use in HP Notebook PC models: ● FHD, non-touch - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 86
system board (2). 3. Position the computer with the display open and hanging down off the side of a table. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 87
4. Remove the four Phillips PM2.5×6.5 screws (1) (two from each hinge) and one broadhead Phillips PM2.0×2.0 screw (2) (on the left hinge) that secures the display assembly to the computer. 5. Separate the display from the computer (3). If it is necessary to replace any of the display assembly - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 88
adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 89
d. Remove the display panel from the computer. 4. To remove the display hinges: a. For each hinge, remove the two Phillips PM2.5×3.5 screws (1) and the two broadhead Phillips PM2.5×2.5 screws (2) that secure each hinge to the display enclosure. b. Remove the display hinges (3). Component replacement - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 90
/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 91
8. Use the following image to determine proper cable routing for the display cable and the wireless antennas. (1): Display hinge (2): Display cable routing path (3): Antenna cable routing path Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 83 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 92
the system board (1). 2. Remove the power connector cable (2). Reverse this procedure to install the power connector cable. 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 93
Power button board Description Power button board (includes cable) Spare part number 855012-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 94
or region Saudi Arabia Slovenia South Korea Spain Switzerland Spare part number -171 -BA1 -AD1 -071 -BG1 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 95
For use in country or region France Germany Spare part number -051 -041 For use in country or region Romania Russia Spare part number -271 -251 For use in country or region United Kingdom United States Spare part number -031 -001 Component replacement procedures 87 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 96
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 97
named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 98
Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 99
information regarding installing and troubleshooting the file. Determining the options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 100
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 101
9 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 102
For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System System Protection tab. 4. Click Create, and follow the on-screen instructions. To restore, see Restoring to a previous system restore point on - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 103
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 104
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from changing Windows settings. See Help and Support for more information. Recovering the original - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 105
the computer boot order on page 97. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 106
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 98 Chapter 9 Backing up, restoring, and recovering in Windows 7 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 107
, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 108
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the recovery media. - The creation - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 109
started app. ● If you need to correct a problem with a preinstalled application or driver, use the applications, and then follow the on-screen instructions. ● If you want to recover the Windows recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 110
to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 111
drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 112
104 Chapter 10 Backing up, restoring, and recovering in Windows 10 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 113
This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 114
now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 106 Chapter 11 Using HP PC Hardware Diagnostics (UEFI) - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 115
12 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in Weight 3 cell battery 4 cell battery 1994 g 2040 g 4.40 lb 4.50 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A - - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 116
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 108 Chapter 12 Specifications - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 117
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 109 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 118
°F to 194°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 110 Chapter 12 Specifications - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 119
DVD±RW SuperMulti DL Drive specifications Component Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 120
112 Chapter 12 Specifications - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 121
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 122
Hard Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. Legacy BIOS Steps Use the steps for older versions of BIOS. NOTE: If you already completed the steps in Current BIOS steps on - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 123
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 124
Hard Drive Tools. d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 116 Chapter 13 Statement of memory volatility - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 125
critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 120. Yes Stores system RTC battery backed - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 126
MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to 8 Kbit No Web camera 64 Kbit No Fingerprint - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 127
Restore defaults. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What is a UEFI BIOS, ). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality. Like the legacy BIOS, - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 128
Security menu, select Secure Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window, select Secure Boot, select Clear ://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 120 Chapter 13 Statement of memory - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 129
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 130
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 131
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 132
124 Chapter 14 Power cord set requirements - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 133
15 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 134
126 Chapter 15 Recycling - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 135
cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 136
Diagnostics (UEFI) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service 30 wireless certification 30 WLAN 30 latch, battery release 29 lights AC adapter - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 137
19 processor 1, 5, 9, 12, 16 product name 1, 5, 9, 12, 16 security 4, 9, 12, 15, 19 serviceability 4, 9, 12, 15, 19 video 3, 7, 11, 14, 18 wireless 3, 8, 11, 14, 18 product name 102 HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery - HP 15-ay100 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 138
wireless antenna illustrated 39 wireless antennas removing 82 wireless certification label 30 wireless, product description 3, 8, 11, 14, 18 WLAN antennas, identifying 21 WLAN device 30 WLAN label 30 WLAN module illustrated 34 removing 54 workstation guidelines 45 130 Index
HP Notebook PC (Intel)
* Models: 15-ay000 – 15-ay099
* Models: 15-ay100 – 15-ay199
HP 250 G5 Notebook PC
HP 256 G5 Notebook PC
Maintenance and Service Guide