Home » HP Manuals » Laser Printers » HP 2300 » Manual Viewer

HP 2300 Service Manual - Page 189

Message, Description, Recommended action, SHOW EVENT, For help press, To use another, tray press

UPC - 808736470698

Add to My Manuals
Save this manual to your list of manuals

Page 189 highlights

Message Creating... CLEANING PAGE DATA RECEIVED Deleting... Event log empty [FS] FILE OPERATION FAILED [FS] IS WRITE PROTECTED Incorrect Initializing... Initializing permanent storage. INSTALL CARTRIDGE alternates with For help press LOAD TRAY [XX] [TYPE] [SIZE] LOAD TRAY [XX] [TYPE] [SIZE] alternates with To use another tray press or For help press or To continue press Description Recommended action The printer is generating a cleaning No action necessary. page. One of the following conditions exists: q The printer received data and is waiting for a form feed. q The printer is paused and there is a job waiting to print. No action necessary unless the printer is paused. If the printer is paused, the user can press PAUSE/RESUME to process the print job. The printer is deleting the stored print job. No action necessary. You are attempting to view an empty No action necessary. event log by selecting SHOW EVENT LOG from the control panel. The printer received a PJL file system command that attempted to perform an illogical operation, such as downloading a file to a nonexistent directory. Press (SELECT button) to clear the error. The file system device is protected, Press (SELECT button) to clear and the printer cannot write new the error. files to it. The user entered the wrong PIN. Wait for printer to return to previous screen, re-enter PIN, and press (SELECT button). This message appears when the printer is turned on. No action necessary. This message appears when the printer is turned on and begins to initialize the permanent storage. No action necessary. The print cartridge is missing and must be reinstalled for printing to continue. Replace or correctly reinstall the print cartridge. The tray that is indicated is configured for a specific type and size of media needed by a print job, but either the tray is empty or the tray is not closed correctly. All other trays are also empty. Load the requested media in the tray that is indicated. If there is media in the tray, close the tray correctly and press PAUSE/RESUME. A job is sent that requires a specific type and size that is not available in the tray that is indicated. Perform one of these steps: q Load the requested media into the indicated tray and press (SELECT button). q Press to use a type and size that are available in another tray. ENWW Chapter 7 Troubleshooting 187

Section	Page
Contents	5
Figures	11
Tables	15
Product description	17
Printer configurations	18
Printer features	19
Identification	21
Specifications	22
Physical specifications	22
Electrical specifications	22
Power consumption	22
Acoustic emissions	23
Operating environment	23
Product overview	24
Safety information	25
Print-cartridge and toner safety	25
Laser safety	26
Regulatory information	26
FCC regulations	26
Declaration of conformity	26
Environmental product stewardship program	27
Protecting the environment	27
Material safety data sheet	28
HP Printing Supplies Environmental Program information	28
Service approach	29
Bench-repair warranty	29
HP Express Exchange	29
Information about ordering	29
World Wide Web	30
HP service parts-information compact disc	30
HP support-assistant compact disc	30
Reseller sales and service support	30
Installation	31
Site requirements	32
Operating environment	32
Printer space requirements	33
Interface ports	35
Media specifications	36
General media specifications	36
Media input options	37
Tray1 media sizes	37
Optional 250sheet tray (tray2 or tray3) paper sizes	38
Optional 500sheettray (tray 3) paper sizes	39
Paper sizes for automatic duplexing	39
Guidelines for selecting paper	40
Envelope specifications	41
Label specifications	43
Transparency specifications	44
Storing print media	45
Shipping print media	45
Paper fillers	45
Testing media specifications	46
Tools and suppliers	51
Operation	53
Control panel	54
Control-panel layout	54
Changing control-panel settings	56
Printing control-panel menus	56
Control-panel menus—user	57
Retrieve job menu	57
Information menu	58
Paper-handling menu	59
Configure device menu	61
Diagnostics menu	73
Control-panel menus—service	74
Entering service mode	74
Printer maintenance	75
Periodic inspection of parts	76
Cleaning the printer	77
Cleaning the paper path and printcartridge areas	77
Cleaning the fuser	78
Cleaning the outside of the printer	78
Managing the print cartridge	79
HPprint cartridges	79
NonHP print cartridges	79
Printcartridge authentication	79
Printcartridge storage	80
Printcartridge life expectancy	80
Checking the supply level	81
Cartridge-low and cartridge-out conditions	82
Supplies status page	83
Theory of operation	85
Introduction	86
Basic sequence of operation	86
Power-on sequence	87
Engine control system	88
Laser/scanner system	89
Image-formation system	90
Image-formation process	91
Electrostatic latent-image-formation block	92
Developing block	93
Transfer block	94
Fusing block	95
Drum-cleaning block	96
Pickup/feed system	97
Single-sided printing	97
Duplex printing	97
Delivery	99
Automatic duplexer	100
Formatter system	101
Formatter hardware	102
Formatter subsystem	103
Sheet feeders	105
Media detection	107
Media-size detection	107
Jam detection	108
Pickup sensors	108
Delivery sensors	109
Reversing sensors	109
Automatic duplexer sensors	110
Paper-feed sensor	110
Removal and replacement	111
Removal and replacement strategies	113
Required tools	113
Before you begin	114
Covers	115
I/O cover	115
Print server	116
DIMM cover	117
Rear cover	118
Front cover	121
Control panel	122
Top-cover assembly	123
Left-side cover	126
Power switch	127
Tray 1 assembly	128
Internal assemblies	132
Tray 1 pickup roller	132
Pickup sensor flag	134
Tray 1 separation pad	135
Tray 2 pickup roller	138
Tray 2 and 250-sheet feeder separation pad	141
Fan	142
Fuser	143
Laser/scanner	145
Laser/scanner plate	146
E-label reader	147
Formatter	149
Drive assembly	150
Main motor	153
Flat, flexible cable	154
Engine controller PCA	155
Solenoid	160
Access plate	161
Power supply	164
Top-output-bin delivery assembly	171
Registration-roller assembly	174
Transfer roller	176
Feed belts	177
Trays	178
250-sheet feeder and 500-sheet feeder pickup roller	178
500-sheet feeder separation pad	180
Troubleshooting	181
Troubleshooting process	182
Preliminary operating checks	182
Basic fault isolation	182
Troubleshooting process flow	184
Power-on	185
Troubleshooting with control-panel messages	186
Using the printer online Help system	186
Resolving persistent messages	186
Troubleshooting the control-panel display	187
Interpreting controlpanel messages	188
Media-handling problems	201
Printing a configuration page	201
Printing a Jetdirect configuration page	202
Printing a usage page	203
Printing a supplies status page	203
Printing an engine test	204
Jam troubleshooting	206
Jam causes	207
Typical jam locations	207
Output areas	208
Paper-access area	209
Tray2 or tray3 input area	210
Printcartridge area	211
Image-formation troubleshooting	212
Check the print cartridge	213
EconoMode	213
Image defects unique to the HPLaserJet 2300 series printers	213
Image-defect tables	214
Media troubleshooting	220
Determine the problem source: print media or printer	220
Isolate a paper path	220
Isolate a media brand	221
Isolate a media type	222
Evaluate media use practices	226
Evaluate environmental conditions	226
Communication troubleshooting	228
Communications check	228
Test message	228
EIO troubleshooting	228
Troubleshooting tools	229
Repetitive defect ruler	229
Half-self-test functional check	230
Performing a self test	231
Performing a paper path test	231
Drum-rotation functional check	231
Resetting the printer	232
Setting the language	232
Reference diagrams	233
Parts and diagrams	243
Ordering parts and supplies and getting support	244
Parts	244
Support	244
Consumables, accessories, and supplies	245
Common fasteners	246
Illustrations and parts lists	247
Assembly locations	247
Covers	248
Covers and panels	248
Top cover assembly	250
Internal components	252
Internal components (1 of 4)	252
Internal components (2 of 4)	254
Internal components (3 of 4)	256
Internal components (4 of 4)	258
Power-supply assembly	260
Pickup assembly	262
Engine controller	264
PCA locations	265
Trays	266
250-sheet feeder	266
500-sheet feeder	268
Alphabetical parts list	270
Numerical parts list	275
Index	281
Symbols	281
Numerics	281
A	281
B	281
C	281
D	283
E	283
F	284
G	284
H	284
I	285
J	285
K	285
L	285
M	286
N	287
O	287
P	287
Q	289
R	289
S	290
T	291
U	292
V	292

Match case Limit results 1 per page

ENWW

Chapter 7 Troubleshooting

187

Creating... CLEANING

PAGE

The printer is generating a cleaning

page.

No action necessary.

DATA RECEIVED

One of the following conditions

exists:

●

The printer received data and is

waiting for a form feed.

●

The printer is paused and there

is a job waiting to print.

No action necessary unless the

printer is paused.

If the printer is paused, the user can

press

AUSE

ESUME

to process the

print job.

Deleting... <JOB NAME>

The printer is deleting the stored

print job.

No action necessary.

Event log empty

You are attempting to view an empty

event log by selecting

SHOW EVENT

LOG

from the control panel.

No action necessary.

[FS] FILE OPERATION

FAILED

The printer received a PJL file

system command that attempted to

perform an illogical operation, such

as downloading a file to a non-

existent directory.

Press

(

ELECT

button) to clear

the error.

[FS] IS WRITE PROTECTED

The file system device is protected,

and the printer cannot write new

files to it.

Press

(

ELECT

button) to clear

the error.

Incorrect

The user entered the wrong PIN.

Wait for printer to return to previous

screen, re-enter PIN, and press

(

ELECT

button).

Initializing...

This message appears when the

printer is turned on.

No action necessary.

Initializing permanent

storage.

This message appears when the

printer is turned on and begins to

initialize the permanent storage.

No action necessary.

INSTALL CARTRIDGE

alternates with

For help press

The print cartridge is missing and

must be reinstalled for printing to

continue.

Replace or correctly reinstall the

print cartridge.

LOAD TRAY [XX]

[TYPE] [SIZE]

The tray that is indicated is

configured for a specific type and

size of media needed by a print job,

but either the tray is empty or the

tray is not closed correctly. All other

trays are also empty.

Load the requested media in the

tray that is indicated. If there is

media in the tray, close the tray

correctly and press

AUSE

ESUME

LOAD TRAY [XX]

[TYPE] [SIZE]

alternates with

To use another

tray press

For help press

To continue press

A job is sent that requires a specific

type and size that is not available in

the tray that is indicated.

Perform one of these steps:

●

Load the requested media into

the indicated tray and press

(

ELECT

button).

●

Press

to use a type and

size that are available in

another tray.

Message

Description

Recommended action