HP 3030 HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Gui - Page 85
Issue, Cause, Solution, Manual, HP LaserJet 3030 all-in-one. - laserjet service manual
UPC - 829160074764
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English Issue Incoming fax calls are not being answered by the device (continued). Faxes are transmitting or being received very slowly. Cause A voice-messaging service might be interfering with the device as it attempts to answer calls. The device might be out of paper and the memory is full. You might be sending or receiving a very complex fax, such as one with many graphics. The receiving fax machine might have a slow modem speed. The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. When a poor telephone line connection exists, the device and the receiving fax machine slow down the transmission to adjust for errors. International calls have a slower transmission speed. Solution Do one of the following: ● Disable the messaging service. ● Get a telephone line that is dedicated to fax calls. ● Set the device answer mode to Manual. In manual mode, you must start the fax-receive process yourself. See Setting the answer mode for more information. ● Leave the device set to automatic mode and lower the rings-toanswer setting for the device to a number less than the rings-toanswer setting for the voice mail (see Changing the rings-to-answer setting). The device will answer all incoming calls. Refill the media input tray. Press MENU/ ENTER (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one). The device prints all of the faxes it has saved in memory and then resumes answering fax calls. Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed. The device only sends the fax at the fastest modem speed that the receiving fax machine can accept. If you are receiving the fax, call and ask the sender to lower the resolution and resend the fax. If you are sending, lower the resolution and resend the fax. See Changing the default contrast setting to change the default setting. Hang up and resend the fax. Have the telephone company check the telephone line. No solution available. You must allow more time to transmit fax jobs internationally. ENWW Fax-receiving problems 83