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HP 3150 HP LaserJet 3150 Product - (English) User Guide Book - Page 193

Execution, Exclusive, Spool MS-DOS Print Jobs, Details, Port Settings, Settings, an HP LaserJet - laserjet windows 7 driver

UPC - 879889002135

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Problem Cause Solution Print jobs fail to The HP LaserJet 3150 product uses a print when sent to host-based printing technology and does an HP LaserJet not print using other HP LaserJet printer printer driver other drivers. than the one included with the product. Use the printer driver included with the product. A print job sent from DOS is not printing. The DOS program must be able to run from a DOS prompt in Windows. Run the DOS program from a DOS prompt in Windows. If the DOS program is incapable of doing so, you cannot print the the HP LaserJet 3150 product. You must print using an HP LaserJet II or PCL Level 4 compatible printer driver. Install or set up one of the compatible drivers and configure it to print to the LPT1 port. See the documentation for your MS-DOS program for instructions. When printing from When printing from a DOS program such a DOS program, as WordPerfect 5.1, the print job cannot the print job won't spool until the program closes. print until the program is closed. Run the DOS program from a DOS window in Windows instead of pure DOS. Or, edit the PIF file for the program. To do so, start the PIFedit.exe in the Windows directory. Open the PIF file for the DOS program. (It should be in the directory for the program.) Under Execution, clear the Exclusive check box. When printing from The Spool MS-DOS Print Jobs check a DOS program box may be selected for other printer running in drivers on your computer. Windows, this message appears: "There was an error writing to LPT1: for the printer (name of a printer, unknown, or it is blank): Cannot access a port..." On the Windows 95 or 98 desktop, click the My Computer icon, and then doubleclick the Printers icon. Double-click the icon for the first printer and then click the Details tab. If there is a Port Settings button, click it. In the dialog box that opens, clear the Spool MS-DOS Print Jobs check box. If there is no Port Settings button or clicking it did not open a dialog box, then that printer is not interfering. Repeat the procedure for all other printers on the computer except for the HP LaserJet 3150 product. EN Solving printing problems 191

Section	Page
Introduction	13
Using the product with your installation	14
Using this guide with your installation	15
Faxing	17
Introduction	17
Selecting and loading items	18
Selecting items for faxing, copying, and scanning	18
Loading items to be faxed	20
Overview of faxing from the product	22
Sending faxes from the product	22
Adjusting the contrast	23
Adjusting the resolution	23
Resolution options	24
Inserting a pause while dialing	25
Using special dialing symbols	25
Sending faxes to one recipient	27
Sending faxes to multiple recipients	28
Using Manual Dial	30
Sending a fax by dialing from a telephone	30
Redialing manually	31
Sending long pages	32
Sending a fax at a future time	33
Setting up a fax for request (being polled)	34
Canceling the current fax job	35
Canceling a fax job using Job Status	35
Receiving faxes to the product	36
Loading paper for receiving faxes	36
Setting the paper size	36
Receiving faxes when you hear fax tones	37
Printing faxes received to memory	37
Reprinting faxes	38
Clearing faxes from memory	39
Requesting a fax from another fax machine (polling)	39
Using fax forwarding	40
Using remote retrieval	41
Using pager notification	44
Sending paper faxes using the Document Assistant	45
Faxing using the software	46
Sending faxes from a program	46
Receiving faxes to your computer	47
Viewing faxes using the software	48
Using the software for other fax tasks	49
Customizing your own fax cover sheet	50
Finding more information	51
Hints and help	51
Printing	53
Introduction	53
Selecting print media	54
Selecting media types	54
Selecting media sizes	55
Loading media	56
Loading the paper input bin	56
Using the single-sheet input slot	57
Selecting the output path	58
Printing on letterhead and envelopes	59
Printing tasks	61
Stopping a print job	61
Printing on special media	62
Managing HPLaserJet toner cartridges	64
Recycling toner cartridges	64
Extending toner life by redistributing toner	65
Creating custom printing options (software)	66
Creating and using watermarks	66
Creating and using Quick Sets	67
Hints and help	68
Copying	71
Introduction	71
Selecting items to be copied	72
Loading paper for copy output	72
Loading items to be copied	72
Copying from the product	74
Making copies	74
Adjusting the contrast	75
Adjusting the resolution	75
Reducing or enlarging copies	76
Copying long pages	77
Using the Document Assistant, overview	78
Features available only through the software	79
Hints and help	79
Scanning	81
Introduction	81
Selecting items for scanning	82
Loading items to be scanned	82
Starting a scan	84
Using the Document Assistant to scan	84
Using the JetSuite Pro desktop to scan	84
Working with scanned items in the viewer	86
Saving scanned items	87
Working with the desktop	87
Stacking and unstacking files	89
Using link icons	90
Customizing the Manager toolbar	92
Scanning to text using OCR	92
About OCR software	92
Scanning from a TWAIN-enabled program	94
Scanning long pages	94
Hints and help	95
E-Mailing Portable Documents	97
Introduction	97
Introducing the portable document viewer	98
Selecting items for scanning to e-mail	99
Loading items to be scanned to e-mail	99
E-mailing documents from the product	101
E-mailing paper documents from the Document Assistant	102
E-mailing paper documents by scanning first	103
E-mailing portable documents from the JetSuite Pro software	103
E-mailing portable documents from other programs	104
Managing Basic Features	105
Introduction	105
Using the control panel menu	106
The Menu tree	106
Setting send fax options	108
Inserting a pause or wait	108
Using dialing characters	109
Enabling special dialing symbols	110
Using special dialing symbols	110
About one-touch keys, speed-dial codes, and group-dial codes	112
Programming speed-dial codes from the control panel	113
Programming group-dial codes from the control panel	115
Programming speed-dial codes from the software	117
Programming group-dial codes from the software	118
Backing up and restoring codes	119
Programming a one-touch key for alternate long distance service	120
Enabling a dialing prefix	122
Changing the time and date	123
Changing the fax header	124
Adjusting number of redials	125
Adjusting time between redials	126
Selecting tone or pulse dialing mode	127
Changing detect dial tone	128
Enabling billing codes	129
Setting receive fax options	131
Changing answer mode and rings to answer	131
Blocking or unblocking fax numbers	132
Enabling distinctive ring detection	134
Turning on or off error correction	136
Changing the page stamp option	137
Receiving faxes to memory	138
Enabling remote retrieval and setting a password	139
Setting autoreduction for incoming faxes	140
Changing the silence detect mode	141
Enabling an extension phone	141
Changing compression for incoming faxes	142
Managing logs and reports	143
Printing the fax log	144
Printing the billing log only	145
Printing the Block Fax list	145
Setting when the fax log prints	146
Setting when transmission reports print	147
Printing a one-touch, speed-dial, and group- dial report	148
Printing a configuration report	148
Printing a self-test report	149
Printing a Menu tree	149
Printing all reports at once	150
Adjusting general defaults	150
Controlling sound volume	150
Changing the default resolution	153
Changing the default contrast	154
Setting the default collation	155
Setting the paper size	156
Changing the default copy size	157
Changing the language on the display panel	158
Restoring factory defaults	158
Hints and help	159
Troubleshooting and Maintenance	161
Basic troubleshooting steps	161
Clearing jams from the scanner area	162
Clearing jams from paper path areas	164
Resetting the HPLaserJet 3150 product	168
Resolving control panel error messages	169
Solving fax problems	179
Solving printing problems	189
Solving copying problems	194
Solving scanning problems	198
Solving general software problems	202
Solving image quality problems	203
Solving paper feed problems	211
Cleaning the scanner path	215
Recalibrating the scanner	217
Cleaning the print path	218
Using a cleaning page	221
Ordering parts	223
Ordering software	224
Uninstalling the software	225
Specifications	227
Simultaneous tasking features	230
Paper weight equivalence table (approximate)	232
Product specifications	233
Transportation	233
Laser safety statement	233
FCC regulations	234
FCC part 68 requirements	234
Telephone consumer protection act (US)	236
IC CS-03 requirements	237
Regulatory information for European Union countries	238
New Zealand Telecom Regulatory Notices	239
Declaration of conformity	240
Canadian DOC regulations	241
Environmental product stewardship program	241
Protecting the environment	241
Material safety data sheet	244
Battery Specifications	244
Service and Support Information	245
Warranty information	245
Hewlett-Packard limited warranty statement	245
Obtaining hardware service	247
Returning the unit	247
Service information form	248
Software license agreement	249
HPsales and service offices	251
Changing Parallel Port Modes	255
General information	260
Other areas of potential conflict	260
Glossary	261

Match case Limit results 1 per page

Solving printing problems

191

Print jobs fail to

print when sent to

an HP LaserJet

printer driver other

than the one

included with the

product.

The HP LaserJet 3150 product uses a

host-based printing technology and does

not print using other HP LaserJet printer

drivers.

Use the printer driver included with the

product.

A print job sent

from DOS is not

printing.

The DOS program must be able to run

from a DOS prompt in Windows.

You must print using an HP LaserJet II or

PCL Level 4 compatible printer driver.

Run the DOS program from a DOS

prompt in Windows. If the DOS program is

incapable of doing so, you cannot print the

the HP LaserJet 3150 product.

Install or set up one of the compatible

drivers and configure it to print to the

LPT1 port. See the documentation for

your MS-DOS program for instructions.

When printing from

a DOS program,

the print job won’t

print until the

program is closed.

When printing from a DOS program such

as WordPerfect 5.1, the print job cannot

spool until the program closes.

Run the DOS program from a DOS

window in Windows instead of pure DOS.

Or, edit the PIF file for the program. To do

so, start the PIFedit.exe in the Windows

directory. Open the PIF file for the DOS

program. (It should be in the directory for

the program.) Under

Execution

, clear the

Exclusive

check box.

When printing from

a DOS program

running in

Windows, this

message appears:

“There was an

error writing to

LPT1: for the

printer (name of a

printer, unknown,

or it is blank):

Cannot access a

port...”

The

Spool MS-DOS Print Jobs

check

box may be selected for other printer

drivers on your computer.

On the Windows 95 or 98 desktop, click

the My Computer icon, and then double-

click the Printers icon. Double-click the

icon for the first printer and then click the

Details

tab. If there is a

Port Settings

button, click it. In the dialog box that

opens, clear the

Spool MS-DOS Print

Jobs

check box. If there is no

Port

Settings

button or clicking it did not open

a dialog box, then that printer is not

interfering. Repeat the procedure for all

other printers on the computer except for

the HP LaserJet 3150 product.

Problem

Cause

Solution