HP 3600n HP Jetdirect Print Server Administrator's Guide - Page 73
Troubleshooting the HP Jetdirect Print Server, Resetting to Factory Defaults
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6 Troubleshooting the HP Jetdirect Print Server This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print server. A flowchart guides you to the correct procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you may need the following items: ■ A Jetdirect configuration page (see HP Jetdirect Configuration Page) ■ A Printer Configuration or Diagnostic Page ■ Documentation that came with your printer ■ The diagnostics tools and utilities provided with your network operating system (for example, Novell NetWare utilities, TCP/IP utilities, or network printer management applications such as HP Web Jetadmin) NOTE For frequently asked questions on using the HP Jetdirect print server, visit: http://www.hp.com/support/net_printing. Resetting to Factory Defaults Parameters on the HP Jetdirect print server (for example, the IP address) can be reset to factory default values using the following procedures: The HP Jetdirect print server can be reset to factory defaults when a cold reset is performed on the printer. A cold reset clears all data from the printer memory and sets all the defaults to factory settings. CAUTION Be sure to print a Jetdirect configuration page before performing a cold reset. Resetting the printer will clear all data from the printer memory and reset all printer settings, including network configurations, to their factory default values. After a cold reset, users may be affected due to changes in user-specified printer settings. Network systems may lose their connection to the printer. ENWW Resetting to Factory Defaults 65