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HP 3845 HP Deskjet 3840 Printer series - (Macintosh OS X) User's Guide - Page 7

Paper trays - printer problems

UPC - 829160434186

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HP Deskjet 3840 series printer User's Guide 1. Power button and light 2. Print Cancel button Power button and light The Power button turns the printer on and off. After you press the Power button, a few seconds might elapse before the printer turns on. The light on the Power button gives you visual cues about the status of the printer. When the Power light is on and not flashing, the printer is either printing or ready to print. When the Power light is flashing, the printer cover is open or a problem might exist. Caution: Always use the Power button to turn the printer on and off. Using a power strip, a surge protector, or a wall-mounted switch to turn the printer on and off can cause printer failure. Print Cancel button Pressing the Print Cancel button cancels the current print job. 4.3 Paper trays The printer has a fold-up paper tray that contains an In tray and an Out tray. For information about the paper trays, select one of the topics below: • Unfolding the paper trays • In tray • Out tray • Folding the paper trays Unfolding the paper trays Follow these steps to unfold the paper trays: 1. Raise the printer cover. 7

Section	Page
1 HP Deskjet 3840 series printer	1
2 Notices	2
2.1 Notices and acknowledgements	2
Hewlett-Packard company notices	2
Acknowledgements	2
2.2 Terms and conventions	2
Terms	2
Cautions, warnings, and notes	2
3 Special features	4
4 Getting started	5
4.1 Printer features	5
4.2 Buttons and light	6
Power button and light	7
Print Cancel button	7
4.3 Paper trays	7
Unfolding the paper trays	7
In tray	9
Out tray	10
Folding the paper trays	11
4.4 Print cartridges	12
Using print cartridges	13
Everyday printing	13
Quality color photos	13
Replacing print cartridges	13
4.5 Ink-backup mode	14
Ink-backup mode output	14
Exiting ink-backup mode	14
5 Connecting to the printer	15
5.1 USB	15
6 Printing photos	16
6.1 Enhancing your photos	16
6.2 Printing digital photographs	16
Accessing the digital photography options	16
Using the digital photography options	17
6.3 Maximum dpi	18
6.4 Photo print cartridge	18
Installing the photo print cartridge	19
Using the photo print cartridge	19
Storing the photo print cartridge	19
6.5 Using color options	19
6.6 Printing black-and-white photos	20
Printing a black-and-white photo	20
Printing a color photo in black and white	21
6.7 Storing and handling photo paper	21
Storage	21
Handling	22
6.8 Saving money when printing photos	22
HP Everyday Photo Paper	22
6.9 Borderless photos	22
Guidelines	22
Preparing to print	23
Printing	23
6.10 Small photos with a white border	24
Guidelines	24
Preparing to print	25
Printing	25
6.11 Large photos with a white border	26
Guidelines	26
Preparing to print	26
Printing	26
7 Printing other documents	28
7.1 E-mail	28
Guidelines	28
Preparing to print	28
Printing	29
7.2 Letters	29
Guidelines	29
Preparing to print	29
Printing	30
7.3 Documents	30
Guidelines	30
Preparing to print	30
Printing	31
7.4 Envelopes	31
Guidelines	31
Preparing to print	32
Printing	32
7.5 Brochures	32
Guidelines	32
Preparing to print	33
Printing	33
7.6 Greeting cards	33
Guidelines	33
Preparing to print	34
Printing	34
7.7 Transparencies	34
Guidelines	34
Preparing to print	35
Printing	35
7.8 Labels	35
Guidelines	35
Preparing to print	36
Printing	36
7.9 Index cards and other small media	37
Guidelines	37
Preparing to print	37
Printing	37
7.10 Iron-on transfers	38
Guidelines	38
Preparing to print	38
Printing	38
8 Printing tips	40
8.1 Setting the page order	40
8.2 Printing collated copies	41
8.3 Printing multiple pages on a single sheet of paper	41
8.4 Selecting a paper type	42
8.5 Selecting a print quality	43
8.6 Resizing a document	44
9 Printer software	46
9.1 Print settings	46
9.2 Page Setup dialog box	46
9.3 Print dialog box	47
9.4 Managing the printer (Mac OS X 10.3 and later)	48
Opening Printer List	48
Adding a printer	49
Setting a default printer	50
Deleting a printer	50
9.5 Managing the printer (Mac OS X 10.2 and earlier)	50
Adding a printer	51
Setting a default printer	52
Deleting a printer	52
9.6 Viewing and changing the status of a print job (Mac OS X 10.3 and later)	52
9.7 Viewing and changing the status of a print job (Mac OS X 10.2 and earlier)	53
10 Maintenance	55
10.1 Installing print cartridges	55
Print cartridges	55
Replacing print cartridges	55
Ink back-up mode	56
Installation Instructions	56
10.2 Aligning print cartridges	59
10.3 Calibrating color	59
10.4 Automatically cleaning print cartridges	59
10.5 Manually cleaning print cartridges	60
Gathering cleaning supplies	60
Preparing to clean	60
Cleaning instructions	60
10.6 Printing a test page	62
10.7 View estimated ink levels	62
10.8 Removing ink from skin and clothing	62
10.9 Maintaining print cartridges	62
Storing print cartridges	63
Inserting the print cartridge into the print cartridge protector	63
Removing the print cartridge from the print cartridge protector	63
10.10 Using the HP Inkjet Toolbox	64
Displaying the HP Inkjet Toolbox	64
Mac OS X (version 10.1.x)	64
Mac OS X (version 10.2.x)	64
Mac OS X (version 10.3)	64
HP Inkjet Toolbox panels	65
11 Troubleshooting	66
11.1 Printer is not printing	66
Verify the following conditions	66
Check the printer cable connection	66
If the printer does not turn on	66
If the printer still does not print	67
11.2 Paper jam	67
11.3 Paper problems	68
Printer prints on multiple sheets at once	68
Paper weight	68
Paper is loaded improperly	68
Other paper problems	68
11.4 Print quality is poor	69
Streaks and missing lines	69
Print is faded	69
Blank pages print	69
11.5 Document is misprinted	70
Text and images are misaligned	70
Document is printed off-center or at an angle	70
Envelope is printed at an angle	70
Parts of the document are missing or printed in the wrong place	70
Printout does not reflect selected print settings	70
11.6 Photos are not printing correctly	71
Check the paper tray	71
Check the printer settings	71
Colors are tinted or incorrect	71
11.7 Borderless printing problems	72
Guidelines	72
Part of the photograph is faded	72
Fading occurs on the edges of a printout	72
Fading occurs near the edges of a printout	73
Streaks appear in a light portion of a printout	73
Image is printed at an angle	73
Printout has an unwanted border	74
For small photo paper	74
For small photo paper with a tear-off tab	74
11.8 Power light is flashing	75
What the flashing light means	75
If an error message appears	75
11.9 Document prints slowly	76
Multiple software applications are open	76
Complex documents, graphics, or photographs are printing	76
Best or Maximum dpi print mode is selected	76
Printer driver is outdated	76
Printer is in ink-backup mode	76
Computer does not meet system requirements	76
11.10 Error messages	76
Out of paper message	77
If the In tray is loaded	77
If the In tray is empty	77
The error message 'There was an error writing to USB port' appears	77
The error message 'two-way communication cannot be established' or 'printer not responding' appears	77
An error message appears while the Power light is flashing	77
11.11 If you continue to have problems	77
12 Specifications	78
12.1 Printer specifications	78
12.2 Environmental statement	78
Reduction and elimination	78
Recycling	78
Energy consumption	79
12.3 Print cartridge recovery	79
13 Supplies	81
13.1 Paper supplies	81
HP Bright White Inkjet Paper	81
HP Premium Paper	81
HP Brochure & Flyer Paper, Matte	81
HP Brochure & Flyer Paper, Gloss	81
HP Tri-Fold Brochure Paper, Gloss	81
HP Tri-Fold Brochure Paper, Matte	82
HP Premium Inkjet Transparency Film	82
HP Premium Plus Photo Paper, Glossy	82
HP Premium Plus Photo Paper (with tear-off tab)	82
HP Premium Plus Photo Paper, Matte	83
HP Photo Paper, Glossy (with tear-off tab)	83
HP Photo Paper, Glossy	83
HP Premium Photo Paper, Glossy	83
HP Premium Photo Paper, Glossy (with tear-off tab)	84
HP Premium Photo Paper, Matte (with tear-off tab)	84
HP Premium Photo Paper, Matte	84
HP Premium High Gloss Film	84
HP Everyday Photo Paper, Semi-gloss (with tear-off tab)	85
HP Everyday Photo Paper, Semi-gloss	85
HP Advanced Photo Paper, Glossy	85
HP Advanced Photo Paper, Glossy (with tear-off tab)	85
HP Matte Greeting Cards, White, Quarter-Fold	85
HP Matte Greeting Cards, White, Half-Fold	85
HP Photo Greeting Cards, Half-Fold	85
HP Textured Greeting Cards, Ivory, Half-Fold	86
HP Textured Greeting Cards, Cream, Half-Fold	86
HP Textured Greeting Cards, White, Half-Fold	86
HP Linen Greeting Cards, White, Half-Fold	86
HP Linen Greeting Cards, Ivory, Half-Fold	86
HP Iron-On Transfers (for white fabrics)	86
HP Iron-On Transfers for Dark Fabric	86
HP Matte Photo and Project Paper	86
13.2 USB cables	86