HP 4150 HP OmniBook - DiagTools User's Guide - Page 35

What to do if a Test Fails

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Advanced System Tests What to do if a Test Fails What to do if a Test Fails The following actions are recommended: 1. Press ESC to exit the advanced system tests. A screen similar to the following will appear: 2. Press F4 to create a support ticket. The support ticket is a complete record of the test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about the support ticket, refer to chapter 5.) 3. If you need assistance, contact your local or HP-dedicated support agent for assistance. You can e-mail or fax them the support ticket. You can also add extra information and your own comments to the support ticket (to learn how to do this, refer to page 5-4). At this point, you may have sufficient information to resolve the problem. If so, you can remove the diagnostic diskette from the floppy drive and press F3 to exit DiagTools, or press F2 to return to the advanced system tests. 4-7

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Advanced System Tests
4-7
What to do if a Test Fails
The following actions are recommended:
1.
Press ESC to exit the advanced system tests. A screen similar to the following
will appear:
2.
Press F4 to create a support ticket. The support ticket is a complete record of the
test results. It is the most effective way to communicate the problem to your
local or HP-dedicated support agent. (To learn more about the support ticket,
refer to chapter 5.)
3.
If you need assistance, contact your local or HP-dedicated support agent for
assistance. You can e-mail or fax them the support ticket. You can also add
extra information and your own comments to the support ticket (to learn how
to do this, refer to page 5-4).
At this point, you may have sufficient information to resolve the problem. If so, you
can remove the diagnostic diskette from the floppy drive and press F3 to exit
DiagTools, or press F2 to return to the advanced system tests.