HP 4300C HP Scanjet 3400C/4300C Scanner - (English) Mini Manual - Page 5

Troubleshooting Note Installation Troubleshooting Cable Selection Check to see that you have connected the scanner using the correct cable for your operating system. l Windows 95: USB is not supported for this scanner in Windows 95.You must connect your scanner using the parallel interface. l Windows 98: Your computer may or may not have a USB port. HP recommends that your connect your scanner using the USB interface if you have a USB port. If your computer does not have a USB port, connect the scanner using the parallel interface. l Windows 2000: Parallel is not supported for this scanner in Windows 2000. You must connect your scanner using the USB interface. l Any other operating system (Windows NT, Unix, OS/2): The HP ScanJet scanner is designed to work under the Windows 95 (parallel scanner only), Windows 98, or Windows 2000 (USB scanner only) operating systems. HP recommends that you return the scanner and purchase a scanner that is compatible with your system. See Scanner installation (page 3) for installation instructions on the parallel or USB interface. Software Troubleshooting Use the steps below to address problems related to the installation of your scanner software. If the installation program ran completely: Run the HP Scanning Software to determine what the scanner is doing. 1 If the software does not find the scanner, make sure the power connections are secure by checking the following components: • Make sure the power cord is firmly attached to the scanner and plugged into an outlet. • If the power cord is attached to a surge protector, make sure the surge protector is plugged into an outlet and turned on. • Make sure the USB cable is firmly connected to both the scanner and the computer. Troubleshooting 5