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HP 6080 Maintenance & Service Guide: HP Compaq 6000 and 6080 Pro Business - Page 209

Solving Front Panel Component Problems, Solving Internet Access Problems

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Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-16 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the computer. The cable from the device to the computer does not work. 1. If possible, replace the cable. 2. Restart the computer. The device is not working. 1. Replace the device. 2. Restart the computer. USB ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table D-17 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Cable/DSL modem is not plugged in. Cable/DSL service is not available or has been interrupted due to bad weather. Verify Internet settings or contact your ISP for assistance. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) Solving Front Panel Component Problems 199

Section	Page
Product Features	11
Microtower Chassis	11
Standard Configuration Features	11
Front Panel Components	12
Rear Panel Components	13
Serial Number Location	14
Small Form Factor	15
Standard Configuration Features	15
Front Panel Components	16
Rear Panel Components	17
Serial Number Location	18
Installing and Customizing the Software	19
Installing the Operating System	19
Downloading Microsoft Windows Updates	20
Installing or Upgrading Device Drivers (Windows systems)	20
Accessing Disk Image (ISO) Files	20
Protecting the Software	21
Computer Setup (F10) Utility	22
Computer Setup (F10) Utilities	22
Using Computer Setup (F10) Utilities	23
Computer Setup—File	24
Computer Setup—Storage	25
Computer Setup—Security	27
Computer Setup—Power	31
Computer Setup—Advanced	32
Recovering the Configuration Settings	36
Drive Protection System (DPS)	36
Accessing DPS Through Computer Setup	36
Computer Diagnostic Features	38
Hewlett-Packard Vision Diagnostics	38
Accessing HP Vision Diagnostics	38
Survey Tab	39
Test Tab	39
Status Tab	40
History Tab	41
Errors Tab	41
Help Tab	41
Saving and Printing Information in HP Vision Diagnostics	42
Downloading the Latest Version of HP Vision Diagnostics	42
Protecting the Software	43
Serial ATA Drive Guidelines and Features	44
SATA Hard Drives	44
SATA Hard Drive Cables	45
SATA Data Cable	45
SATA Power Cable	45
ATA SMART Drives	46
Hard Drive Capacities	46
Identifying the Chassis, Routine Care, and Disassembly Preparation	47
Chassis Designations	47
Small Form Factor (SFF)	47
Microtower (MT)	48
6000 model	48
6080 model – Front Bezel	48
Electrostatic Discharge Information	49
Generating Static	49
Preventing Electrostatic Damage to Equipment	49
Personal Grounding Methods and Equipment	50
Grounding the Work Area	50
Recommended Materials and Equipment	50
Operating Guidelines	51
Routine Care	52
General Cleaning Safety Precautions	52
Cleaning the Computer Case	52
Cleaning the Keyboard	52
Cleaning the Monitor	53
Cleaning the Mouse	53
Service Considerations	53
Power Supply Fan	53
Tools and Software Requirements	53
Screws	54
Cables and Connectors	54
Hard Drives	54
Lithium Coin Cell Battery	55
Removal and Replacement Procedures Microtower (MT) Chassis	56
Serial Number Location	56
Preparation for Disassembly	57
Access Panel	58
Front Bezel	59
Removing Bezel Blanks	60
Cable Management	61
Memory	63
Expansion Cards	67
Installing and Removing Drives	71
System Board Drive Connections	73
Removing an External 5.25-inch or 3.5-inch Drive	74
Installing an External 5.25-inch or 3.5-inch Drive	77
Removing an Internal 3.5-inch Hard Drive	80
Installing an Internal 3.5-inch Hard Drive	81
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	82
Fan/Baffle Assembly	87
Front I/O Assembly	88
Power Switch/LED Assembly	89
Heat sink	90
Processor	91
Speaker	92
Rear Chassis Fan	93
Power Supply	94
System Board	95
Battery	96
Type 1 Battery Holder	97
Type 2 Battery Holder	97
Type 3 Battery Holder	98
External Security Devices	99
Cable Lock	99
Padlock	99
HP Business PC Security Lock	100
Front Bezel Security	101
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	103
Preparation for Disassembly	103
Access Panel	104
Front Bezel	105
Bezel Blanks	106
Installing Additional Memory	107
DIMMs	107
DDR3-SDRAM DIMMs	107
Populating DIMM Sockets	108
Installing DIMMs	109
Expansion Cards	111
Cable Management	116
Cable Connections	117
Drive Positions	118
Installing and Removing Drives	119
System Board Drive Connections	121
Removing an External 5.25-inch Drive	122
Installing an Optical Drive into the 5.25-inch Drive Bay	123
Removing an External 3.5-inch Drive	126
Installing a Drive into the 3.5-inch External Drive Bay	128
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive	130
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	134
Baffle	138
Front Fan Assembly	139
Front I/O and Power Switch Assembly	140
Speaker	142
Heat sink	143
Processor	144
Power Supply	145
System Board	146
Battery	147
Type 1 Battery Holder	148
Type 2 Battery Holder	148
Type 3 Battery Holder	149
External Security Devices	150
Installing a Security Lock	150
Cable Lock	150
Padlock	151
HP Business PC Security Lock	151
Front Bezel Security	153
Using the Small Form Factor Computer in a Tower Orientation	155
Connector Pin Assignments	156
Keyboard	156
Mouse	156
Ethernet RJ-45	157
Serial Interface, Powered and Non-Powered	157
USB	157
Microphone	158
Headphone	158
Line-in Audio	158
Line-out Audio	158
Monitor	159
4-Pin Power (for CPU)	159
PCI Express	160
PCI Express	161
DVI Connector	162
DisplayPort Connector	163
Power Cord Set Requirements	164
General Requirements	164
Japanese Power Cord Requirements	164
Country-Specific Requirements	165
POST Error Messages	166
POST Numeric Codes and Text Messages	167
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	173
Troubleshooting Without Diagnostics	177
Safety and Comfort	177
Before You Call for Technical Support	177
Helpful Hints	178
Solving General Problems	180
Solving Power Problems	184
Solving Hard Drive Problems	185
Solving Media Card Reader Problems	188
Solving Display Problems	189
Solving Audio Problems	193
Solving Printer Problems	196
Solving Keyboard and Mouse Problems	197
Solving Hardware Installation Problems	198
Solving Network Problems	201
Solving Memory Problems	204
Solving Processor Problems	205
Solving CD-ROM and DVD Problems	206
Solving USB Flash Drive Problems	208
Solving Front Panel Component Problems	209
Solving Internet Access Problems	209
Solving Software Problems	212
Contacting Customer Support	213
Password Security and Resetting CMOS	214
Resetting the Password Jumper	215
Clearing and Resetting the CMOS	216
Specifications	218
Microtower Chassis	218
Small Form Factor Chassis	220

Match case Limit results 1 per page

Solving Front Panel Component Problems

If you encounter problems with devices connected to the front panel, refer to the common causes and

solutions listed in the following table.

Table D-16

Solving Front Panel Component Problems

A USB device, headphone, or microphone is not recognized by the computer.

Cause

Solution

Device is not properly connected.

Turn off the computer.

Reconnect the device to the front of the computer and

restart the computer.

The device does not have power.

If the USB device requires AC power, be sure one end is

connected to the device and one end is connected to a live

outlet.

The correct device driver is not installed.

Install the correct driver for the device.

You might need to reboot the computer.

The cable from the device to the computer does not work.

If possible, replace the cable.

Restart the computer.

The device is not working.

Replace the device.

Restart the computer.

USB ports on the computer are disabled in Computer Setup.

Enter Computer Setup (F10) and enable the USB ports.

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the

common causes and solutions listed in the following table.

Table D-17

Solving Internet Access Problems

Unable to connect to the Internet.

Cause

Solution

Internet Service Provider (ISP) account is not set up

properly.

Verify Internet settings or contact your ISP for assistance.

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct

using the quick setup documentation.

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work

with your ISP.

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED

light on the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted

due to bad weather.

Try connecting to the Internet at a later time or contact your

ISP. (If the cable/DSL service is connected, the “cable” LED

light on the front of the cable/DSL modem will be on.)

Solving Front Panel Component Problems

199