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HP 6520 HP Deskjet 6500 Printer series - (Macintosh OS 9) User's Guide - Page 136

Troubleshooting - deskjet troubleshoot

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HP Deskjet 6500 series printers User's Guide 15 Troubleshooting • Printer is not printing • Paper jam • Paper problems • Print quality is poor • Document is misprinted • Photos are not printing correctly • Banners are not printing correctly • Borderless printing problems • Error messages • Printer lights are on or flashing • Document prints slowly • If you continue to have problems 15.1 Printer is not printing Verify the following • The printer is connected to the power source. • The cable connections are secure. • The printer is turned on. • The print cartridges are correctly installed. • The paper or other media is correctly loaded in the In tray. • The printer cover is closed. • The rear access door or optional duplexer is attached. Check the printer lights The printer lights indicate the printer status and alert you to potential problems. For more information, see printer lights are on or flashing. Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. Use one of these methods for solving the conflict: • Attach the printer USB cable directly to your computer. 136

Section	Page
1 HP Deskjet 6500 series printers	1
2 Notices	2
2.1 Notices and acknowledgements	2
Hewlett-Packard company notices	2
Acknowledgements	2
2.2 Terms and conventions	2
Terms	2
Cautions, warnings, and notes	2
3 Special features	4
4 Getting started	6
4.1 Printer features (HP Deskjet 6540-50 series)	6
4.2 Buttons and lights (HP Deskjet 6540-50 series)	8
Power button and light	9
Print Cancel button	9
Resume button and light	9
4.3 Print Cartridge Status lights (HP Deskjet 6540-50 series)	10
4.4 Print Quality Selector button (HP Deskjet 6540-50 series)	11
Enabling the Print Quality Selector button	12
Using the Print Quality Selector button	12
Lights	13
4.5 Paper trays (HP Deskjet 6540-50 series)	13
In tray	13
Out tray	14
4.6 Envelope slot (HP Deskjet 6540-50 series)	16
4.7 Print cartridges	17
Using print cartridges	17
Everyday printing	17
Quality color photos	17
Quality black and white photos	17
Replacing print cartridges	17
4.8 Ink-backup mode	18
Ink-backup mode output	18
Exiting ink-backup mode	19
4.9 Automatic Paper-Type Sensor	19
5 Getting started	20
5.1 Printer features (HP Deskjet 6520 series)	20
5.2 Buttons and lights (HP Deskjet 6520 series)	22
Print Cancel button	23
Print Cartridge Status light	23
Resume button and light	23
Power button and light	23
5.3 Paper trays (HP Deskjet 6520 series)	23
Unfolding the paper trays	23
In tray	24
Out tray	25
Folding the paper trays	26
6 Connecting to the printer	28
6.1 USB	28
6.2 Front USB port (HP Deskjet 6540-50 series)	28
6.3 Networking	29
6.3.1 Sharing the printer	29
6.3.2 HP Jetdirect 175x	29
6.3.3 HP Jetdirect 310x	30
6.3.4 HP Jetdirect 380x	30
7 Printing photos (HP Deskjet 6540-50 series)	31
7.1 Enhancing your photos	31
7.2 HP digital photography options	32
Description	32
7.3 Maximum dpi	33
7.4 Saving money when printing photos	34
HP Everyday Photo Paper	34
7.5 Photo print cartridge	34
Installing the photo print cartridge	34
Using the photo print cartridge	34
Storing the photo print cartridge	35
7.6 Using color settings	35
7.7 Gray photo print cartridge	36
Installing the gray photo print cartridge	36
Using the gray photo print cartridge	36
Storing the gray photo print cartridge	36
7.8 Printing black-and-white photos	36
Printing a black-and-white photo	37
Printing a color photo in black and white	37
7.9 Printing borderless photos	37
Guidelines	37
Printing	38
7.10 Storing and handling photo paper	38
Storage	39
Handling	39
7.11 Small borderless photos (HP Deskjet 6540-50 series)	39
Guidelines	39
Preparing to print	39
Printing	40
7.12 Large borderless photos (HP Deskjet 6540-50 series)	40
Guidelines	40
Preparing to print	41
Printing	41
7.13 Panoramic borderless photos (HP Deskjet 6540-50 series)	42
Guidelines	42
Preparing to print	42
Printing	43
7.14 Small photos with a white border (HP Deskjet 6540-50 series)	43
Guidelines	43
Preparing to print	44
Printing	44
7.15 Large photos with a white border (HP Deskjet 6540-50 series)	45
Guidelines	45
Preparing to print	45
Printing	45
7.16 Panoramic photos with a white border (HP Deskjet 6540-50 series)	46
Guidelines	46
Preparing to print	46
Printing	47
8 Printing photos (HP Deskjet 6520 series)	48
8.1 Printing black-and-white photos	48
Printing a black-and-white photo	48
Printing a color photo in black and white	49
8.2 Small borderless photos (HP Deskjet 6520 series)	49
Guidelines	49
Preparing to print	50
Printing	50
8.3 Large borderless photos (HP Deskjet 6520 series)	51
Guidelines	51
Preparing to print	51
Printing	51
8.4 Panoramic borderless photos (HP Deskjet 6520 series)	52
Guidelines	52
Preparing to print	52
Printing	53
8.5 Small photos with a white border (HP Deskjet 6520 series)	53
Guidelines	53
Preparing to print	54
Printing	54
8.6 Large photos with a white border (HP Deskjet 6520 series)	55
Guidelines	55
Preparing to print	55
Printing	56
8.7 Panoramic photos with a white border (HP Deskjet 6520 series)	56
Guidelines	56
Preparing to print	56
Printing	57
9 Printing other documents (HP Deskjet 6540-50 series)	58
9.1 E-mail (HP Deskjet 6540-50 series)	59
Guidelines	59
Preparing to print	59
Printing	59
9.2 Letters (HP Deskjet 6540-50 series)	60
Guidelines	60
Preparing to print	60
Printing	60
9.3 Documents (HP Deskjet 6540-50 series)	61
Guidelines	61
Preparing to print	61
Printing	61
9.4 Envelopes (HP Deskjet 6540-50 series)	62
Guidelines	62
Preparing to print	62
Printing	63
9.5 Postcards (HP Deskjet 6540-50 series)	63
Guidelines	63
Preparing to print	63
Printing	64
9.6 Brochures (HP Deskjet 6540-50 series)	64
Guidelines	64
Preparing to print	64
Printing	65
9.7 Greeting cards (HP Deskjet 6540-50 series)	65
Guidelines	65
Preparing to print	65
Printing	66
9.8 Transparencies (HP Deskjet 6540-50 series)	66
Guidelines	66
Preparing to print	66
Printing	67
9.9 Labels (HP Deskjet 6540-50 series)	67
Guidelines	67
Preparing to print	67
Printing	68
9.10 Index cards and other small media (HP Deskjet 6540-50 series)	68
Guidelines	68
Preparing to print	69
Printing	69
9.11 Booklets (HP Deskjet 6540-50 series)	70
Guidelines	70
Preparing to print	70
Printing	71
9.12 Posters (HP Deskjet 6540-50 series)	72
Guidelines	72
Preparing to print	72
Printing	73
9.13 Banners (HP Deskjet 6540-50 series)	73
Guidelines	73
Preparing to print	73
Printing	74
9.14 Iron-on transfers (HP Deskjet 6540-50 series)	74
Guidelines	74
Preparing to print	75
Printing	75
10 Printing other documents (HP Deskjet 6520 series)	77
10.1 E-mail (HP Deskjet 6520 series)	78
Guidelines	78
Preparing to print	78
Printing	78
10.2 Letters (HP Deskjet 6520 series)	79
Guidelines	79
Preparing to print	79
Printing	79
10.3 Documents (HP Deskjet 6520 series)	80
Guidelines	80
Preparing to print	80
Printing	80
10.4 Envelopes (HP Deskjet 6520 series)	81
Guidelines	81
Preparing to print	81
Printing	82
10.5 Postcards (HP Deskjet 6520 series)	82
Guidelines	82
Preparing to print	82
Printing	83
10.6 Brochures (HP Deskjet 6520 series)	83
Guidelines	83
Preparing to print	83
Printing	84
10.7 Greeting cards (HP Deskjet 6520 series)	84
Guidelines	84
Preparing to print	84
Printing	85
10.8 Transparencies (HP Deskjet 6520 series)	85
Guidelines	85
Preparing to print	85
Printing	86
10.9 Labels (HP Deskjet 6520 series)	86
Guidelines	86
Preparing to print	87
Printing	87
10.10 Index cards and other small media (HP Deskjet 6520 series)	88
Guidelines	88
Preparing to print	88
Printing	88
10.11 Booklets (HP Deskjet 6520 series)	89
Guidelines	89
Preparing to print	90
Printing	90
10.12 Posters (HP Deskjet 6520 series)	91
Guidelines	91
Preparing to print	91
Printing	92
10.13 Banners (HP Deskjet 6520 series)	92
Guidelines	92
Preparing to print	93
Printing	93
10.14 Iron-on transfers (HP Deskjet 6520 series)	94
Guidelines	94
Preparing to print	94
Printing	94
11 Printing tips (HP Deskjet 6540-50 series)	96
11.1 Using the 250-Sheet Plain Paper Tray Accessory	96
11.2 Using the Print Quality Selector (HP Deskjet 6540-50 series)	97
Enabling the Print Quality Selector button	98
Using the Print Quality Selector button	98
Lights	99
11.3 Setting the print order	99
11.4 Printing collated copies	100
11.5 Manual two-sided printing (HP Deskjet 6540-50 series)	101
11.6 Automatic two-sided printing	104
Printing	104
11.7 Printing multiple pages on a single sheet of paper	105
11.8 Selecting a paper type	106
Using the Automatic Paper-Type Sensor	106
Selecting a specific paper type	107
11.9 Selecting a print quality (HP Deskjet 6540-50 series)	108
11.10 Resizing a document	109
11.11 Selecting a paper source (HP Deskjet 6540-50 series)	109
11.12 Printing a borderless brochure	110
Guidelines	110
Printing	111
12 Printing tips (HP Deskjet 6520 series)	112
12.1 Manual two-sided printing (HP Deskjet 6520 series)	112
12.2 Selecting a print quality (HP Deskjet 6520 series)	115
12.3 Selecting a paper source (HP Deskjet 6520 series)	116
13 Printing	118
13.1 Print settings	118
Mac OS X Classic	118
13.2 Page Setup dialog box	118
13.3 Print dialog box	119
13.4 Managing the printer	120
Choosing the printer	120
Setting the printer as your default printer	121
Checking the status of the printer	121
13.5 Viewing and changing the status of a print job	122
Opening the Print Status dialog box	122
Using the Print Status dialog box	122
13.6 Printing from the computer desktop	123
14 Maintenance	125
14.1 Auto-off feature	125
14.2 Installing print cartridges	125
Print cartridges	125
Print cartridge combinations	125
Selection numbers	126
Ink back-up mode	126
Installation instructions	126
14.3 Aligning print cartridges	129
14.4 Calibrating color	129
14.5 Automatically cleaning print cartridges	130
14.6 Manually cleaning the print cartridges	130
Gathering cleaning supplies	130
Preparing to clean	130
Cleaning instructions	131
14.7 Printing a test page	132
14.8 View estimated ink levels	132
14.9 Removing ink from skin and clothing	132
14.10 Maintaining print cartridges	132
Storing print cartridges	133
Inserting the print cartridge into the print cartridge protector	133
Removing the print cartridge from the print cartridge protector	133
14.11 Maintaining the printer body	133
14.12 Using the HP Inkjet Toolbox	134
Opening the HP Inkjet Toolbox	134
HP Inkjet Toolbox panels	135
15 Troubleshooting	136
15.1 Printer is not printing	136
Verify the following	136
Check the printer lights	136
Check the printer cable connection	136
If the printer still does not print	137
15.2 Paper jam	137
Accessories?	138
15.3 Paper problems	138
Printer prints on multiple sheets at once	138
Paper weight	138
Paper is loaded improperly	138
Printer will not feed paper	138
Printer ejects the paper	139
Other paper problems	139
15.4 Print quality is poor	139
Streaks and missing lines	139
Print is faded	139
Increase the ink density	140
Blank pages print	140
Too much or too little ink appears on the page	140
15.5 Document is misprinted	141
Text and images are misaligned	141
Document is printed off-center or at an angle	141
Envelope is printed at an angle	141
Parts of the document are missing or printed in the wrong place	141
Printout does not reflect selected print settings	141
15.6 Photos are not printing correctly	142
Check the paper tray	142
Check the printer settings	142
Colors are tinted or incorrect	142
Part of the photograph is faded	143
Fading occurs on the edges of a printout	143
Fading occurs near the edges of a printout	143
15.7 Banners are not printing correctly	144
Check the paper tray	144
Check the printer settings	144
Check the software	144
15.8 Borderless printing problems	144
Guidelines	144
Part of the photograph is faded	145
Fading occurs on the edges of a printout	145
Fading occurs near the edges of a printout	145
Streaks appear in a light portion of a printout	146
Image is printed at an angle	146
Printout has an unwanted border	147
For most photo paper types	147
For photo paper with a tear-off tab	147
15.9 Error messages	148
Out of paper message	148
If the In tray or optional lower tray contains paper	148
If the In tray or optional lower tray is empty	148
The error message 'there is a problem with the print cartridges' appears	148
15.10 Printer lights are on or flashing	149
Overview	149
What the lights indicate	149
Power light is flashing	149
Resume light is flashing	149
The printer might be out of paper	149
There might be a paper jam	149
Print Cartridge Status light is on or flashing	149
HP Deskjet 6520 series only	150
Print quality icon lights are on or flashing (HP Deskjet 6540-50 series)	150
All lights are flashing	150
Power-cord light	151
15.11 Document prints slowly	151
Multiple software applications are open	151
Complex documents, graphics, or photographs are printing	151
Best or Maximum dpi print mode is selected	151
Printer driver is outdated	151
Two-sided documents are printing	151
Computer does not meet system requirements	151
Printer is in ink-backup mode	152
15.12 If you continue to have problems	152
16 Optional accessories	153
16.1 Automatic Two-Sided Printing Accessory (duplexer)	153
16.1.1 Installing the duplexer	154
16.1.2 Enabling the duplexer	155
16.1.3 Printing a booklet automatically	155
Guidelines	156
Printing	156
16.1.4 Automatic two-sided printing problems	157
Paper jam occurs inside the Automatic Two-Sided Printing Accessory	157
Paper jam	157
Option for automatic two-sided printing cannot be selected	158
Only one side of the page prints when the two-sided printing option is enabled	158
Binding margin is in the wrong place	158
Paper size changes when the two-sided printing option is selected	159
Colors look faded	159
16.1.5 Automatic Two-Sided Printing Accessory specifications	159
Dimensions when attached to printer	159
Skew (second side of printed page)	159
Media weight	159
Media sizes	159
16.2 250-Sheet Plain Paper Tray Accessory	160
16.2.1 Installing the 250-Sheet Plain Paper Tray Accessory	160
16.2.2 Loading the 250-Sheet Plain Paper Tray Accessory	161
Two parts	161
Setting the paper size	162
Loading paper	163
16.2.3 250-Sheet Plain Paper Tray Accessory specifications	164
Dimensions	164
Weight	164
Media weight	164
Media sizes	164
16.3 Auto Two-Sided Print Accessory with Small Paper Tray	165
16.3.1 Installing the Auto Two-Sided Print Accessory with Small Paper Tray	165
16.3.2 Printing postcards	166
Guidelines	166
Preparing to print	166
Printing	167
16.3.3 Small photos	168
Guidelines	168
Preparing to print	168
Printing	169
16.3.4 Envelopes	170
Guidelines	170
Preparing to print	170
Printing	171
16.3.5 Problems with the Auto Two-Sided Print Accessory with Small Paper Tray	171
Paper jam	171
Option for automatic two-sided printing cannot be selected	173
Paper size changes when the two-sided printing option is selected	173
Binding margin is in the wrong place	174
Only one side of the page prints when the two-sided printing option is enabled	174
Colors look faded	174
16.3.6 Auto Two-Sided Print Accessory with Small Paper Tray specifications	174
Dimensions when attached to printer	174
Duplexing specifications	174
Small paper tray specifications	175
17 Specifications	177
17.1 Printer specifications	177
17.2 Environmental statement	177
Reduction and elimination	177
Recycling	177
Energy consumption	178
17.3 Print cartridge recovery	179
18 Supplies	180
18.1 Paper	180
HP Bright White Inkjet Paper	180
HP Premium Paper	180
HP Brochure & Flyer Paper, Matte	180
HP Brochure & Flyer Paper, Gloss	180
HP Tri-Fold Brochure Paper, Gloss	180
HP Tri-Fold Brochure Paper, Matte	181
HP Premium Inkjet Transparency Film	181
HP Premium Plus Photo Paper, Glossy	181
HP Premium Plus Photo Paper (with tear-off tab)	181
HP Premium Plus Photo Paper, Matte	182
HP Photo Paper, Glossy (with tear-off tab)	182
HP Photo Paper, Glossy	182
HP Premium Photo Paper, Glossy	182
HP Premium Photo Paper, Glossy (with tear-off tab)	183
HP Everyday Photo Paper, Semi-gloss (with tear-off tab)	183
HP Everyday Photo Paper, Semi-gloss	183
HP Advanced Photo Paper, Glossy	183
HP Advanced Photo Paper, Glossy (with tear-off tab)	184
HP Matte Greeting Cards, White, Quarter-Fold	184
HP Matte Greeting Cards, White, Half-Fold	184
HP Photo Greeting Cards, Half-Fold	184
HP Textured Greeting Cards, Ivory, Half-Fold	184
HP Textured Greeting Cards, Cream, Half-Fold	184
HP Textured Greeting Cards, White, Half-Fold	184
HP Linen Greeting Cards, White, Half-Fold	184
HP Linen Greeting Cards, Ivory, Half-Fold	184
HP Iron-On Transfers (for white fabrics)	184
HP Iron-On Transfers for Dark Fabric	185
HP Banner Paper	185
HP Matte Photo and Project Paper	185
HP Glossy CD/DVD Labels	185
HP Matte CD/DVD Labels	185
18.2 USB cables	185
18.3 Accessories	185
Automatic Two-Sided Printing Accessory	185
Auto Two-Sided Print Accessory with Small Paper Tray	185
250-Sheet Plain Paper Tray Accessory	186