HP 690c HP DeskJet 690C Printer - Support Information - Page 126
MacIntosh Troubleshooting
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Printing System Troubleshooting MacIn to sh Tro u b le sh o o tin g MacIntosh Troubleshooting Note HP periodically provides updates of the printer software. These updates may include enhancements that improve printer performance. Problems and Solutions Problem Solution Printer won't print Printer icon does not appear on the left side of the Chooser. The printer name does not appear on the right side of the Chooser or the HP DeskWriter family printer is not listed. Power light is On, the Resume light is Off. Open the Chooser and verify that the correct printer is selected. Make sure that the printer is turned on. Make sure that the printer driver icon is in the Extensions Folder. Make sure the printer is turned on. Open the Chooser and make sure AppleTalk is active. Check that the correct printer is in the Chooser, then close all applications and restart. If this doesn't work it may be necessary to reinstall the printer driver software.