HP 694c HP DeskJet 690C Printer - Support Information - Page 69

U.S. Service Support Contracts

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HP DeskJet and DeskWriter Printers U.S. Service Support Contracts U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day. HP Express Exchange provides next day exchange service (same as HP SupportPack) but the fee is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date. To order the HP Express Exchange Service, call toll-free at 800-835-4747; ask for ext. 524. HP SupportPack The HP SupportPack is an enhancement to the customer's original oneyear warranty repair service. The HP SupportPack provides next day express exchange service (see above) for the duration of a three-year warranty period. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard. Customers must purchase this service enhancement within 30 days of purchasing the printer. The HP SupportPack is not transferable from one piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the InTouch newsletter. HP Customer Return Repair Service If uptime is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation. To order the HP Customer Return Repair Service for customers with noncritical applications, call toll-free 800-835-4747; ask for ext. 524.

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H P
D e s k J e t
a n d
D e s k W r i t e r
P r i n t e r s
U . S .
S e r v i c e
S u p p o r t
C o n t r a c t s
U.S. Service Support Contracts
HP Express Exchange Service
Hewlett-Packard offers an express exchange service to minimize product
downtime. With HP Express Exchange Service, a replacement unit is
available by 10:30 the next working day.
HP Express Exchange provides next day exchange service (same as HP
SupportPack) but the fee is based on a per incident of repair rather than
throughout the warranty period. This service does not need to be
purchased within 30 days of the printer purchase date.
To order the HP Express Exchange Service, call toll-free at 800-835-4747;
ask for ext. 524.
HP SupportPack
The HP SupportPack is an enhancement to the customer’s original one-
year warranty repair service.
The HP SupportPack provides next day
express exchange service (see above) for the duration of a three-year
warranty period. This service enhancement provides customers with a
cost-effective and timely way to achieve quality support.
The HP
SupportPack (ordered like any other HP product) is sold exclusively
through resellers and is not available directly from Hewlett-Packard.
Customers must purchase this service enhancement within 30 days of
purchasing the printer. The HP SupportPack is
not
transferable from one
piece of equipment
Additional information on HP SupportPack and the
prices for the service upgrade are available through HPNN and the In-
Touch newsletter.
HP Customer Return Repair Service
If uptime is less critical, the HP Customer Return Repair Service provides
maintenance service at the HP Customer Service Center located in
Corvallis, Oregon. HP will repair the product within two working days from
receipt and return via surface transportation.
To order the HP Customer Return Repair Service for customers with non-
critical applications, call toll-free 800-835-4747; ask for ext. 524.