HP 7660 HP Photosmart 7600 series - (English) Basics Guide - Page 45

troubleshooting 5 Your HP Photosmart printer is designed to be reliable and easy to use. This section answers frequently asked questions and contains information about the following topics: • hardware problems • printing problems • error messages For more troubleshooting information about software installation, see the reference guide that came with your printer. For advanced troubleshooting information, view the HP Photosmart Printer Help that you installed with your printer software. For information about viewing the help, see view the hp photosmart printer help on page 2. hardware problems Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Note: HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high magnetic fields. Problem Possible cause Solution The On/Attention light is The printer is processing blinking green but the printer is information. not printing. Wait a moment for the printer to finish processing the information. The On/Attention light is blinking red. The printer requires attention. Try the following: • Check the printer's LCD screen and the computer monitor for instructions. • If you have a digital camera connected to the printer, check the camera's LCD screen for instructions. • If this does not work, turn off the printer. Unplug the printer's power cord, wait one minute, then plug it in again. Turn on the printer. basics guide 41