HP 8500 Solutions-Getting Started Guide - Page 11

not require a username or password, and all users can read and write to the folder. Also, the dialog box used to enable sharing is different from the standard, Windows sharing dialog box. However, to ensure that data sent from the HP Officejet Pro is secure, the HP Direct Digital Filing Setup Wizard does not support SFS, and the computer displays the standard sharing dialog box instead of the SFS dialog box. For more information, see the documentation available for your operating system. English Solve HP Digital Fax problems NOTE: Fax to Network Folder does not support Active Directory. The computer where the network folder is located is turned off If you are using Fax to Network Folder, make sure the computer selected to receive faxes is switched on at all times and connected to the network. The network folder has not been set up correctly If you are using Fax to Network Folder, verify the following: • Make sure the folder is created on the server. For more information, see the documentation available for your operating system. • Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system. • Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system. • Make sure the folder name is entered in the correct format in the HP Digital Fax Setup Wizard or HP Setup Assistant. For more information, see the information in the wizard or the setup assistant. • Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant. Error conditions are interfering with HP Digital Fax If the HP Officejet Pro device has been configured to print incoming faxes but is out of paper, load paper in the input tray or resolve the error condition. After the incoming faxes are printed, they are saved to the network folder or forwarded to the designated e-mail address once printed. The internal memory is full If the internal memory in the HP Officejet Pro device is full, you cannot send or receive faxes. If the memory is full because too many unsaved faxes have been stored, follow the instructions on the HP device's control panel. CAUTION: Clearing the fax log and the internal memory deletes any unsaved faxes stored in the HP device's memory. Incorrect date and time on faxes If you are in a country/region that is observing Daylight Savings Time, the time stamp for faxes might not always reflect the accurate time for your local time zone. In addition, the default filename of faxes archived (which includes a time stamp) might also be affected. To see the correct times when faxes are received, print the fax log from the HP Officejet Pro device control panel. To enable the correct time to be reported on faxes during Daylight Savings Time, use the EWS to manually change the time zone used by the HP Officejet Pro device to one that reflects the correct time: 1. Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. 2. Type the IP address that has been assigned to HP Officejet Pro device. For example, if you are using an IPv4 network environment and the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123. If you are using an IPv6only network environment and the IP address is FE80::BA:D0FF:FE39:73E7, type the following address into the Web browser: http://[FE80::BA:D0FF:FE39:73E7]. The EWS page appears in the Web browser window. NOTE: For more information about using the EWS, see the "Embedded Web server (EWS)" on page 12. 3. Click the Settings tab, and then, under Preferences, click Time Zone. 4. Select the time zone that corresponds to the correct time (typically a time zone that is one hour ahead of yours). NOTE: When your country/region returns to Standard Time, change the time zone to reflect your time zone. Solve HP Digital Solutions Problems 11